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Big stuffing!

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gilberte47 Posted messages 3 Status Member -  
 flafla -
My Canon Pixma MG 5550 (purchased at Christmas!) "swallowed" a stack of 24 sheets at once instead of just one!
hence the paper jam!!! I saw, when I turned it over, where it was stuck. How can I unblock the jammed stack without damaging the drive rollers or the various mechanisms?
Thank you in advance.

3 answers

  1.
    baladur13 Posted messages 47335 Registration date   Status Moderator Last intervention   14 392
     
    Hello
    See the videos (at the bottom of the page) addressing this type of issue
    https://www.canon.fr/support/consumer_products/videos/pixma_mg5550/

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          It's very hard to catch a black cat in a dark room.
                    Especially when it's not there...
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    1. flafla
       
      a rescue done by the book
      0
  2. gilberte47 Posted messages 3 Status Member 8
     
    The worst part is that I had indeed untied my packet of sheets! But it seems I pushed it a bit too "deep" into the locker.
    5
  3. gilberte47 Posted messages 3 Status Member 8
     
    A big thank you Baladur13! It really is child's play when following the video step by step.
    But I will keep a close eye on this "glutton" of a printer, especially since I'm using 90g paper.
    3