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Crystal disk info - "Bad" - Defective HDD?

Mrkeke -  
Mrkeke Posted messages 2 Status Member -
Hello,

My laptop (description here: http://www.ldlc.com/fiche/PB00140493.html) has been malfunctioning for 2 days. It started with the appearance of the error 0xc0000022, which seems to be related to explorer.exe. I tried restoring it, but that didn’t work. Then I cleaned the registries using CCleaner, which also didn’t work, and in the process, I lost the "rollback" file. Another message appeared after these attempts: "Windows has detected a hard disk problem."

I then decided to format all my partitions and reinstall Windows 7. However, the formatting didn't work, so I completely deleted the partitions, and after 2 attempts, I finally managed to install Windows 7 on the SSD.

At startup, everything seems OK; I start installing all the software (antivirus, Chrome, etc.) to get the PC working. Then I realize that the 750 GB HDD partition hasn’t been formatted. Maybe I forgot to do it in the Windows installation menu, so I start the formatting under Windows. However, at that point, the formatting doesn’t start properly and crashes somewhat (impossible to cancel or even delete the process). I restart the computer, and when I open it, the message "Windows has detected a hard disk problem" appears again. I looked a bit on the site for the various messages about this and then ran a diagnostic with CrystalDiskInfo. Summary: the SSD is diagnosed as "Good" while the HDD is diagnosed as "Bad."

http://hpics.li/3ac37e7

http://hpics.li/3d448f9

I’m not experienced, so I would like to understand what’s wrong with the disk. If it’s defective, can I change it myself by buying an equivalent? Or is there a way to repair it? The SSD temperature seems high; is that important? If so, how do I cool it down (I already have a solid stand meant to absorb heat)?

Thank you for your help.

4 answers

  1.
    DARLAIVE Posted messages 699 Status Member 164
     
    Hello,
    To check the health status of the hard drive, use Acronis Drive Monitor instead, which is much more reliable, as well as HD Tune to test the hard drive and see if there are indeed any bad sectors. Because what comes out of Crystal Disk Info is that there are bad sectors on your hard drive. Regarding the temperature, the hard drive's temperature is correct, whereas the SSD's should not be good; Crystal Disk Info might not be compatible with SSDs or may not operate optimally (it's also possible that Acronis Drive Monitor isn't either). Otherwise, yes, we can repair the hard drive if it's not too damaged (with Acronis Drive Monitor we can see the health status of the hard drive in % and therefore after a certain threshold I know if we can still repair the hard drive or not); to repair it, you need to fill the hard drive with zeros using the Western Digital software (works with all hard drives), which will force the reallocation of bad sectors. Link: https://support.wdc.com/downloads.aspx?DL
    And then perform a low-level format using HDD Low Level Format Tool: https://www.commentcamarche.net/telecharger/utilitaires/11641-hdd-wipe-tool/
    Then once that's done, check the health status under Acronis Drive Monitor; if it is at 100%, test the hard drive with HD Tune to see if there are no more bad sectors; if not, repeat a second time. I have already recovered hard drives in this way, but the best solution is still to replace it.
    --
    Google is your friend.
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  2. Mrkeke Posted messages 2 Status Member
     
    Thank you for your response! I have completed the Acronis tests and it seems that the HDD is dead (see screenshots). The SSD has no issues.





    I cannot use HD Tune on the HDD because it crashes every time.

    Do you think it's worth trying to recover the disk? If I buy a new disk, can I change it myself? This is my first laptop and I'm not very comfortable with hardware...

    Thank you.
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  3. DARLAIVE Posted messages 699 Status Member 164
     
    No, at this stage, the best thing to do is to change it. On a laptop, changing a hard drive can be either very easy or very complex. Not having an LDLC laptop, I don't know how they are dismantled (I've never taken one apart). But generally, either there is a hatch under the laptop to remove just the hard drive, or there is a hatch that covers the hard drive, the RAM, and the Wi-Fi. Alternatively, there may be a hatch that covers the entire underside of the laptop, and to remove it, there might be some kind of latch in the battery compartment to take it off, or you have to remove the keyboard and unscrew screws that hold this hatch in place. Or you might have to take everything apart.

    --
    Google is your friend.
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  4. Mrkeke Posted messages 2 Status Member
     
    I will get in touch with LDLC customer service then.
    Thank you very much :)
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