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Elan touchpad issue

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Serge201 Posted messages 6 Status Membre -  
glg29 Posted messages 29751 Registration date   Status Contributeur Last intervention   -
Hello,
After seeing a technician, the touchpad on my (HP) computer is no longer responsive to two-finger gestures. I would like to access the settings for my touchpad, but its name does not appear in the "Elan" tab (see photo):

It is therefore impossible for me to click on "options". What can I do to add my pad to this tab? Thank you for your responses ;)

Configuration: Windows / Firefox 45.0

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glg29 Posted messages 29751 Registration date   Status Contributeur Last intervention   4 581
 
Hello,
Which model of HP are we talking about?
"After the trip to the technician!!!"
Is he responsible for the touchpad issue? If so, that's really outrageous; return the machine to him and demand that he fix it!!!
Before taking the laptop to the technician, did the touchpad work?
What version of Windows is it?
Is it 32 or 64 bits?
Regards.
--
He who does not bring joy upon arrival always brings joy upon departure!
Breizh a tao
-1
Serge201 Posted messages 6 Status Membre
 
The touchpad worked in multitouch yes.
I have no way to go back and see it.
My computer runs on Windows 8.1, it's an HP Pavilion, 64 bits, if you know how to access the options, I'm interested!
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glg29 Posted messages 29751 Registration date   Status Contributeur Last intervention   4 581 > Serge201 Posted messages 6 Status Membre
 
This doesn't concern me, you can respond if you wish, but why did you leave it with that computer technician who probably only has the name? Allow me to doubt the rest!
Pavilion, okay, but what references?
This must be stated on a label stuck under the machine.
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