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Driver Issues

Gone_01 Posted messages 7 Registration date   Status Member Last intervention   -  
kaneagle Posted messages 86278 Registration date   Status Moderator Last intervention   -
Hello
I just formatted my Compaq 15 notebook, I installed the Realtek RTL8101 Family PCI-E Fast network driver, and I have the following information:
Windows has determined that your device's driver software is up to date
This device isn’t using any resources because it has a problem
This device cannot start. (code 10)
The Wi-Fi network card does not appear in the 'network connections'.
The Wi-Fi icon next to the clock does not appear.
Could you please help me resolve this issue?

7 answers

  1.
    kaneagle Posted messages 86278 Registration date   Status Moderator Last intervention   14 682
     
    Hello,

    Go to the Device Manager
    If there is an alert:
    Give the hardware ID of the device
    Right-click on the device
    Properties
    Details tab
    Select the hardware ID.
    It's a number that should look like this as an example:
    --> PCI\VEN_1969&DEV_1026&SUBSYS.......
    If needed, look --> here

    What is the exact model number?
    Check the label under the laptop.

    --> Operating system?
    --> 32 or 64 bits?

    --
    Human beings are at their best when things are at their worst.
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    1. Gone_01 Posted messages 7 Registration date   Status Member Last intervention  
       
      Hello
      here it is,
      I have 4 hardware identification numbers
      PCI\VEN_10EC&DEV_8136&SUBSYS_2213103C&REV_07
      PCI\VEN_10EC&DEV_8136&SUBSYS_2213103C
      PCI\VEN_10EC&DEV_8136&CC_020000
      PCI\VEN_10EC&DEV_8136&CC_0200
      32-bit operating system
      Windows Vista
      see you
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  2. kaneagle Posted messages 86278 Registration date   Status Moderator Last intervention   14 682
     
    Download and install --> 7Zip

    Download this driver --> Realtek
    and place it in your documents.

    Right-click on --> Driver_Vista....zip
    Choose --> 7Zip
    Choose --> extract to Driver_Vista....

    Go to the Device Manager.
    Right-click on the device
    Update driver
    No, not this time, next
    Install from a list or specified location, next
    Include this location in the search
    Browse
    Go to your documents
    Go to the unzipped driver folder --> Driver_Vista....
    Folder --> WINVISTA
    Select the folder --> 32
    Next, etc…
    Restart.

    --
    Human beings are at their best when things are at their worst.
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    1. Gone_01 Posted messages 7 Registration date   Status Member Last intervention  
       
      I no longer have the yellow triangle in the device manager. So everything you said works very well ----> cool
      but unfortunately, the Wi-Fi icon next to the clock does not appear, knowing that the LED (the F12 key) is lit.
      Note: I can't turn off this LED (it is always on).
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  3. kaneagle Posted messages 86278 Registration date   Status Moderator Last intervention   14 682
     
    Go back to the Device Manager
    Do you have a section --> Other devices?
    What do you have under Network adapters?

    --
    Human beings are at their best when things are at their worst.
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    1. Gone_01 Posted messages 7 Registration date   Status Member Last intervention  
       
      In other devices:
      I have yellow triangles in:
      Network controller:
      PCI\VEN_10EC&DEV_8179&SUBSYS_197D103C&REV_01
      PCI\VEN_10EC&DEV_8179&SUBSYS_197D103C
      PCI\VEN_10EC&DEV_8179&CC_028000
      PCI\VEN_10EC&DEV_8179&CC_0280
      PCI device
      PCI\VEN_10EC&DEV_5229&SUBSYS_2213103C&REV_01
      PCI\VEN_10EC&DEV_5229&SUBSYS_2213103C
      PCI\VEN_10EC&DEV_5229&CC_FF0000
      PCI\VEN_10EC&DEV_5229&CC_FF00
      PCI encoding/decoding controller
      PCI\VEN_8086&DEV_0F18&SUBSYS_2213103C&REV_0E
      PCI\VEN_8086&DEV_0F18&SUBSYS_2213103C
      PCI\VEN_8086&DEV_0F18&CC_108000
      PCI\VEN_8086&DEV_0F18&CC_1080
      SM bus controller
      PCI\VEN_8086&DEV_0F12&SUBSYS_2213103C&REV_0E
      PCI\VEN_8086&DEV_0F12&SUBSYS_2213103C
      PCI\VEN_8086&DEV_0F12&CC_0C0500
      PCI\VEN_8086&DEV_0F12&CC_0C05
      USB bus controller
      PCI\VEN_8086&DEV_0F35&SUBSYS_2213103C&REV_0E
      PCI\VEN_8086&DEV_0F35&SUBSYS_2213103C
      PCI\VEN_8086&DEV_0F35&CC_0C0330
      PCI\VEN_8086&DEV_0F35&CC_0C03
      In Ports (COM and LPT)
      I have a yellow triangle in:
      Communication port (COM5)
      • pnp0500



      Thank you for your responses.
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  4. kaneagle Posted messages 86278 Registration date   Status Moderator Last intervention   14 682
     
    Try these drivers:
    --> Wireless
    --> Chipset
    --> Card Reader
    --> TXE
    --> USB

    --
    Humans are at their best when things are at their worst.
    0
    1. Gone_01 Posted messages 7 Registration date   Status Member Last intervention  
       
      Unfortunately, none of these drivers are working; for the USB one, I have an error message (code 34).
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  6. kaneagle Posted messages 86278 Registration date   Status Moderator Last intervention   14 682
     
    Install the drivers manually:
    Right-click on a driver
    Choose --> extract all
    Go to Device Manager
    Right-click on the corresponding device
    Update driver
    Search for a driver on my computer
    Browse
    Select the unzipped folder
    OK, next
    Restart

    Wireless --> network controller
    Chipset --> sm bus controller
    Card Reader --> PCI device
    TXE --> encoding controller
    USB --> USB bus controller

    --
    The human being is at its best when things are at their worst.
    0
    1. Gone_01 Posted messages 7 Registration date   Status Member Last intervention  
       
      already done.
      The operating system is incompatible!!
      I have a 32-bit operating system, Windows Vista
      I also downloaded the drivers for my module 15-s107nf from the HP website but they do not work
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  7. kaneagle Posted messages 86278 Registration date   Status Moderator Last intervention   14 682
     
    Is Windows up to date?
    Are SP1 and SP2 installed?

    --
    Human beings are at their best when things are at their worst.
    0
    1. Gone_01 Posted messages 7 Registration date   Status Member Last intervention  
       
      I don't see either SP1 or SP2, so Windows is not up to date.
      Also, I can't do it because I don't have internet.
      0
  8. kaneagle Posted messages 86278 Registration date   Status Moderator Last intervention   14 682
     
    Download this driver --> FHlnnqrwPKw_Realtek.zip
    and place it in your documents.

    Right-click on --> FHlnnqrwPKw_Realtek.zip
    Choose --> 7Zip
    Choose --> extract to FHlnnqrwPKw_Realtek

    Go to device manager.
    Right-click on the network controller (wifi)
    Update driver
    No, not this time, next
    Install from a list or specified location, next
    Include this location in the search
    Browse
    Select the extracted driver folder --> FHlnnqrwPKw_Realtek
    Next, etc…
    Restart.

    Download and install them in this order.
    --> SP1
    --> SP2

    After that, go to windows update and do all important updates as well as optional ones.

    The human being is at its best when things are at their worst.
    0