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Macbook Pro locked by a padlock at startup

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Jean-Allain -  
 Anonymous user -
Hello,

When I tried to reinstall my password, it was systematically rejected, resulting in a security lock. I checked the forgotten password box and have never received a response.

1 answer

  1. Anonymous user
     
    Hello,

    A lock at startup means that an internal program password has been set. This is a protection that a Mac owner intentionally puts in place to protect their Mac against theft. Obviously, here on this public forum, we will not provide assistance to bypass such protection.

    Here is all the help that can be given regarding password loss:

    To reset your login password from the original installation DVD, follow the instructions explained here:

    https://support.apple.com/guide/mac-help/reset-your-mac-login-password-mh35902/mac

    https://support.apple.com/fr-fr/HT202860

    For Macs that were delivered without a DVD, i.e., those delivered with Mac OS 10.7 and later, follow the instructions explained here:

    https://support.apple.com/fr-fr/HT202860

    http://support.apple.com/kb/PH11390?viewlocale=fr_FR&locale=fr_FR

    http://support.apple.com/kb/PH11100?viewlocale=fr_FR&locale=fr_FR

    http://support.apple.com/kb/PH18653?viewlocale=fr_FR&locale=fr_FR

    http://support.apple.com/kb/PH10924?viewlocale=fr_FR&locale=fr_FR

    https://support.apple.com/fr-fr/macos

    http://support.apple.com/kb/PH10922?viewlocale=fr_FR&locale=fr_FR

    http://support.apple.com/kb/PH10652?viewlocale=fr_FR&locale=fr_FR

    http://support.apple.com/kb/PH10921?viewlocale=fr_FR&locale=fr_FR

    http://support.apple.com/kb/PH10924?viewlocale=fr_FR

    This is the only help we can provide; we cannot give assistance that could be used by malicious individuals.

    See this excerpt from the forum charter

    https://www.commentcamarche.net/infos/25871-pourquoi-commentcamarche-n-aide-pas-a-trouver-un-mot-de-passe/

    I will therefore close this discussion to prevent posts that violate this charter.

    Thank you for your understanding

    --
    To get an appropriate response, always indicate your exact system configuration
    Have a good day :-) - Francis
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