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Philips TV 32PFL6007H - Subtitle Display

alexdu17200 Posted messages 1579 Status Membre -  
Support Philips Posted messages 2396 Status Membre -
Hello, I have a problem with my Philips 3D television 32PFL6007H. Although the subtitles are set to "on" (via the options menu), they are not showing up. By the way, I don't know if it’s related, but the subtitle language selection option is grayed out.

This happens on all channels.

I do have the latest TV software update.

The subtitles were working until a month ago, and nothing special has happened that could have caused this issue.

1 réponse

Réponse 1 / 1
Support Philips Posted messages 2396 Status Membre 554
 
Dear Customer,

We are sorry for the issues you are experiencing with your television.

Have you checked the format of your image? It might be that the format is incorrect and is hiding your subtitles.

Please refer to the following manual page to verify it: https://download.p4c.philips.com/files/3/32pfl6007h_12/32pfl6007h_12_dfu_fra.pdf .

Could you let us know if this advice was helpful?

Looking forward to hearing from you,

Best regards,

AB
Philips France Advisor
@PhilipsCare_FR
2
alexdu17200 Posted messages 1579 Status Membre 841
 
Hello, thank you for your response, but my problem is not there (although I checked anyway), the issue must be more about the subtitle format, as it is not available in the options, to make it simpler.
- I’m watching TV
- I press the "Options" button
- I go to the first item on the list => "Subtitles," I check that they are enabled, and they are
- Then I want to go to the item below it, for the choice of subtitle language, but the item is grayed out, so I can't tell if there are subtitles available or not
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Support Philips Posted messages 2396 Status Membre 554
 
Dear Customer,

Could you please specify if you attempted to enable the subtitles on a program such as a movie or a news broadcast?

Could you also clarify if you are using a decoder to watch your channels?

Looking forward to hearing from you,

Sincerely,

AB
Philips France Advisor
@PhilipsCare_FR
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