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When I try to print, it asks me to save the file.

Souris-4 -  
 souris-4 -
Hello,
when I try to print it asks me to save the file! Why?
I have an HP Deskjet C4680 printer and Windows 7!

Thank you

Configuration: Windows 7 / Firefox 42.0

1 réponse

Réponse 1 / 1
Lolek59 Posted messages 16 Registration date   Status Membre Last intervention  
 
Hello

does your printer appear in your devices?

is it installed correctly?

Laurent
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Souris-4
 
Thank you for replying to me, Laurent.
Yes, everything is well installed; in fact, after taking a screenshot I was able to print the page... But directly, as usual, it asks me to save the file, then when I click on "cancel", a window opens telling me that "an unknown error occurred during printing"!!! o_O

Mouse-4
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Lolek59 Posted messages 16 Registration date   Status Membre Last intervention  
 
Sure,

Can you check that your printer is set as the default for printing?
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Souris-4 > Lolek59 Posted messages 16 Registration date   Status Membre Last intervention  
 
Yes yes she is ^^
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Lolek59 Posted messages 16 Registration date   Status Membre Last intervention  
 
It's strange,

Did you install the software that came with the printer, or did W7 automatically install a driver?

If you did it yourself, it might be helpful to uninstall the printer, restart your computer, and reinstall it.
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souris-4 > Lolek59 Posted messages 16 Registration date   Status Membre Last intervention  
 
Thank you, it must be a temporary bug... I've had it for years but I rarely use it... I'll see the next time I need to print... but it's true that generally "uninstalling and reinstalling" solves everything.... Thank you.
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