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Endless reboot in progress

Guigui47777 -  
Hello everyone
Since this morning, I have a serious problem with my Acer Aspire E 15 laptop running Windows 10. When I turn it on, it shows "Restarting" without anything happening. Does anyone have a solution to this problem? Thanks

Configuration: iPhone / Chrome 49.0.2623.105

1 answer

  1.  cado21 Contributor
    Hello.
    You can try this:
    Unplug the PC.
    Remove the battery. (if it's a laptop)
    Press and hold the power button for a minute.
    Plug it back in.
    Start it up.
    34
    1. Guigui47777 Author
      Thank you, but to start with, I couldn't remove the battery because you have to press the button with a thin object (like a sewing needle), but nothing happens...
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    2. cado21 Contributor
      @Guigui47777Is it originally under W10?
      -1
    3. Guigui47777 Author
      No, it was running Windows 8.1 and I switched it to Windows 10 more than 6 months ago.
      0
    4. cado21 Contributor
      @Guigui47777Do you have any data to recover from it?
      0
    5. Guigui47777 Author
      Yes
      0