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Storex external hard drive not recognized

ces209 Posted messages 9 Registration date   Status Member Last intervention   -  
Daenerys_WD Posted messages 1283 Status Member -
Voilà, j'ai voulu rebrancher mon Storex à mon PC mais il ne le reconnaît pas. Pourtant, j'entends le bip lorsque je le connecte en USB, il ne fonctionne pas non plus sur la TV ni sur la PS3 où j'avais l'habitude de le brancher. La lumière bleue du DD m'indique qu'il est bien allumé, mais l'écran reste noir (du DD). Si quelqu'un pouvait m'aider, ça serait super sympa !!!

1 answer

  1.
    Daenerys_WD Posted messages 1283 Status Member 349
     
    Hello,

    Have you tested another cable?

    Could you check if the drive appears in Disk Management (right-click on Computer - Manage - Disk Management) and what information is displayed? If the drive doesn't have a letter, you could assign it a letter - right-click on the disk in question - 'Change Drive Letter and Paths': https://support.microsoft.com/en-us/windows?ui=en-US&rs=en-001&ad=US#1TC=windows-7.

    The same goes for Device Manager. Expand 'Disk drives' to see if the drive is detected and if there are any yellow exclamation points.

    It's possible that the drive is failing. To determine if that's the case, you could test it using the manufacturer's diagnostic tool, or third-party software: https://www.commentcamarche.net/faq/39851-disque-dur-etat-de-sante-et-garantie

    Do you have any important data on the HDD?

    --
    If you found the answer to your question, feel free to mark the topic as resolved; this could help others experiencing the same issue :)
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    1. ces209 Posted messages 9 Registration date   Status Member Last intervention  
       
      I looked at what you told me about disk management, it's not at the top but at the bottom I have disk 1 unknown not identified which disappears when I remove the USB and I checked the device manager, no yellow exclamation mark, I have USB to IDE/SATA DEVICE USB device which also disappears when I remove the USB. Sorry for this amateur info but I don't understand anything, thanks for your help if you have any ideas.
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    2. Daenerys_WD Posted messages 1283 Status Member 349
       
      ces209, if changing the cable doesn't yield results, the hard drive may be reaching the end of its life...
      Have you had time to perform the diagnostic test I suggested? It will indicate if the health status of the hard drive is poor. If that's the case, check if the hard drive is still under warranty.
      If you have data to recover, take a look here: https://forums.commentcamarche.net/forum/affich-37640569-recuperer-des-donnees-sur-disque-dur-et-cle-usb
      https://www.commentcamarche.net/faq/24285-recuperer-ses-donnees-personnelles-avec-toutou-linux
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    3. ces209 Posted messages 9 Registration date   Status Member Last intervention  
       
      I couldn't pass the test because I don't have a letter for this location that doesn't exist. I tried to connect via HDMI; it worked for a few seconds, the multimedia turned on, then it turned off.
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    4. Daenerys_WD Posted messages 1283 Status Member 349
       
      ces209, actually I was talking about another USB cable in case this one is damaged. Also try it on another PC, if possible.
      As for the diagnostic software, does it recognize the drive? If possible, take a screenshot.
      Do you have data to recover from this drive? If so, have you looked at the links I provided?
      Is the drive still under warranty?
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