easy link issue (ARC) on Philips HTB 3510

Question

Hello,  Philips TV 32PFL4508 and also Philips home cinema (to make sure, unfortunately, that it's compatible!) HTB3510  Well, the ARC function...does not work, it's very disappointing! Unworthy of Philips. You can only use the home cinema from the home cinema itself, IMPOSSIBLE from the TV!!!! Everything is configured: - on the TV: HDMI easy link (two options either easy link or easy link auto no result) - on the home cinema, ARC source  Mapping from the home cinema response: no HDMI device !!!!!!!! (even though the image is correctly displayed on the TV!!!)  From the TV audio option "failure" to connect to any output other than TV speakers!!!  What is this crap????     Configuration: Mac OS X Mountain Lion (10.8.5) / Safari 6.2.2

Support Philips · Answer

Dear Customer,We are sorry to hear that the connection between your television and your home cinema is not working.Have you performed the latest update on your television? http://philips.to/1KWjZcNCould you please let us know if this resolved the issue you were experiencing?Looking forward to hearing from you,Best regards,ABPhilips France Advisor@PhilipsCare_FR

philipenry · Answer

Hello

I have indeed updated my two Philips devices and it still doesn't work (no sound via HDMI ARC)

but I resolved the issue by using a coaxial cable from the TV to the HC and selecting "coax" as the source on the HC.

Obviously, it's not ideal since I bought a Philips home cinema specifically to use easylink. I could have bought any other brand, it might have worked better.

In my humble opinion, there is a bug in the system.

What about you?

Support Philips · Answer

Dear Customer,Have you tried connecting your television to your home cinema using the standard HDMI port?Have you tried the connection with another HDMI cable?Looking forward to hearing from you,Best regards,ABPhilips France Consultant@PhilipsCare_FR

philipenry · Answer

Of course, I have not only updated my devices but also swapped my various cables. The latest one is an HDMI Ethernet, so it's after 1.4.

I specify that I connected to the HDMI ARC port.

Kind regards, but unfortunately, I believe there is a configuration bug in the software at Philips. Can't you try establishing the connection with the two same devices? You will know if the issue comes from one of my devices or from the design of the products themselves.

philipenry · Answer

Yes, I initially connected to the standard HDMI port, and when that didn't work, I did some research by rereading the manuals and saw that it needed to be connected to the HDMI ARC. But even then, failure (soon to be a hassle? ;-)

Best regards

Easy link issue (ARC) on Philips HTB 3510

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