Blue screen after adding RAM

Solved
Hello, I'm reposting a new topic following this one https://forums.commentcamarche.net/forum/affich-28668371-trop-de-ram-pas-bon

So, still experiencing these blue screens intermittently, nothing specific seems to trigger them, the message after restarting the PC: Problem signature:
Problem Event Name: BlueScreen
System Version: 6.1.7601.2.1.0.768.3
Regional Identifier: 1036

Additional information about the problem:
BCCode: a
BCP1: FFFFFA810E272B58
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF80002E9FD31
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files helping to describe the problem:
C:\Windows\Minidump\090813-22885-01.dmp
C:\Users\jeff\AppData\Local\Temp\WER-56659-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x040c

If the online privacy statement is not available, read the offline version:
C:\Windows\system32\fr-FR\erofflps.txt
and this has been happening since I added a second RAM stick, when I run siw I get this:
"Warning! wrong values reported by BIOS.
"Maximum Memory Module Size: [unknown]."
So my question is: what should I do? Do I need to change something in the BIOS? If so, how?
Yet the stick is active when I check the task manager... is it possible that the two sticks are not of the same brand? That they might be conflicting with each other?
So, if someone knows what I should do, thanks in advance :)

Configuration: Windows 7 / Firefox 23.0

21 answers

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  1. Bizarrely, the BSOD (Blue Screen Of Death) mainly appears in the case of physical problems... so start by removing the new RAM sticks just to see if they're not the ones causing the issue... (sometimes motherboards don't accept RAM sticks with different frequencies)
    1. they have exactly the same frequencies.. except for the lowest one which is not supported for one of them, which starts at 457.. it's missing the 350 (I don't remember the exact number) but I was told that only the higher ones count and must be the same otherwise it's the values of the lowest one that take precedence (if I understood correctly^^),
      and yes I tried removing it to go back with the original one and apparently no more blue screen.. the blue screens appeared after adding RAM... or coincidence but I would be surprised since the PC was just reinstalled..
    2. So it's the new RAM sticks that are causing the issue.. check the compatibility of the new ones with the motherboard

      Edit: what do you mean by 'reinstalled'?
    3. how do I see that?
    4. If my memory stick is active, does it necessarily mean that it is supported by the motherboard?
    5. it depends because it’s often the CPU that takes up the RAM
  2. Hello, if anyone has followed my "stories", here it was simply a case of incompatible RAM sticks, compatible enough to work and be recognized, but in practice, the CPU wouldn't accept them... I think it was at certain speeds that it didn't work anymore...
    Anyway, so the A data and Corsair RAM sticks (I mentioned Kingston in the subject but I was wrong... it was a Corsair) are not compatible... even with exactly the same references... > issue resolved :)
    1. Well, the second one I added has exactly the same specs as the first one (original) except that it’s not the same brand... my motherboard is supposed to support 8 gigabytes.
      1. Are the RAM sticks compatible with your processor and motherboard?
        1. Yes, but did you remove the other sticks? Because if you removed the old ones, it's normal.
          1. I feel like the answer lies in this "warning" from siw about the BIOS... but I have no idea how to proceed :(
            Maybe I should simply order a second Kingston stick so that I have 2 perfectly identical ones?
            1. There are 2 slots planned for each 1x4giga max: that is, 2x4giga :)
              1. the one from Orine is unbranded: data ram or something like that
                1. Because it's standard. How many gigabytes of RAM do you have by default? 4?
                  1. Yes, originally there was a single 4GB stick and one free slot.
                    1. Ah, usually it's a PC where you can't add RAM; I had a PC like that not long ago.
                      1. Well, on my old PC, it didn't cause any problems; and I've often added RAM to desktop computers and never had this kind of issue before. (Except once, it was a problem with incompatible brands... but this time the stick was neither recognized nor active... now it's active when I check my task manager :s
                        1. That would be silly because I play a bit and in games I can really see the difference... it's much smoother with 8GB than with 4 :) if it weren't for those blue screens and random restarts :( maybe I'll try to put in only 2 by getting a Kingston just to have the same brand? 6 would be better than 4 anyway?
                          1. thank you anyway :) well, by trying things out, I might eventually find a solution :) unless a real pro comes by this topic with a miracle solution :D
                            1. Just a moment, I'm downloading Everest because if it's paid for the reports... I'll send that to you in a few minutes.
                              1. />

                                EVEREST Corporate Edition

                                Version EVEREST v5.30.1900/en
                                Benchmark module 2.4.273.0
                                Website http://www.lavalys.com/
                                Report type Report generator [ TRIAL VERSION ]
                                Computer JEFF-PC
                                Generator jeff
                                Operating system Microsoft Windows 7 Home Premium 6.1.7601
                                Date 2013-09-08
                                Time 16:32

                                Summary

                                Computer:
                                System type ACPI x64-based PC
                                Operating system Microsoft Windows 7 Home Premium
                                System service pack [ TRIAL VERSION ]
                                Internet Explorer 9.10.9200.16660
                                DirectX DirectX 11.0
                                System name JEFF-PC
                                User name jeff
                                Login domain [ TRIAL VERSION ]
                                Date / Time 2013-09-08 / 16:32

                                Motherboard:
                                Processor type 2x , 2500 MHz (12 x 208)
                                Motherboard name Samsung 300E4A/300E5A/300E7A/3430EA/3530EA
                                Motherboard chipset Unknown
                                System memory [ TRIAL VERSION ]
                                BIOS type Award (11/02/12)

                                Monitor:
                                Video card Intel(R) HD Graphics Family (3953432 Ko)
                                Video card Intel(R) HD Graphics Family (3953432 Ko)
                                Video card NVIDIA GeForce GT 520MX (1048448 Ko)
                                Monitor Generic Plug-and-Play Monitor [NoDB]

                                Multimedia:
                                Audio card High Definition Audio Controller [8086-1C20] [NoDB]

                                Storage:
                                IDE controller Intel(R) Mobile Express Chipset SATA AHCI Controller
                                Hard drive Hitachi HTS547575A9E384 (698 Go, IDE)
                                Optical drive Slimtype DVD A DS8A8SH
                                Hard disk status SMART OK

                                Partitions:
                                C: (NTFS) [ TRIAL VERSION ]
                                D: (NTFS) 277503 Mo (269343 Mo free)
                                Total size [ TRIAL VERSION ]

                                Input:
                                Keyboard Standard PS/2 Keyboard
                                Mouse ELAN PS/2 Smart-Pad Port
                                Mouse HID Mouse

                                Network:
                                Main IP address [ TRIAL VERSION ]
                                Main MAC address B8-03-05-9B-20-30
                                Network card Intel(R) Centrino(R) Wireless-N 130 (192. [ TRIAL VERSION ])
                                Network card Bluetooth Device (personal area network)
                                Network card Realtek PCIe GBE Family Controller

                                Devices:
                                Printer Fax
                                Printer Microsoft XPS Document Writer
                                USB Controller Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26 [8086-1C26] [NoDB]
                                USB Controller Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D [8086-1C2D] [NoDB]
                                USB Device Generic USB Hub
                                USB Device Generic USB Hub
                                USB Device Intel(R) Centrino(R) Wireless Bluetooth(R) 3.0 + High Speed Adapter
                                USB Device USB Input Device
                                USB Device Composite USB Device
                                USB Device WebCam SC-0311139N
                                Battery Microsoft AC Adapter
                                Battery Microsoft ACPI-Compliant Control Method Battery
                                Battery Microsoft Composite Battery

                                DMI:
                                BIOS vendor Phoenix Technologies Ltd.
                                BIOS version 09QA
                                System manufacturer SAMSUNG ELECTRONICS CO., LTD.
                                System name 300E4A/300E5A/300E7A/3430EA/3530EA
                                System version 0.1
                                System serial number [ TRIAL VERSION ]
                                System UUID [ TRIAL VERSION ]
                                Motherboard manufacturer SAMSUNG ELECTRONICS CO., LTD.
                                Motherboard name 300E4A/300E5A/300E7A/3430EA/3530EA
                                Motherboard version FAB1
                                Motherboard serial number [ TRIAL VERSION ]
                                Chassis manufacturer SAMSUNG ELECTRONICS CO., LTD.
                                Chassis version 0.1
                                Chassis serial number [ TRIAL VERSION ]
                                Chassis identifier [ TRIAL VERSION ]
                                Chassis type Laptop

                                DMI

                                [ BIOS ]

                                BIOS properties:
                                Vendor Phoenix Technologies Ltd.
                                Version 09QA
                                Release date 11/02/2012
                                Size 2560 Ko
                                Boot devices Floppy Disk, Hard Disk, CD-ROM
                                Available functions Flash BIOS, Shadow BIOS, Selectable Boot, EDD, BBS
                                Standards complied DMI, ACPI
                                Expansion capabilities PCI, USB

                                [ System ]

                                System properties:
                                Manufacturer SAMSUNG ELECTRONICS CO., LTD.
                                Product 300E4A/300E5A/300E7A/3430EA/3530EA
                                Version 0.1
                                Serial number [ TRIAL VERSION ]
                                SKU# System SKUNumber
                                Family HuronRiver System
                                Universal unique identifier [ TRIAL VERSION ]
                                Boot type Power button

                                [ Motherboard ]

                                Motherboard properties:
                                Manufacturer SAMSUNG ELECTRONICS CO., LTD.
                                Product 300E4A/300E5A/300E7A/3430EA/3530EA
                                Version FAB1
                                Serial number [ TRIAL VERSION ]

                                [ Chassis ]

                                Chassis properties:
                                Manufacturer SAMSUNG ELECTRONICS CO., LTD.
                                Version 0.1
                                Serial number [ TRIAL VERSION ]
                                Label [ TRIAL VERSION ]
                                Chassis type Laptop
                                Status at boot Safe
                                Power state Safe

                                [ Processors / Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz ]

                                Processor properties:
                                Manufacturer Intel(R) Corporation
                                Version Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz
                                Serial number Not Supported by CPU
                                Label TBD By OEM
                                Component type number TBD By OEM
                                External clock 100 MHz
                                Max clock speed 2500 MHz
                                Current clock speed 2500 MHz
                                Type Central Processor
                                Voltage 1.2 V
                                Status Enabled
                                Update ZIF
                                Socket identifier Processor
                                HTT / CMP units 2 / 2

                                [ Caches / L1-Cache ]

                                Cache properties:
                                Type Internal
                                Status Enabled
                                Operation mode Write-Through
                                Associativity 8-way Set-Associative
                                Max size 64 Ko
                                Installed size 64 Ko
                                Managed SRAM type Synchronous
                                Current SRAM type Synchronous
                                Error correction Single-bit ECC
                                Socket identifier L1-Cache

                                [ Caches / L2-Cache ]

                                Cache properties:
                                Type Internal
                                Status Enabled
                                Operation mode Write-Through
                                Associativity 8-way Set-Associative
                                Max size 256 Ko
                                Installed size 256 Ko
                                Managed SRAM type Synchronous
                                Current SRAM type Synchronous
                                Error correction Single-bit ECC
                                Socket identifier L2-Cache

                                [ Caches / L3-Cache ]

                                Cache properties:
                                Type Internal
                                Status Enabled
                                Operation mode Write-Back
                                Max size 3072 Ko
                                Installed size 3072 Ko
                                Managed SRAM type Synchronous
                                Current SRAM type Synchronous
                                Error correction Single-bit ECC
                                Socket identifier L3-Cache

                                [ Memory devices / ChannelA-DIMM0 ]

                                Memory device properties:
                                Form SODIMM
                                Detailed type Synchronous
                                Size 4096 Mo
                                Speed 1333 MHz
                                Total size 64 bits
                                Data width 64 bits
                                Device location ChannelA-DIMM0
                                Bank number BANK 0
                                Manufacturer 029E
                                Serial number 00000000
                                Label 9876543210
                                Component type number CMSO4GX3M1A1333C9

                                [ Memory devices / ChannelA-DIMM1 ]

                                Memory device properties:
                                Form DIMM
                                Device location ChannelA-DIMM1
                                Bank number BANK 1
                                Label 9876543210

                                [ Memory devices / ChannelB-DIMM0 ]

                                Memory device properties:
                                Form SODIMM
                                Detailed type Synchronous
                                Size 4096 Mo
                                Speed 1333 MHz
                                Total size 64 bits
                                Data width 64 bits
                                Device location ChannelB-DIMM0
                                Bank number BANK 2
                                Manufacturer 04CB
                                Serial number 0000F44A
                                Label 9876543210
                                Component type number AD73I1C1674EV

                                [ Memory devices / ChannelB-DIMM1 ]

                                Memory device properties:
                                Form DIMM
                                Device location ChannelB-DIMM1
                                Bank number BANK 3
                                Label 9876543210

                                [ System slots / PEG Gen1/Gen2 X16 ]

                                System slot properties:
                                Slot identifier PEG Gen1/Gen2 X16
                                Usage Used
                                Data bus width x16
                                Length Long

                                [ System slots / PCI-Express 1 X1 ]

                                System slot properties:
                                Slot identifier PCI-Express 1 X1
                                Type PCI-E x1
                                Usage Used
                                Data bus width x1
                                Length Short

                                [ System slots / PCI-Express 2 X1 ]

                                System slot properties:
                                Slot identifier PCI-Express 2 X1
                                Type PCI-E x1
                                Usage Empty
                                Data bus width x1
                                Length Short

                                [ System slots / PCI-Express 3 X1 ]

                                System slot properties:
                                Slot identifier PCI-Express 3 X1
                                Type PCI-E x1
                                Usage Empty
                                Data bus width x1
                                Length Short

                                [ System slots / PCI-Express 4 X1 ]

                                System slot properties:
                                Slot identifier PCI-Express 4 X1
                                Type PCI-E x1
                                Usage Used
                                Data bus width x1
                                Length Short

                                [ System slots / PCI-Express 5 X1 ]

                                System slot properties:
                                Slot identifier PCI-Express 5 X1
                                Type PCI-E x1
                                Usage Empty
                                Data bus width x1
                                Length Short

                                [ Port connectors / Keyboard ]

                                Port connector properties:
                                Port type Keyboard Port
                                Internal connector designation None
                                Internal connector type None
                                External connector designation Keyboard
                                External connector type PS/2

                                [ Port connectors / Mouse ]

                                Port connector properties:
                                Port type Mouse Port
                                Internal connector designation None
                                Internal connector type None
                                External connector designation Mouse
                                External connector type PS/2
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