Black screen issue Packard Bell Easynote
Solved
Hello,
When I turn on my PC, the Packard Bell startup screen appears, but once the computer is on, the screen stays black but I can see the cursor and move it.
As soon as I press F1, a small window opens with "identity card" written on it and below "user's guide".
What can I do to solve the problem? This computer is only a month old and I can’t use it anymore; it’s been 3 days already.
Sorry for the spelling mistakes.
Configuration: Windows Vista / Chrome 32.0.1700.76
When I turn on my PC, the Packard Bell startup screen appears, but once the computer is on, the screen stays black but I can see the cursor and move it.
As soon as I press F1, a small window opens with "identity card" written on it and below "user's guide".
What can I do to solve the problem? This computer is only a month old and I can’t use it anymore; it’s been 3 days already.
Sorry for the spelling mistakes.
Configuration: Windows Vista / Chrome 32.0.1700.76
4 answers
-
Hello,
I just solved my problem thanks to the Packard Bell customer service
thank you anyway -
Hello,
Try something...
Unplug it, remove the battery, and press the power button for at least 10 seconds.
Plug it back in and try to turn it on normally... -
Hello again,
I have already tried this manipulation without success and I have also tried removing and reinserting the RAM without success as well.
I don't know what else to do... -
And I should clarify that the first time it happened, I had to shut down the computer with the button and as a result the session got locked, and every time I turn it on, it unlocks this session and the screen is still black...