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Origin blocked in offline mode

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Aurel31sims Posted messages 8 Status Membre -  
bartflo Posted messages 1 Status Membre -
Hello,
I am on Windows 8.1 and I downloaded Origin as part of the installation of The Sims 4. At first, everything went well: the Sims downloaded, I was able to play and even update the game.
But after this update, Origin no longer wanted to connect to the internet and remains stuck in offline mode. I have been trying to go online for months, without success!
Can you help me reconnect Origin to the server because I would like to apply another update that has just been released. Thank you in advance!

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Réponse 1 / 6
PlumBob Posted messages 4652 Status Contributeur 1 689
 
  • Open Origin,
  • Go to settings and uncheck offline mode
  • If you are behind a VPN, disable it.
  • Ensure you are not behind a proxy.


If Xbox, check the server status: https://support.xbox.com/en-US/xbox-live-status?xr=shellnav
If PlayStation, check the server status: https://status.playstation.com/en-us/

If that doesn't work:
  • Uninstall Origin
  • Re-download it.
  • Click on "forgot password", follow the procedure.
  • Reconnect with the new password.
22
Aurel31sims Posted messages 8 Status Membre 6
 
Okay, I will try, but am I not going to lose all my data on The Sims?
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PlumBob Posted messages 4652 Status Contributeur 1 689
 
No, don't worry.
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Aurel31sims Posted messages 8 Status Membre 6
 
ok thanks!
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