Laptop heating up and shutting down suddenly

Question

Hello,
I've had my laptop (this one) for a year and a half now.
When I use it, after a certain amount of time, it overheats and shuts down suddenly... I think it's normal for it to heat up, but it shouldn't just shut down like that; I believe there's a problem ^^
This happens at random times; sometimes it occurs while I'm playing a game (Minecraft in this evening's case ^^), but other times it happens even when I just have Google Chrome open.... I've already run scans with my antivirus, and there was nothing... I often clean it with CCleaner, and the air outlet doesn't seem clogged at all, so... does anyone have a solution :) ?

Thanks

damienm64 · Answer

Have you tried analyzing it with Advanced SystemCare 8? http://gh1d4fr.host/5q521atga6m7

Tomsuper · Answer

Hi there,

If you have a compressor or another tool that produces air, I recommend starting by removing the dust that is probably misplaced inside.

With that, happy New Year!

--
I excel like a spreadsheet

TikTak92 · Answer

Hello,

Your PC is obviously overheating.
Check the temperatures with Speedfan for example.

The best thing to do is to dismantle the computer to clean the heatsink and change the thermal paste.

In 95% of cases, a layer of dust, more or less significant, is located between the fan and the radiator that cannot be removed with a can of compressed air.
It absolutely needs to be removed manually by disassembling the machine.
Best regards.

--
My best friend is called Google.
My worst enemy is called Apple.

TikTak92 · Answer

You need to remove all the screws at the back, then take out the keyboard and remove the screws behind the keyboard to then detach the upper part under the keyboard.

And it is at this point that you will have access to the motherboard.
Your model is very easy to disassemble.

--
My best friend is called Google.
My worst enemy is called Apple.

vahona · Answer

Hello,
when the processor overheats, it is completely normal for it to shut down; it's a protection against irreversible damage. If you have trouble accessing the fan, I suggest looking for tutorial videos on YouTube or other sites.
Another piece of advice, it's silly but it happens all the time, when using your laptop, be careful not to obstruct the air vents (like on your bed or on your lap, etc...).

wolfenII · Answer

Good evening,

At first glance, just the basic comments on the link you provided seem very sensitive (elsewhere, it’s worse.. oO) regarding the quality and use of this laptop.... playing Minecraft on top of that will probably not bring any good things either, indeed!! Chrome is resource-hungry, it’s smoking...
I would say that this laptop has serious cooling issues and this may not be due to its usage but rather an instability if you push it too hard.... this tool is only meant for basic office work, when it works...^^

So, disassembling/cleaning may not even help much, other than finding yourself in the same situation 15 days later!!

That said, this is just my personal opinion...

Best regards.

bintas · Answer

I had a similar problem, but it was the fan that wouldn't turn on. I bought an external one plugged in via USB, placed on the side or underneath. The only downside is that it runs permanently.

Laptop heating up and shutting down suddenly

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