unable to open your profile correctly Solved

Question

Hello,
I am correcting errors on a friend's laptop and I have a big problem with Chrome:
When I open it, it opens 4 successive windows with the message "Unable to open your profile correctly. Some features may not be available and you may lack permission to access its content for reading or writing."
So I searched through the forums:
1 I replaced the defaults directory with backup_defaults
2 I ran CCleaner;
3 I have uninstalled and reinstalled Chrome several times
..and nothing works
Do you have any other ideas?
Thank you for your help
Sabine

Configuration: Windows 7 / Mozilla 11.0

kaneagle · Answer

Hello,

Go to the Control Panel
Programs and Features
Uninstall Google Chrome
When uninstalling, agree to remove everything, including the files related to profiles.

Restart the PC
Go to --> C\program files or program files (x86)
Delete Google Chrome.

Then launch --> CCleaner as an administrator for cleaning in Windows, applications, and registry. For using CCleaner, check this --> tutorial

Reinstall --> Google Chrome

Human beings are at their best when things are at their worst.

sabinevcf · Answer

Hello, I did the manipulation as you described and the result is the same: the message appears as soon as the installation starts.

kaneagle · Answer

Download and install --> MalwareBytes Uncheck the box --> Activate the free trial of Malwarebytes Anti-Malware Premium Run it as administrator Click on Settings In Language, select --> French Dashboard tab In database version, click on --> Update Scan tab Check: threat scans After the scan If positive, quarantine Apply actions Restart the PC.   -- Human beings are at their best when things are at their worst.

sabinevcf · Answer

It's already done, and it didn't change anything.

kaneagle · Answer

The scan report, positive or negative? Check the quarantine.  -- Human beings are at their best when things are at their worst.

sabinevcf · Answer

There were a lot of files in quarantine, I deleted everything. I just removed everything related to Google (Picasa, Earth, Drive...) I deleted the Google directory in program files. I cleaned with CCleaner, rebooted, reinstalled... and it’s still the same. HELP!

sabinevcf · Answer

It's good! In fact, I created another Administrator user, and it worked! I think the other profile is corrupted! Thanks for your help

Unable to open your profile correctly

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