Fransat Terbox HD Decoder Issue Solved

Question

Hello,
for a week now, my Fransat Metronic Terbox HD decoder has been stuck. I called Fransat, who directed me to Metronic, and they couldn't find a solution other than to say that I need to send it back to them so they can diagnose the issue and give me a quote. Since the device is no longer under warranty, I won't be sending it back.

So, back to the problem, last week, I was switching channels when the decoder restarted and displayed a screen saying "no regional programs found," and since then, nothing works; on the decoder's screen, channel 0 is indicated.

Configuration: Windows 7 / Mozilla 11.0

I have of course tried various methods to try to unblock it (unplugging for a certain time (5 min, 24h), plugging it back in without the antenna, but it's always the same; the decoder always goes back to this screen, and it's impossible to do anything else, with or without the Fransat card, it’s the same... I don't know what to do; it's the only HD decoder I had; I've had to reconnect an SD decoder to watch TV, but on April 25, I won't have anything anymore...
help me

Jeff · Accepted Answer

Same issue with a terbox HD PVR for a week now, displaying "regional channels" and as soon as you touch the remote, it reboots to the same screen... frustrating.

stewartia · Answer

Hello, you could try it elsewhere, or use a Fransat decoder with the same satellite reception?

mdeblasim · Answer

As I said, I plugged in my Fransat SD decoder instead, and there is no reception problem. The Terbox HD decoder is stuck, with no way to display the menu screen or anything else. I only get the screen showing "no regional program found," with or without a card, with or without an antenna cable, even after completely unplugging it for 2 days, this screen keeps coming back.

mdeblasim · Answer

You can be sure that I tried everything, it was working fine before, it’s definitely an HD, and the card too. No USB port.
Resetting is only available through the menu, but since the decoder is locked, it's not possible.
Metronic told me to unplug everything for 5 minutes, then plug in the power and the TV, and then the satellite cable. I tried every way but nothing works, still the screen I photographed keeps coming back after startup.

mdeblasim · Answer

Yes, I'm thinking about that too, but if every time an update goes wrong you have to shell out €120, it's going to get tricky; free TNT is becoming expensive.

mdeblasim · Answer

Yes, my 55" Philips TV purchased 3 years ago for €1300 has a faulty screen (black scratches all over the screen, quote of €1400 from Leclerc). For a month now, I also have to change it.
I thought I would get a TV with a CI+ module, but that limits my choice to Samsung or LG (the Panasonic multimedia player does not read DTS).

matousurnet · Answer

Hello,  I just had the issue with someone (with another brand), I couldn't do anything to restart it...  Going back to the purchasing stage.

mdeblasim · Answer

Absolutely the same symptoms, it’s disgraceful... and I'm sure we're not the only ones, they must have rolled out an update knowing it would mess up certain older generation HD decoders, just to make sure everyone buys new decoders during this period... it's a conspiracy.

Jeff · Answer

I contacted Metronic, and they told me that they have encountered a similar issue in their support service and that it’s the Fransat update that has blocked the device.

They are asking me to send mine in for support if it’s still under warranty.

It is no longer under warranty, and even though Metronic is not responsible for the Fransat updates, I find this situation unacceptable; it’s not the user’s fault.

mdeblasim · Answer

it's the law of the consumer society we live in, and as soon as you have a problem, it's nobody's fault and you have to pay. I can't wait for it to stop.

mdeblasim · Answer

The worst part is that I'm actually looking to buy another one, and it seems even worse than before; they are all the same decoders, just branded under different names, and it's all crap. Soon, TV will only be for wealthy people.

mdeblasim · Answer

If you have to change your decoder every 4 or 5 years (and I have 3) to keep up with technology or because they break down beforehand, with the license fee, you already need a budget of €200-€250 per year just to have the right to access the channels. Then there's the equipment; most LED TVs have a lifespan of 5 years (mine, a Philips that cost €1500, broke down after 3 years, faulty panel, €1400 estimate).
It gets really, really expensive to watch rubbish; we're really reaching the end of a system...

Jeff · Answer

Last episode, Metronic offers me a repair out of warranty for €89.  Outrageous...

mdeblasim · Answer

It's clear, I didn't even send it back because I knew in advance that their quote would exceed the value of the decoder (that's normal, it's business).
I sold my HD card for €30 and bought a Starcom decoder for €58 including shipping on LeBonCoin.

mdeblasim · Answer

At least I think the price of €89 is set, not because of the malfunction (since it can be unlocked in 30 seconds), but based on the price of the cheapest Fransat decoders on the market, which is €99.
So what are you going to do? Are you going to let them keep it? This way they will be able to resell it once it's unlocked.

MOUGEL · Answer

Hello, For Jeff Contact me at this address and I will guide you to assist you. ptitbouc88(at)yahoo.fr  Best regards

mdeblasim · Answer

and not for me??

MOUGEL · Answer

Hello MDEBLASIM,  Excuse me, but of course you can contact me. Best regards,

mdeblasim · Answer

Thank you, but unfortunately for me it’s too late, I have already sold my Fransat HD card, so the decoder is definitely out of order.

Lagripapierre · Answer

Same problem for me. Set-top box stuck on channel 0 Has anyone found a solution?

Jeff · Answer

Currently, the only solutions offered to me are paid. One from the brand and the other, less expensive, from a repairer in the Vosges.  What bothers me is having to send it back in both cases, it’s annoying...  I read in the manual that the device checks for updates at each boot. After a day of being off, one can notice that once it reaches the regional channels selection, the device displays the time only if it is connected to the LNB, which implies it communicates with AB3 at boot. So hopefully, the next update will go better if the demo offers to install it before the selection of regional channels...

Lagripapierre · Answer

Otherwise, does anyone know if it's possible to install an update via USB key? And where to find it?

mdeblasim · Answer

Don't look for it, Fransat sent an update that our old generation trebox and HD decoders do not support. Everyone needs to change these decoders; it's better for the Chinese economy.

loulou47300 · Answer

Same problem with Metronic hd pvr terminal.
The device was stuck on the selection of the regional channel France 3.

Here’s how I solved the problem: unplug the power, the antenna, the HDMI and remove the card.

Reconnect a SCART, then the power. Once it started, I could choose the France 3 region. Go through the terminal menu to reset the device, then do another channel search, still using the SCART and reconnecting the antenna.

Once finished, I turned off the device, reconnected the HDMI, and reinserted the card. Since then, I have had no problems.

Fransat Terbox HD Decoder Issue

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