View original (French)

Message "unknown video error"

Nico2201 -  
Free_noreto Posted messages 1238 Status Member -
Hello,
When I try to watch TV, a message "unknown video error" appears in the top right corner of the screen. I restarted the Freebox and the Freebox Player but nothing changed. I switched to a lower bandwidth but there was no better result. Sometimes it works but only for 5 minutes and then it cuts off again and the message reappears. Can you help me find the problem? Thank you in advance.

Configuration: iPad / Safari 7.0

1 answer

  1.
    Free_noreto Posted messages 1238 Status Member 1 751
     
    Hello,
    Try reassigning the Freeplugs or reversing them.
    What is your version of Freebox?
    Also check if your purchase code has been properly created.
    64