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Cut/Paste interrupted, data loss!

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Hayden6 -  
Hayden6 Posted messages 13 Status Member -
Hello,

So here is my (serious) problem, I was transferring files (photos, notes, documents...) from a multimedia hard drive (Lacie cinema classic, 1 To) to a small external hard drive (Lacie 500Go) into a specific folder "DD". During the transfer, the small hard drive turned off (I accidentally unplugged the cable that connected it to the PC...) and when I plugged it back in, what was already on the small hard drive is still there, but the folder "DD", where I was transferring my documents, is "damaged or unreadable", and the original folder on the multimedia hard drive is no longer there!!!
Basically, I’m left with an empty multimedia hard drive and a folder ("DD") on the small hard drive that is damaged or unreadable... In this DD folder, I was transferring "my life", all my photos from years are in there and I don't know how to recover them... I want to note that I was doing a CUT and paste...

Thank you in advance for your responses and for your help!!
HELP!!! =(

Hayden6

PS: I tried the software PC Inspector file Recovery on the small hard drive but it doesn't yield anything =(

24 answers

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  2. antipolis a Posted messages 17152 Status Member 2 917
     
    I assume that:
    - disk 1 is the small external disk, formatted in NTFS
    - disk 2, the "multimedia" formatted in FAT32.
    No issues, no partition in RAW.

    Hayden6 June 8, 2014 at 10:37 => "Failed to analyze the following drive: G:: unable to determine the file system type"
    It's possible that this disk is not healthy.

    You can check its state and performance with this (free): https://www.commentcamarche.net/telecharger/utilitaires/11625-hd-tune/

    Click on the "Benchmark" tab.
    Then click on the "Start" button.
    "HDTune" will measure the transfer rate (blue graph) and access time (yellow graph).

    Click on the "+Health" tab.
    You will see the SMART data displayed.
    If there are any displays in red, then there is a problem.

    Click on the "Error Scan" tab.
    Then click on "Start" (do not check "Quick Scan").
    "HDTune" will perform a scan (not repair) of the disk's surface status.
    Be patient, this scan is very long (1 hour, 2 hours, or more, depending on the size of the disk and the speed of your PC).
    If there are any markings in red, then there is a problem.

    Also check this disk with this (free): https://www.commentcamarche.net/telecharger/utilitaires/6735-crystaldiskinfo/

    Upload the screenshots of the various windows to https://www.cjoint.com/,
    and send us the generated links.
    We will take a look.
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  3. antipolis a Posted messages 17152 Status Member 2 917
     
    A hell of a lot of "sick" blocks.
    10% is huge.
    What surprises me is that they are grouped this way.
    And there's no way to see the SMART data.
    Your drive took quite a hit during its abrupt disconnection.

    In my opinion, you should redo a new partition.
    That is to say:
    1 - delete the current partition;
    2 - create a new partition;
    3 - and format this partition.

    There's no need to do this across the entire drive.
    A 100 GB partition is more than enough to test the disk.
    Then you'll need to check that everything is going well.
    If everything is OK, the partition can then be extended across the entire surface of the drive.
    And you will need to perform a new disk check.

    Warning, this operation will delete all data present on this drive.
    Perhaps you want to recover the data present on the drive?
    On this partition, there are about 135 GB of data.
    You can give it a try with TestDisk.
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  4. antipolis a Posted messages 17152 Status Member 2 917
     
    Hello.

    You no longer see your files on the "multimedia" disk, but they may still be present on that disk.

    Try to recover your data with this (efficient, free, and in French):
    https://www.commentcamarche.net/telecharger/utilitaires/19127-recuva/
    It does quite well.

    A tutorial for "Recuva": http://poloastucien.free.fr/recuva_h.html

    - Install "Recuva" on the PC;
    - Launch "Recuva";
    - Start the search;
    - Select the files to recover;
    - For saving the recovery, choose a different storage device than the explored one;
    - Start the recovery.

    If files have been "degraded" by new writes on the device, they will be unusable.
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  6. Anonymous user
     
    Hello,
    You need to use these data recovery programs on your 1TB external hard drive; there's no point in doing it on the small 500GB external hard drive.
    Don't put anything back on the 1TB external hard drive until you have completed your research.
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  7. Hayden6 Posted messages 13 Status Member
     
    Hello everyone, and thank you for your responses! =)

    I have successfully downloaded Recuva, but the problem is that when I try to run a scan on my multimedia external hard drive, I get an error message:
    "Failed to analyze the following drive: G:: unable to determine file system type" =/
    I'm not sure if that helps, but in the properties, the file system is FAT32.
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  8. antipolis a Posted messages 17152 Status Member 2 917
     
    I have the impression that your two disks have taken a hit.

    To see more clearly:
    - connect your two disks to your PC;
    - open the "Disk Management";
    - stretch the window so that all the information is visible;
    - take a screenshot of this window;
    - drop the screenshot file here: https://www.cjoint.com/
    - and send us the generated link in your next message.
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  9. bendrop Posted messages 12657 Registration date   Status Contributor Last intervention   8 527
     
    Hello,

    Download CrystalDiskInfo https://www.commentcamarche.net/telecharger/utilitaires/6735-crystaldiskinfo/#q=disk+info&cur=1&url=%2F
    to check the SMART status of your disks.
    Take a screenshot and post it via cjoint.

    Best regards.
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    1. antipolis a Posted messages 17152 Status Member 2 917
       
      OK for "CrystalDiskInfo".
      What I fear is that its partitions may have turned to RAW.
      We'll see.
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  10. bendrop Posted messages 12657 Registration date   Status Contributor Last intervention   8 527
     
    Try also to do this:

    launch a command prompt, and type this command

    chkdsk d: /F (replace d: with the letter corresponding to your drive)

    validate with enter.

    Regards.
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  11. Hayden6 Posted messages 13 Status Member
     
    https://www.cjoint.com/?DFiwSnty7HR

    And there you go, none was passed in RAW though =(

    For chkdsk, I almost did it, I had also read that we could use Tuneup Disk Doctor but for these 2 solutions there is apparently a risk of losing data, so I didn't dare to try it =S
    (the chkdsk command is indeed good for repairing the damaged "zones", isn't it? ^^ so I don't say anything stupid... or not too much... ^^)
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    1. bendrop Posted messages 12657 Registration date   Status Contributor Last intervention   8 527
       
      *Correction of logical disk errors

      Chkdsk only corrects logical disk errors if you specify the /f parameter. Chkdsk must be able to lock the drive to correct the errors.

      As repairs on FAT file systems usually modify a disk's file allocation table and can sometimes lead to data loss, chkdsk may display a confirmation message similar to the following:

      10 lost allocation units found in 3 chains.

      Convert lost chains to files?

      If you press Y, Windows saves each lost chain in the root directory as a file named in the format <nnnn> .chk. When chkdsk is complete, you can check these files to see if they contain any data you need. If you press N, Windows resolves the disk but does not save the contents of the lost allocation units.

      If you do not use the /f parameter, chkdsk displays a message indicating that the file needs to be corrected, but it does not correct any potential errors.

      If you use chkdsk /f on a very large disk or on a disk with a very large number of files (for example, millions of files), chkdsk /f may take a long time.

      Best regards.
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  12. Hayden6 Posted messages 13 Status Member
     
    Thank you for your replies!

    I'll send you the screenshots tonight!
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  13. Hayden6 Posted messages 13 Status Member
     
    Ultimately, I will only post the first two captures from the analysis done with HD Tune because the one from the "Error Scan" section is still not finished (running for about 4 hours and not halfway through =/ ) But for now, no block is "damaged" ^^

    Here is the capture from the "Benchmark" section:
    https://www.cjoint.com/?DFjvNgcEI7F

    And the one from the "+Health" section: but I wonder if it's normal that there is nothing... =/
    https://www.cjoint.com/?DFjvOHmdDPK

    Thanks again so much for taking the time! =)
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  14. antipolis a Posted messages 17152 Status Member 2 917
     
    The "Benchmark" is fine.

    As for the "+Health", nothing serious.
    It happens sometimes with external drives.
    "CrystalDiskInfo" will give us the "SMART" data.
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  15. Hayden6 Posted messages 13 Status Member
     
    Hello,

    I've run the "error scan" part (with HD Tune) three times, but it stops halfway =/

    As for CrystalDiskInfo, either it doesn't detect my multimedia external hard drive (even though it's visible in "My Computer"), or it shows this:
    https://www.cjoint.com/?DFlkZoXyl2h

    I'm starting to despair =( ^^
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  19. Hayden6 Posted messages 13 Status Member
     
    Every time I connect my external hard drive to the computer, I am asked if I want to "format" or "continue without scanning." Should I choose to format, in your opinion?
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  20. antipolis a Posted messages 17152 Status Member 2 917
     
    This is already more reassuring.

    "Another thing, every time I connect my external hard drive to the computer, I'm asked if I want to "format" or "continue without analyzing," should I choose format in your opinion?"
    If you "format," you will lose all its content.
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