Standby on thomson HTS4500W

Question

Hello everyone,

I'm writing today because I am at my wit's end with my Thomson HTS4500W home theater system.
We recently purchased this home theater system which works great except for one small detail… First, we connected our TV to the home theater via an optical cable, everything works fine, we have sound through the home theater, all good.

The problem is that after about half an hour, sometimes even less, the home theater shuts off. The manual clearly states that the standby mode activates after 30 minutes, but it should be after 30 minutes of inactivity… not in the middle of a movie!!!

Has anyone encountered this type of problem? Is there a fix?

Thank you in advance for your valuable advice and future help.

Elodie

franck57240 · Accepted Answer

Hello, actually I found it... and I don't work at Thompson... I'm just a simple little cook...
Bought it from Cdiscount, I almost returned it!! after spending more than two hours searching!! I cursed Cdiscount and Thomson.... then while reading the various answers on this site, I thought I would check the TV menu, a Samsung LED to see if it could help someone, and there I stumbled upon the TV option for HP or external HP, I simply activated these last ones, which prevents you from adjusting the sound with the TV remote, but that's no longer needed since it now works with the home cinema!!! so no more cuts every 20 minutes! it has been running without problems for a while now!
there you go, glad I could help you!
Franck.

sawsix · Answer

Hello,

If the automatic standby cannot be disabled, bring the device back to the store where you purchased it along with the receipt or invoice, explain your problem clearly, and you should get a new one - if there is no replacement and it's been less than 7 days, ask for a refund.

n.ico · Answer

Have you found a solution?

eloetfred · Answer

Unfortunately, no solution has been found.
I thought that the restart was necessary, but if all the devices are doing the same!!!

Could a different connection other than the optical cable resolve the issue?
I'm wondering. To test.

I had called Thomson, but they don't seem to have a miracle solution.
Is it a defect in their range? Or does it only concern our devices?

eloetfred · Answer

Optical cable or auxiliary, it's all the same!!!! 30 minutes later, nothing!

n.ico · Answer

We bought ours on Cdiscount, so I think we will return it for an exchange.

eloetfred · Answer

I don't know about you, but when it comes to replacements at Cdiscount, it's a real mess!!! Do you have better luck?

Actually, I ended up calling Thomson directly.
I have to send them the device (at my expense of course!!) and either they can repair it or they will refund me.

I'm attaching the Thomson link for those who are interested.

http://www.thomsonaudiovideo.eu/fr/46-home-cinema-hts4500w-3760102754689.html

Their contact details are at the bottom of the page.

Finally, I'm wondering if an electronics technician couldn't fix the problem, given the issues with the exchange, it might be more effective!!

To be continued!

n.ico · Answer

Hello, we called C Discount customer service. They asked us to print a return label to send back, so the return is at their expense. Then we received an email asking if we wanted a store credit or a refund. We chose the refund. All of this happened in three days.

n.ico · Answer

If you want my opinion, change the model.

eloetfred · Answer

I'm amazed that I wasn't offered all of this!!! I will try to call them back tomorrow. Thank you for your information.

Standby on thomson HTS4500W

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