Bluetooth device not found on Windows Update Solved

Question

Hello, My Sony VAIO VPC-eh3u1e/bfr5 computer comes with Bluetooth option and I used to be able to exchange files with my tablet or phone. I haven't used Bluetooth for several months and yesterday I realized it no longer works. When I try to transfer files from my computer to my phone, nothing happens. I've tried uninstalling and reinstalling the drivers, but as you can see in screenshot #1, the Bluetooth device is not found on Win Update... In Device Manager, under the "Other devices" category, there are 3 fields labeled "Bluetooth device," and there is an exclamation mark next to each one, as you can also see in the second screenshot. I have uninstalled and reinstalled several times the drivers I downloaded from Sony's official website, but nothing changes... I'm out of ideas, so if you could help me, that would be really great. Thank you!

kaneagle · Answer

Hello, Give the hardware ID of the Bluetooth device Look -->> here <<-- Under which operating system and in 32 or 64 bits? -- Humans are at their best when things are at their worst.

EllaxChance · Answer

Thank you for your response. I am on Windows 7, 64-bit. ID number:  1) BTHENUM\{00001800-0000-1000-8000-00805f9b34fb}_VID&0001000f_PID&0000 BTHENUM\{00001800-0000-1000-8000-00805f9b34fb}_LOCALMFG&0045  2) BTHENUM{00006675-7475-7265-6469-616c62756d70}_VID&0001000f_PID&0000 BTHENUM\{00006675-7475-7265-6469-616c62756d70}_LOCALMFG&0045  3) BTHENUM\{fbe4be12-374a-86b-a473-24e39408a24d}_VID&0001000f_PID&0000 BTHENUM\{fbe4be12-374a-486b-a473-24e39408a24d}_LOCALMFG&0045

kaneagle · Answer

Have you tried this driver --> Bluetooth?  -- Human beings are at their best when things are at their worst.

EllaxChance · Answer

Yes, I have already tried it, always the same error messages.

kaneagle · Answer

Right-click on the 3 Bluetooth devices  Uninstall them  Restart the PC  Check if there are still alerts in the device manager.  --  The human being is at their best when things are at their worst.

sinikebe · Answer

Hello, In my case, Asus Transformer TF300T 4.2.1, the Bluetooth device is not installed but I can still send files. What procedure do you use to send files??

EllaxChance · Answer

Hello, I followed your instructions and the Bluetooth devices have still reappeared, after the restart in the manager with the same exclamation mark next to it.

kaneagle · Answer

Try this one --> Bluetooth   -- Human beings are at their best when things are at their worst.

EllaxChance · Answer

Hello, It seems to be working this time, even though there is still an exclamation point in the device manager next to two Bluetooth devices. Thank you!

kaneagle · Answer

Download and install --> 7Zip 64 bits  Right-click on the driver --> EP0000278716.exe Choose --> 7Zip Select --> extract to EP0000278716  Go to Device Manager Right-click on the Bluetooth device Update driver Search for a driver on my computer Browse Select the extracted driver folder --> EP0000278716 Next, etc... Restart  -- Human beings are at their best when things are at their worst.

EllaxChance · Answer

It doesn't work, when I click next I get "Windows didn't find any drivers for your device".

kaneagle · Answer

It seems to be working  Right-click on the 2 devices Disable them Restart the PC and see if there are still any alerts in the device manager.  -- Human beings are at their best when things are at their worst.

EllaxChance · Answer

I'm sorry, what I meant to say is that Bluetooth is working now, I can send files to my phone, but there are still alerts in the device manager.

kaneagle · Answer

Ok, look at the previous message, disable the 2 devices.  -- Human beings are at their best when things are at their worst.

EllaxChance · Answer

It's done, here's what it looks like:

kaneagle · Answer

Run an sfc:  Start All programs Accessories Right-click on --> command prompt Choose --> run as administrator and confirm Type --> sfc /scannow and press enter.  A system file check will take place.   -- Human beings are at their best when things are at their worst.

EllaxChance · Answer

It's done. What should I do with the report?

kaneagle · Answer

What is the connection?  Damaged files?  --  Human beings are at their best when things are at their worst.

EllaxChance · Answer

Yes, at the end of the scan it said "windows found corrupted files and was able to repair them." Do you want me to copy and paste the cbs.log?

kaneagle · Answer

Make a Windows 7 repair without data loss. Check this tutorial --> Repair Windows 7   -- Human beings are at their best when things are at their worst.

EllaxChance · Answer

Uh, I don't have the CD; Windows 7 was pre-installed on my computer when I bought it...

kaneagle · Answer

If you want to reset it to factory settings, look --> here
Before proceeding, make a backup of your personal data.

However, if you do not wish to reset it to factory settings:
If everything is fine with the PC and there are no issues with the system, forget about these 2 peripherals.

Human beings are at their best when things are at their worst.

EllaxChance · Answer

Sure, I'm going to leave it like that; after all, Bluetooth works, and that's the most important thing. Thanks for your help!

kaneagle · Answer

You're welcome. Have a great day.  -- The human being is at its best when things are at their worst.

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