Access to "\livebox" denied Solved

Question

Hello,
after searching the forum, I couldn't find an answer to my issue.
I can no longer access my hard drive connected to my Livebox Play, regardless of which computer in the house (Windows 10 or 7) I use.

I found this topic:

https://forums.commentcamarche.net/forum/affich-28854813-livebox-et-disque-dur

and this command (nbtstat) that I ran, and here are the results:

Ethernet 2:
Node IP Address: [0.0.0.0] Scope ID: []
Host not found.

Ethernet:
Node IP Address: [192.168.1.13] Scope ID: []
Host not found.

I’m therefore looking for a solution, knowing that I've already thoroughly searched the forums and tried all sorts of methods, always without success.
I should also mention that I had to change my powerline adapters because I no longer had internet access. Now, it works.

Thank you for your attention to my request, and I hope someone can help with it.

Best regards.

jeannets · Answer

Hello,

I think it's related to your powerline adapters changes...

Have you restarted your BOX since then..??

You might have a configuration software for your powerline adapters... and some settings are adjustable there..??

And nbtstat -R reloads

arp -a will show you the ARP entries online

arp -d deletes or resets them..

Otherwise, do you have access to your BOX's interface and menus..??

Mousquet35 · Answer

Hello Jeannets,
Yes, I have restarted my box since then and even reset it.
I don't have setup software for the powerline adapters.
I'm not a network command specialist, so I used
arp -a and here are the results:

C:\WINDOWS\system32>arp -a

Interface: 192.168.1.13 -- - 0x5
Internet Address Physical Address Type
192.168.1.1 00-37-b7-7e-e8-86 dynamic
192.168.1.10 f0-82-61-2f-a3-92 dynamic
192.168.1.12 00-11-32-37-68-95 dynamic
192.168.1.255 ff-ff-ff-ff-ff-ff static
224.0.0.2 01-00-5e-00-00-02 static
224.0.0.22 01-00-5e-00-00-16 static
224.0.0.251 01-00-5e-00-00-fb static
224.0.0.252 01-00-5e-00-00-fc static
224.0.0.253 01-00-5e-00-00-fd static
239.255.255.250 01-00-5e-7f-ff-fa static
255.255.255.255 ff-ff-ff-ff-ff-ff static

Interface: 10.8.141.210 -- - 0xb
Internet Address Physical Address Type
10.8.141.209 00-ff-b6-18-c8-18 dynamic
10.8.141.211 ff-ff-ff-ff-ff-ff static
224.0.0.2 01-00-5e-00-00-02 static
224.0.0.22 01-00-5e-00-00-16 static
224.0.0.251 01-00-5e-00-00-fb static
239.255.255.250 01-00-5e-7f-ff-fa static
255.255.255.255 ff-ff-ff-ff-ff-ff static

C:\WINDOWS\system32>arp -d

C:\WINDOWS\system32>arp -a

Interface: 192.168.1.13 -- - 0x5
Internet Address Physical Address Type
192.168.1.1 00-37-b7-7e-e8-86 dynamic
192.168.1.255 ff-ff-ff-ff-ff-ff static
224.0.0.2 01-00-5e-00-00-02 static
224.0.0.22 01-00-5e-00-00-16 static
224.0.0.251 01-00-5e-00-00-fb static
224.0.0.252 01-00-5e-00-00-fc static
239.255.255.250 01-00-5e-7f-ff-fa static

Interface: 10.8.141.210 -- - 0xb
Internet Address Physical Address Type
10.8.141.209 00-ff-b6-18-c8-18 dynamic
224.0.0.22 01-00-5e-00-00-16 static

And I have access to my box's interface and menus.
There you go, if you can tell me more.
Thank you.

jeannets · Answer

Well, that's already pretty good..

Apparently you have three connected devices.. and there’s TV too.

I don’t have a LiveBox, that's a shame (for you) but I think you should be able to access your drive, in the LiveBox menus and see if it is really recognized..?? Is it working..??

This drive, if I understand correctly, is integrated in the BOX and acts as a file server as well as for Video....?... Are you on copper ADSL.. or fiber optic..?

The PCs you’re talking about are wired..?? or on Wifi..??

Are the powerline adapters interspersed in the setup, for all the PCs... or only some of them..??

Powerline adapter to an Ethernet connection..?? or wifi..??
What is the bandwidth capacity of these powerlines 200 mega..? 500 Mega.

Have you tried placing yourself near the Box with a laptop and connecting via wired RJ45... to see if it works and if you can find the connection with your drive..??

Try to answer each point, one by one.. because I have the impression you have a local IP problem

You can try this command
cmd /k netsh interface ip delete arpcache

Mousquet35 · Answer

I will be absent for the evening, so I will respond to all your questions tomorrow. Thank you for replying to me, and I’ll talk to you later. Best regards

Mousquet35 · Answer

Hello,
I'm starting over:
— The hard drive is connected to the box via a USB port and I use it to store photos, videos, and music. It is properly connected since it is visible in the box's interface.
To access it, you need to open a window in the explorer and type: \\livebox and that’s where it doesn’t work.

— My other PCs are connected via CPL Ethernet 500 Mega as well as the TV decoder.

— If I connect directly to the box with an RJ45 cable, I still don’t have access.

Otherwise, in the network, I have access to shared files from the other computers.

When I try the command you suggested, here’s the result:

C:\WINDOWS\system32>cmd /k nesth interface ip delete arpcache
'nesth' is not recognized as an internal or external command, operable program or batch file.

I forgot to mention that I am on ADSL copper.

jeannets · Answer

Hello,

Everything seems fine to me, I was hoping to find a gap...

Well, it's netsh as kaumune said, I messed up a bit.. and there is a OK response

So with this BOX, you have an internal drive and in your case, another USB drive on the same BOX...??
I read that in this case, you should place it on the USB at the back and not the one at the front.. to test, by rebooting the BOX

Is there a username and password to access this drive..?

You could "mount this drive" in your Windows explorer ..Go to "Computer" and at the top you have "Map network drive", click on it, a window opens... Browse and it will show you the different network locations that can be a drive... Do you see your LiveBox..??

If yes, choose your drive... and you'll see if it connects or if you get rejected
If not, in "folder", specify it by typing: \\192.168.1.1\Photo for example or the name of your folder instead of "Photo"
With that, you should see a new drive appear in your "Windows Explorer"

This situation is an access rights problem with the drive... a port number, a permission, something like that... because you cannot connect even when directly plugged into the BOX... The issue with changing the CPL seems to be a coincidence..

Mousquet35 · Answer

In the box, there is no HDD and the one I'm talking about is connected via the rear USB.
I also connected a USB stick at the front and it's the same problem.

No password for access and in "Connect a network drive," the livebox does not appear.

And for Kaumune, I've already tried \\192.168...etc.

Mousquet35 · Answer

Thank you both for your help.
My problem was resolved with the factory reset of the box and everything is back to normal.
As for the hard drive, it was working on the PC.
Happy to have met you and I will not hesitate to reach out to the forum if I have any other issues.

Mousquet35 · Answer

For kaumune, I thought that using the reset command in the box console was equivalent to a reset with the physical button, but apparently not. That's why I didn't do it before.

Access to "\\livebox" denied

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