Far Cry 4 no sound after the cutscene

Solved
Alexbls -  
 kiki -
Hello,

I will make a detailed summary since no other forum has been able to provide me with answers, so I'm coming here as a last resort, which remains one of the best help forums for me.

Anyway, enough of the side note.
I have installed FC4, the game launches without any problems, the credits appear (Ubisoft/Dunia/Far Cry 4) with sound.
Then on the main menu, there's no sound (it's possible that there isn't any).
The beginning cinematic of the game, no problem, the sound works.
In the second cinematic at the table with Pagan Min, no sound.
I still progressed in the story to make a save to try quickly whether the sound comes back or not.

I've tried everything, uninstalling and reinstalling at least 10 times, nothing.
Uninstalling and reinstalling the Realtek driver.
Updating DirectX
Updating the graphics card for the latest AMD drivers (special for Far Cry)

In short, apparently it only takes lowering the sampling and setting it below 22.050Hz
I'm willing to try, but I can't go below 16bit, 44,000Hz
So even at the lowest, this solution doesn’t work for me.
I also saw that there might be issues with channel 1/channel 2 (e.g., Channel 1, 16bit 44,000Hz) etc...
Another problem, I only have Channel 2 and still I do not use it; with my headset or my screen, I only have the choice of “16bit 44,000Hz” at minimum and “24bit 192,000Hz” at maximum

In short, all of this is nice, but isn't there a solution for Far Cry to be supported by my audio?
(I reiterate, I have the latest drivers, I definitely got them from the Realtek site)

There is a second solution to install DX End-User Runtime June 2010, but again, DirectX signals an error (I’m attaching the report below with my config)

Thank you for your reading anyway.

Sincerely.

Link visited to find a solution: http://www.overclock.net/t/1525507/no-sound-in-farcry-4-after-the-first-cutscene
http://gamrrage.com/jouer-far-cry-4-pc-problemes-lancement-ombres-noires-problemes-autres-erreurs/#comment-3235

DirectX report:

11/24/14 17:36:39: infinst: Installing C:\Users\ALEXAN~1\AppData\Local\Temp\DXC37D.tmp\d3dx9_28_x64.inf [DefaultInstall]
11/24/14 17:36:39: infinst: Target file: 'C:\Windows\system32\d3dx9_28.dll'
Target file is Version 9.10.455.0
Source file is Version 9.10.455.0
11/24/14 17:36:39: infinst: C:\Windows\system32\d3dx9_28.dll have been installed already.
11/24/14 17:36:45: infinst: Installing C:\Users\ALEXAN~1\AppData\Local\Temp\DXC37D.tmp\d3dx10_33_x64.inf [DefaultInstall]
11/24/14 17:36:45: infinst: Target file: 'C:\Windows\system32\d3dx10_33.dll'
Target file is Version 9.18.904.21
Source file is Version 9.18.904.21
11/24/14 17:36:45: infinst: C:\Windows\system32\d3dx10_33.dll have been installed already.
11/24/14 17:36:45: infinst: Target file: 'C:\Windows\system32\D3DCompiler_33.dll'
Target file is Version 9.18.904.15
Source file is Version 9.18.904.15
11/24/14 17:36:45: infinst: Currently C:\Windows\system32\D3DCompiler_33.dll is newer than the one being installed.
11/24/14 17:36:46: infinst: Installing C:\Users\ALEXAN~1\AppData\Local\Temp\DXC37D.tmp\d3dx10_34_x64.inf [DefaultInstall]
11/24/14 17:36:46: infinst: Target file: 'C:\Windows\system32\d3dx10_34.dll'
Target file is Version 9.19.949.46
Source file is Version 9.19.949.46
11/24/14 17:36:46: infinst: C:\Windows\system32\d3dx10_34.dll have been installed already.
11/24/14 17:36:46: infinst: Target file: 'C:\Windows\system32\D3DCompiler_34.dll'
Target file is Version 9.19.949.46
Source file is Version 9.19.949.46
11/24/14 17:36:46: infinst: Currently C:\Windows\system32\D3DCompiler_34.dll is newer than the one being installed.
11/24/14 17:36:47: infinst: Installing C:\Users\ALEXAN~1\AppData\Local\Temp\DXC37D.tmp\d3dx10_35_x64.inf [DefaultInstall]
11/24/14 17:36:47: infinst: Target file: 'C:\Windows\system32\d3dx10_35.dll'
Target file is Version 9.19.949.1104
Source file is Version 9.19.949.1104
11/24/14 17:36:47: infinst: C:\Windows\system32\d3dx10_35.dll have been installed already.
11/24/14 17:36:47: infinst: Target file: 'C:\Windows\system32\D3DCompiler_35.dll'
Target file is Version 9.19.949.1104
Source file is Version 9.19.949.1104
11/24/14 17:36:47: infinst: Currently C:\Windows\system32\D3DCompiler_35.dll is newer than the one being installed.
11/24/14 17:36:47: infinst: Installing C:\Users\ALEXAN~1\AppData\Local\Temp\DXC37D.tmp\d3dx9_36_x64.inf [DefaultInstall]
11/24/14 17:36:47: infinst: Target file: 'C:\Windows\system32\d3dx9_36.dll'
Target file is Version 9.19.949.2111
Source file is Version 9.19.949.2111
11/24/14 17:36:47: infinst: C:\Windows\system32\d3dx9_36.dll have been installed already.
11/24/14 17:36:48: infinst: Installing C:\Users\ALEXAN~1\AppData\Local\Temp\DXC37D.tmp\d3dx10_36_x64.inf [DefaultInstall]
11/24/14 17:36:48: infinst: Target file: 'C:\Windows\system32\d3dx10_36.dll'
Target file is Version 9.19.949.2009
Source file is Version 9.19.949.2009
11/24/14 17:36:48: infinst: C:\Windows\system32\d3dx10_36.dll have been installed already.
11/24/14 17:36:48: infinst: Target file: 'C:\Windows\system32\D3DCompiler_36.dll'
Target file is Version 9.19.949.2111
Source file is Version 9.19.949.2111
11/24/14 17:36:48: infinst: Currently C:\Windows\system32\D3DCompiler_36.dll is newer than the one being installed.
11/24/14 17:36:48: infinst: Installing C:\Users\ALEXAN~1\AppData\Local\Temp\DXC37D.tmp\d3dx10_37_x64.inf [DefaultInstall]
11/24/14 17:36:48: infinst: Target file: 'C:\Windows\system32\d3dx10_37.dll'
Target file is Version 9.19.949.2185
Source file is Version 9.19.949.2185
11/24/14 17:36:48: infinst: C:\Windows\system32\d3dx10_37.dll have been installed already.
11/24/14 17:36:48: infinst: Target file: 'C:\Windows\system32\D3DCompiler_37.dll'
Target file is Version 9.22.949.2248
Source file is Version 9.22.949.2248
11/24/14 17:36:48: infinst: Currently C:\Windows\system32\D3DCompiler_37.dll is newer than the one being installed.
11/24/14 17:36:49: infinst: Installing C:\Users\ALEXAN~1\AppData\Local\Temp\DXC37D.tmp\XAudio2_0_x64.inf [DefaultInstall]
11/24/14 17:36:49: infinst: Target file: 'C:\Windows\system32\XAudio2_0.dll'
Target file is Version 9.22.1284.0
Source file is Version 9.22.1284.0
11/24/14 17:36:49: infinst: C:\Windows\system32\XAudio2_0.dll have been installed already.
11/24/14 18:35:31: infinst: Installing C:\Users\ALEXAN~1\AppData\Local\Temp\DXCDA8.tmp\d3dx9_28_x64.inf [DefaultInstall]
11/24/14 18:35:32: infinst: Target file: 'C:\Windows\system32\d3dx9_28.dll'
Target file is Version 9.10.455.0
Source file is Version 9.10.455.0
11/24/14 18:35:32: infinst: C:\Windows\system32\d3dx9_28.dll have been installed already.
11/24/14 18:35:34: infinst: Installing C:\Users\ALEXAN~1\AppData\Local\Temp\DXCDA8.tmp\d3dx10_33_x64.inf [DefaultInstall]
11/24/14 18:35:34: infinst: Target file: 'C:\Windows\system32\d3dx10_33.dll'
Target file is Version 9.18.904.21
Source file is Version 9.18.904.21
11/24/14 18:35:34: infinst: C:\Windows\system32\d3dx10_33.dll have been installed already.
11/24/14 18:35:34: infinst: Target file: 'C:\Windows\system32\D3DCompiler_33.dll'
Target file is Version 9.18.904.15
Source file is Version 9.18.904.15
11/24/14 18:35:34: infinst: Currently C:\Windows\system32\D3DCompiler_33.dll is newer than the one being installed.
11/24/14 18:35:34: infinst: Installing C:\Users\ALEXAN~1\AppData\Local\Temp\DXCDA8.tmp\d3dx10_34_x64.inf [DefaultInstall]
11/24/14 18:35:34: infinst: Target file: 'C:\Windows\system32\d3dx10_34.dll'
Target file is Version 9.19.949.46
Source file is Version 9.19.949.46
11/24/14 18:35:34: infinst: C:\Windows\system32\d3dx10_34.dll have been installed already.
11/24/14 18:35:34: infinst: Target file: 'C:\Windows\system32\D3DCompiler_34.dll'
Target file is Version 9.19.949.46
Source file is Version 9.19.949.46
11/24/14 18:35:34: infinst: Currently C:\Windows\system32\D3DCompiler_34.dll is newer than the one being installed.
11/24/14 18:35:34: infinst: Installing C:\Users\ALEXAN~1\AppData\Local\Temp\DXCDA8.tmp\d3dx10_35_x64.inf [DefaultInstall]
11/24/14 18:35:34: infinst: Target file: 'C:\Windows\system32\d3dx10_35.dll'
Target file is Version 9.19.949.1104
Source file is Version 9.19.949.1104
11/24/14 18:35:34: infinst: C:\Windows\system32\d3dx10_35.dll have been installed already.
11/24/14 18:35:34: infinst: Target file: 'C:\Windows\system32\D3DCompiler_35.dll'
Target file is Version 9.19.949.1104
Source file is Version 9.19.949.1104
11/24/14 18:35:34: infinst: Currently C:\Windows\system32\D3DCompiler_35.dll is newer than the one being installed.
11/24/14 18:35:35: infinst: Installing C:\Users\ALEXAN~1\AppData\Local\Temp\DXCDA8.tmp\d3dx9_36_x64.inf [DefaultInstall]
11/24/14 18:35:35: infinst: Target file: 'C:\Windows\system32\d3dx9_36.dll'
Target file is Version 9.19.949.2111
Source file is Version 9.19.949.2111
11/24/14 18:35:35: infinst: C:\Windows\system32\d3dx9_36.dll have been installed already.
11/24/14 18:35:35: infinst: Installing C:\Users\ALEXAN~1\AppData\Local\Temp\DXCDA8.tmp\d3dx10_36_x64.inf [DefaultInstall]
11/24/14 18:35:35: infinst: Target file: 'C:\Windows\system32\d3dx10_36.dll'
Target file is Version 9.19.949.2009
Source file is Version 9.19.949.2009
11/24/14 18:35:35: infinst: C:\Windows\system32\d3dx10_36.dll have been installed already.
11/24/14 18:35:35: infinst: Target file: 'C:\Windows\system32\D3DCompiler_36.dll'
Target file is Version 9.19.949.2111
Source file is Version 9.19.949.2111
11/24/14 18:35:35: infinst: Currently C:\Windows\system32\D3DCompiler_36.dll is newer than the one being installed.
11/24/14 18:35:36: infinst: Installing C:\Users\ALEXAN~1\AppData\Local\Temp\DXCDA8.tmp\d3dx10_37_x64.inf [DefaultInstall]
11/24/14 18:35:36: infinst: Target file: 'C:\Windows\system32\d3dx10_37.dll'
Target file is Version 9.19.949.2185
Source file is Version 9.19.949.2185
11/24/14 18:35:36: infinst: C:\Windows\system32\d3dx10_37.dll have been installed already.
11/24/14 18:35:36: infinst: Target file: 'C:\Windows\system32\D3DCompiler_37.dll'
Target file is Version 9.22.949.2248
Source file is Version 9.22.949.2248
11/24/14 18:35:36: infinst: Currently C:\Windows\system32\D3DCompiler_37.dll is newer than the one being installed.
11/24/14 18:35:39: infinst: Installing C:\Users\ALEXAN~1\AppData\Local\Temp\DX621D.tmp\d3dx9_28_x64.inf [DefaultInstall]
11/24/14 19:01:08: infinst: Target file: 'C:\Windows\system32\d3dx9_28.dll'
Target file is Version 9.10.455.0
Source file is Version 9.10.455.0
11/24/14 19:01:08: infinst: C:\Windows\system32\d3dx9_28.dll have been installed already.
11/24/14 19:01:19: infinst: Installing C:\Users\ALEXAN~1\AppData\Local\Temp\DX621D.tmp\d3dx10_33_x64.inf [DefaultInstall]
11/24/14 19:01:20: infinst: Target file: 'C:\Windows\system32\d3dx10_33.dll'
Target file is Version 9.18.904.21
Source file is Version 9.18.904.21
11/24/14 19:01:20: infinst: C:\Windows\system32\d3dx10_33.dll have been installed already.
11/24/14 19:01:20: infinst: Target file: 'C:\Windows\system32\D3DCompiler_33.dll'
Target file is Version 9.18.904.15
Source file is Version 9.18.904.15
11/24/14 19:01:20: infinst: Currently C:\Windows\system32\D3DCompiler_33.dll is newer than the one being installed.
11/24/14 19:01:23: infinst: Installing C:\Users\ALEXAN~1\AppData\Local\Temp\DX621D.tmp\d3dx10_34_x64.inf [DefaultInstall]
11/24/14 19:01:23: infinst: Target file: 'C:\Windows\system32\d3dx10_34.dll'
Target file is Version 9.19.949.46
Source file is Version 9.19.949.46
11/24/14 19:01:23: infinst: C:\Windows\system32\d3dx10_34.dll have been installed already.
11/24/14 19:01:24: infinst: Target file: 'C:\Windows\system32\D3DCompiler_34.dll'
Target file is Version 9.19.949.46
Source file is Version 9.19.949.46
11/24/14 19:01:24: infinst: Currently C:\Windows\system32\D3DCompiler_34.dll is newer than the one being installed.
11/24/14 19:01:27: infinst: Installing C:\Users\ALEXAN~1\AppData\Local\Temp\DX621D.tmp\d3dx10_35_x64.inf [DefaultInstall]
11/24/14 19:01:27: infinst: Target file: 'C:\Windows\system32\d3dx10_35.dll'
Target file is Version 9.19.949.1104
Source file is Version 9.19.949.1104
11/24/14 19:01:27: infinst: C:\Windows\system32\d3dx10_35.dll have been installed already.
11/24/14 19:01:28: infinst: Target file: 'C:\Windows\system32\D3DCompiler_35.dll'
Target file is Version 9.19.949.1104
Source file is Version 9.19.949.1104
11/24/14 19:01:28: infinst: Currently C:\Windows\system32\D3DCompiler_35.dll is newer than the one being installed.
11/24/14 19:01:30: infinst: Installing C:\Users\ALEXAN~1\AppData\Local\Temp\DX621D.tmp\d3dx9_36_x64.inf [DefaultInstall]
11/24/14 19:01:31: infinst: Target file: 'C:\Windows\system32\d3dx9_36.dll'
Target file is Version 9.19.949.2111
Source file is Version 9.19.949.2111
11/24/14 19:01:31: infinst: C:\Windows\system32\d3dx9_36.dll have been installed already.
11/24/14 19:01:33: infinst: Installing C:\Users\ALEXAN~1\AppData\Local\Temp\DX621D.tmp\d3dx10_36_x64.inf [DefaultInstall]
11/24/14 19:01:33: infinst: Target file: 'C:\Windows\system32\d3dx10_36.dll'
Target file is Version 9.19.949.2009
Source file is Version 9.19.949.2009
11/24/14 19:01:33: infinst: C:\Windows\system32\d3dx10_36.dll have been installed already.
11/24/14 19:01:33: infinst: Target file: 'C:\Windows\system32\D3DCompiler_36.dll'
Target file is Version 9.19.949.2111
Source file is Version 9.19.949.2111
11/24/14 19:01:33: infinst: Currently C:\Windows\system32\D3DCompiler_36.dll is newer than the one being installed.
11/24/14 19:01:35: infinst: Installing C:\Users\ALEXAN~1\AppData\Local\Temp\DX621D.tmp\d3dx10_37_x64.inf [DefaultInstall]
11/24/14 19:01:35: infinst: Target file: 'C:\Windows\system32\d3dx10_37.dll'
Target file is Version 9.19.949.2185
Source file is Version 9.19.949.2185
11/24/14 19:01:35: infinst: C:\Windows\system32\d3dx10_37.dll have been installed already.
11/24/14 19:01:36: infinst: Target file: 'C:\Windows\system32\D3DCompiler_37.dll'
Target file is Version 9.22.949.2248
Source file is Version 9.22.949.2248
11/24/14 19:01:36: infinst: Currently C:\Windows\system32\D3DCompiler_37.dll is newer than the one being installed.
11/24/14 19:01:39: infinst: Installing C:\Users\ALEXAN~1\AppData\Local\Temp\DX621D.tmp\XAudio2_0_x64.inf [DefaultInstall]
11/24/14 19:01:40: infinst: Target file: 'C:\Windows\system32\XAudio2_0.dll'
Target file is Version 9.22.1284.0
Source file is Version 9.22.1284.0
11/24/14 19:01:40: infinst: C:\Windows\system32\XAudio2_0.dll have been installed already.
11/24/14 19:06:29: infinst: Installing C:\Users\ALEXAN~1\AppData\Local\Temp\DX713B.tmp\d3dx9_24_x64.inf [DefaultInstall]
11/24/14 19:06:30: infinst: Target file: 'C:\Windows\system32\d3dx9_24.dll'
Target file is Version 9.5.132.0
Source file is Version 9.5.132.0
11/24/14 19:06:30: infinst: Currently C:\Windows\system32\d3dx9_24.dll is newer than the one being installed.


PC Config:

http://www.ma-config.com/fr/publish/configurationtemporaire/56704-1_resume

Configuration: Windows / Chrome 39.0.2171.65

6 answers

  1. Mrbowl78 Posted messages 7 Status Member 6
     
    I am your savior :) Anyway, I had the exact same problem as you (which you detailed very well by the way) and it solved all my sound issues, and I can finally play this game after 3 weeks of impatience.

    Here’s a link showing you how to do it:

    https://www.youtube.com/watch?v=k_f2u1qNhRY (actually, you need to disable Dolby Digital in addition to lowering the sound frequency)

    And in the comments of this video, someone mentioned downloading this: http://www.microsoft.com/en-us/download/confirmation.aspx?id=35

    I don’t know if that contributed to solving the problem, but oh well...

    Arthur
    8
    1. sato
       
      Thank you,
      your solution is correct, I recommend it to all players, for my part it worked,
      Thanks again.
      0
    2. kiki
       
      Thank you mrbowl78 you saved my life ^^
      0
  2. Kahn27
     
    Hi,

    Same problem as you and SOLUTION FOUND!!

    You need to download a DirectX from June 2010 and everything works, without lowering the audio settings. Enjoy!

    http://www.microsoft.com/en-us/download/details.aspx?id=8109
    7
    1. christofe46
       
      Hi,

      great, your solution solved my sound problem, thank you very much.
      1
    2. amie
       
      it didn’t work for me.
      once downloaded, what do we do with it?
      0
  3. eziarg Posted messages 3 Status Member 1
     
    Hello, I found a solution that works for sound issues. I'm on Windows 8.1 with a Realtek sound card and the latest drivers.

    Press Windows+r then type cmd
    Now type shutdown -r -o (don't forget the spaces before each dash) Windows will inform you that it will shut down Confirm
    Then click on Troubleshoot, then on Advanced options and finally on Startup Settings
    There you will see a list of actions; Click on Restart
    You will see the list of actions with numbers. Choose the 7th, which consists of disabling Windows enforcement for drivers (be careful, you must type the number 7 on your keyboard with the "è". If you use the numeric keypad, it will still restart but it won't have any effect)
    So once you've typed "7," your computer will restart.
    After that, launch Far Cry and both sound and subtitles will work.

    If you're on Windows 7 or Vista, try this method instead:

    Run cmd.exe as an administrator
    then
    bcdedit /set nointegritychecks on
    then
    restart the PC
    1
  4. Alexbls
     
    Sorry for this Up, I’m attaching a screenshot of the playback device; if you need any more screenshots, feel free to ask.

    [url=http://www.noelshack.com/2014-48-1416856298-audio-screen.png][img]http://image.noelshack.com/minis/2014/48/1416856298-audio-screen.png[/img][/url]

    http://www.noelshack.com/2014-48-1416856298-audio-screen.png
    0
    1. christofe46
       
      It is about the optical SPDIF output on one side and the digital output on the other side of your motherboard, which with the appropriate cable, allows you to connect your PC to an audio system equipped with the same inputs.
      0
  5. christofe46
     
    Hello,

    I have exactly the same problem; apparently, the game does not correctly recognize my 5.1 setup, to which my computer is connected via the Realtek chipset through the HDMI output of the graphics card. I've tried using the optical output, and I've tried an Audigy sound card, with the same results.

    However, on another computer, the sound works normally as long as I use the Audigy sound card; with the integrated Realtek chipset, I have the same problem. On the computer where it works, I have a Logitech 5450 5.1 setup, while the other is connected to a Samsung home theater/Blu-ray player. Maybe the home theater doesn't recognize a specific format type for Far Cry 4; I don't know.

    I've tried everything like you, I also tried changing the audio wiring, using RCA directly to the player, or to the TV with a return to the home theater, or with a 3.5 mm jack, using 2.0 speakers, a headset, still the same.

    I don't know what else to try... Maybe wait for a new patch for Far Cry, I'm currently using the latest version, which is 1.5. Or should I reinstall it without any patches? Because I had a somewhat similar issue with Call of Duty Advanced Warfare. The patched version 1.3 had no sound during cinematics, whereas in 1.0, there was no problem. Patches that add bugs are great...

    Do you have any updates on your side?
    0
  6. Imotep73 Posted messages 1 Status Member
     
    No need to modify the audio settings. I struggled for two weeks; I had the same problem, no sound in gameplay once the cutscenes were over.
    It was just DirectX crashing. Yet the DXdiag didn’t report any errors and the other games were working fine. I tried to reinstall the DirectX from the Microsoft website and every time I got an internal error message. There were quite a few DLLs that wouldn’t install. So, I started by going into System32 and manually replacing some DirectX files (especially the audio ones 86). I restarted the PC, tried to reinstall DirectX 11 and this time it worked; I didn’t have the internal error message anymore or the DirectX log error report.
    I went back into the game and miracle, it works!!!
    0
    1. needmad44 Posted messages 1 Status Member
       
      Hi, can you detail the manipulations you did?
      Thanks in advance.
      0
      1. Imotep73 > needmad44 Posted messages 1 Status Member
         
        What more can I say than in my previous post? I manually opened the last directx file and old-school copied the dlls into system 32. I tried this because a friend with whom I have exactly the same configuration (processor, motherboard, and graphics card) and the same win7, it worked really well for him. In the end, I found that was all I could do since the directx installations suggested by the game (in the addons) didn't install correctly; I always had an installation error message for directx. That's all, hoping you can solve your problem.
        0