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Philips TV 40PFH4200 keeps rebooting

Shatskikh91 Posted messages 2 Status Member -  
Support Philips Posted messages 2396 Status Member -
Hello everyone

I have a Philips 40pfh4200 television that I've had for 2 months. For the past week, it has been rebooting constantly. To summarize: When I turn on the TV, the screen lights up by itself, displays the PHILIPS logo for a few seconds, then goes into standby (black screen but not off, slight backlight). A few minutes later, the cycle starts again. The PHILIPS logo reappears, then standby, etc., endlessly...
I downloaded the software update, followed the recommendations, inserted the USB stick, turned on the TV with the down arrow on the remote, but nothing happens. Moreover, since the screen only lights up for a few seconds, it doesn't give me time to act. Philips customer service (I'm seriously questioning the quality control in this group...) is dragging on. Have you ever encountered this type of problem?

Thank you

1 answer

  1.
    Support Philips Posted messages 2396 Status Member 554
     
    Dear Customer,

    We are sorry to read about the experience you are having.

    We would like to assist you.

    Could you please provide us with the case number that was assigned to you?

    Looking forward to hearing from you,

    Sincerely,

    AB
    Philips France Advisor
    @PhilipsCare_FR
    0
    1. Shatskikh91 Posted messages 2 Status Member
       
      Hello, my file number is as follows:
      RMA 4369480-IM184009
      I have called your customer service twice now, and still no contact with your repairman/technician despite a second "urgent" intervention being initiated.
      Best regards
      Thank you
      0
      1. Support Philips Posted messages 2396 Status Member 554 > Shatskikh91 Posted messages 2 Status Member
         
        Dear Customer,

        Thank you for this information.

        We have forwarded it to our customer service, who will be able to contact you and resolve your issue quickly.

        Thank you for your patience and understanding.

        Best regards,

        AB
        Philips Customer Service FR
        0