Ecrans bleus Bugcode USB_driver
Fermé
Bonjour,
Depuis 2-3 jours, mon ordinateur s'éteint après un certain temps sur un écran bleu avec "bugcode USB_driver" qui s'affiche. Le truc, c'est que je n'ai aucun périphérique USB connecté, cependant, j'entends avant d'avoir l'écran bleu plusieurs fois le son comme si je mettais ou retirais un périphérique USB... En général, l'ordinateur est brûlant quand cela arrive.
J'ai passé CCleaner, Malwarebytes Anti-Malware, une analyse avec l'antivirus, mais je ne trouve rien.
Mon ordinateur: Windows 7 64 bits.
Pourriez-vous m'aider s'il vous plaît ?
Merci d'avance!!
Depuis 2-3 jours, mon ordinateur s'éteint après un certain temps sur un écran bleu avec "bugcode USB_driver" qui s'affiche. Le truc, c'est que je n'ai aucun périphérique USB connecté, cependant, j'entends avant d'avoir l'écran bleu plusieurs fois le son comme si je mettais ou retirais un périphérique USB... En général, l'ordinateur est brûlant quand cela arrive.
J'ai passé CCleaner, Malwarebytes Anti-Malware, une analyse avec l'antivirus, mais je ne trouve rien.
Mon ordinateur: Windows 7 64 bits.
Pourriez-vous m'aider s'il vous plaît ?
Merci d'avance!!
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4 réponses
LePetitNicolas1
Messages postés
14
Date d'inscription
mercredi 19 novembre 2014
Statut
Membre
Dernière intervention
30 novembre 2014
1
30 nov. 2014 à 19:29
30 nov. 2014 à 19:29
tu dis qu'il n'y a rien d'USB branché
vérifie tout de même les ports USB directs sur la carte mère (à l'arrière de ton boîtier) car c'est là que son souvent branchés certains périphériques du genre clavier, souris, dongle bluetooth
si ton pc plante, tu as peut-etre un problème de mémoire vive (RAM)
vérifie tout de même les ports USB directs sur la carte mère (à l'arrière de ton boîtier) car c'est là que son souvent branchés certains périphériques du genre clavier, souris, dongle bluetooth
si ton pc plante, tu as peut-etre un problème de mémoire vive (RAM)
lilidurhone
Messages postés
43354
Date d'inscription
lundi 25 avril 2011
Statut
Contributeur sécurité
Dernière intervention
5 mars 2025
3 810
30 nov. 2014 à 20:41
30 nov. 2014 à 20:41
Hello
Et vérifier si tes ports usb sont bien à jour
Pour tes écrans bleus utilise whocrashed
Et vérifier si tes ports usb sont bien à jour
Pour tes écrans bleus utilise whocrashed
Bonjour,
Merci pour ton aide!
Pour la mise à jour des ports USB, c'est bien dans Panneau de config > Matériel et audio > Controleurs de bus USB ? Ou c'est ailleurs ?
Voici ce que dit whocrashed:
Crash Dump Analysis
--------------------------------------------------------------------------------
Crash dump directory: C:\Windows\Minidump
Crash dumps are enabled on your computer.
On Mon 01/12/2014 01:34:08 GMT your computer crashed
crash dump file: C:\Windows\Minidump\120114-18704-01.dmp
This was probably caused by the following module: usbhub.sys (usbhub+0x12A5C)
Bugcheck code: 0xFE (0x8, 0x6, 0x5, 0xFFFFFA800507D7A0)
Error: BUGCODE_USB_DRIVER
file path: C:\Windows\system32\drivers\usbhub.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Default Hub Driver for USB
Bug check description: This indicates that an error has occurred in a Universal Serial Bus (USB) driver.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Mon 01/12/2014 01:34:08 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: usbhub.sys (usbhub+0x12A5C)
Bugcheck code: 0xFE (0x8, 0x6, 0x5, 0xFFFFFA800507D7A0)
Error: BUGCODE_USB_DRIVER
file path: C:\Windows\system32\drivers\usbhub.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Default Hub Driver for USB
Bug check description: This indicates that an error has occurred in a Universal Serial Bus (USB) driver.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Sun 30/11/2014 19:53:40 GMT your computer crashed
crash dump file: C:\Windows\Minidump\113014-17300-01.dmp
This was probably caused by the following module: usbhub.sys (usbhub+0x12A5C)
Bugcheck code: 0xFE (0x8, 0x6, 0x5, 0xFFFFFA80050627A0)
Error: BUGCODE_USB_DRIVER
file path: C:\Windows\system32\drivers\usbhub.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Default Hub Driver for USB
Bug check description: This indicates that an error has occurred in a Universal Serial Bus (USB) driver.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Sun 30/11/2014 02:41:35 GMT your computer crashed
crash dump file: C:\Windows\Minidump\113014-19016-01.dmp
This was probably caused by the following module: usbhub.sys (usbhub+0x12A5C)
Bugcheck code: 0xFE (0x8, 0x6, 0x5, 0xFFFFFA8006E0E7A0)
Error: BUGCODE_USB_DRIVER
file path: C:\Windows\system32\drivers\usbhub.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Default Hub Driver for USB
Bug check description: This indicates that an error has occurred in a Universal Serial Bus (USB) driver.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------
4 crash dumps have been found and analyzed. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you.
Read the topic general suggestions for troubleshooting system crashes for more information.
Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
Merci pour ton aide!
Pour la mise à jour des ports USB, c'est bien dans Panneau de config > Matériel et audio > Controleurs de bus USB ? Ou c'est ailleurs ?
Voici ce que dit whocrashed:
Crash Dump Analysis
--------------------------------------------------------------------------------
Crash dump directory: C:\Windows\Minidump
Crash dumps are enabled on your computer.
On Mon 01/12/2014 01:34:08 GMT your computer crashed
crash dump file: C:\Windows\Minidump\120114-18704-01.dmp
This was probably caused by the following module: usbhub.sys (usbhub+0x12A5C)
Bugcheck code: 0xFE (0x8, 0x6, 0x5, 0xFFFFFA800507D7A0)
Error: BUGCODE_USB_DRIVER
file path: C:\Windows\system32\drivers\usbhub.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Default Hub Driver for USB
Bug check description: This indicates that an error has occurred in a Universal Serial Bus (USB) driver.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Mon 01/12/2014 01:34:08 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: usbhub.sys (usbhub+0x12A5C)
Bugcheck code: 0xFE (0x8, 0x6, 0x5, 0xFFFFFA800507D7A0)
Error: BUGCODE_USB_DRIVER
file path: C:\Windows\system32\drivers\usbhub.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Default Hub Driver for USB
Bug check description: This indicates that an error has occurred in a Universal Serial Bus (USB) driver.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Sun 30/11/2014 19:53:40 GMT your computer crashed
crash dump file: C:\Windows\Minidump\113014-17300-01.dmp
This was probably caused by the following module: usbhub.sys (usbhub+0x12A5C)
Bugcheck code: 0xFE (0x8, 0x6, 0x5, 0xFFFFFA80050627A0)
Error: BUGCODE_USB_DRIVER
file path: C:\Windows\system32\drivers\usbhub.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Default Hub Driver for USB
Bug check description: This indicates that an error has occurred in a Universal Serial Bus (USB) driver.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Sun 30/11/2014 02:41:35 GMT your computer crashed
crash dump file: C:\Windows\Minidump\113014-19016-01.dmp
This was probably caused by the following module: usbhub.sys (usbhub+0x12A5C)
Bugcheck code: 0xFE (0x8, 0x6, 0x5, 0xFFFFFA8006E0E7A0)
Error: BUGCODE_USB_DRIVER
file path: C:\Windows\system32\drivers\usbhub.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Default Hub Driver for USB
Bug check description: This indicates that an error has occurred in a Universal Serial Bus (USB) driver.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------
4 crash dumps have been found and analyzed. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you.
Read the topic general suggestions for troubleshooting system crashes for more information.
Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
Apparemment, l'ordinateur détecte un Mass Storage Device, Alcor Micro USB 2.0 Card Reader (type : Contrôleurs de bus USB) à l'emplacement Port_#0006.Hub_#0003
Mais comme je l'ai dit, rien n'est connecté, et d'un coup il ne l'affiche plus, comme s'il s'était déconnecté...
Mais comme je l'ai dit, rien n'est connecté, et d'un coup il ne l'affiche plus, comme s'il s'était déconnecté...
1 déc. 2014 à 03:11
Je ne suis pas sûre de savoir de quels ports directs tu parles ni de quel boîtier ?
Je suis sûre qu'il n'y a ni clavier, ni souris autre que ceux de mon ordinateur portable.
Et pas de dongle bluetooth à ma connaissance non plus.
Si ça vient de la mémoire vive, y a-t-il quelque chose à faire ?