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Star Music and Oney Scam

pactoine -  
 Star's Music -
Hello, I placed an order on the "Star Music" website through the credit organization Oney from Accord Bank. My order was canceled against my will, and for 2 months I haven't been able to recover my initial payment of 35.07 euros. The two organizations are passing the buck, whereas the amount was deducted from my credit card by Star Music on June 26, 2013, and they claim to have refunded Oney, while Oney claims to have received nothing from Star Music. Since then, I've been going in circles, and to this day, I still haven't been refunded.
What should I do? Thank you for your help.

8 answers

  1.
    Afrikarnak Posted messages 17653 Registration date   Status Contributor Last intervention   Ambassadeur 14 520
     
    Hello..

    Did you request a payment in installments?? Credit on the total purchase amount?
    Was the cancellation made within 7 clear days from the date of the order?

    See you later!
    1
  2. pactoine
     
    HELLO
    A payment in 4 installments with a down payment of 35.07 euros, here’s a recap of the loan
    the cancellation of the order was done properly
    thank you for your help

    Hello Mr. ANTOINE,

    Thank you for choosing the 4-installment financing by credit card for your purchase at null, and we welcome you.
    Here are the details of your payment as well as the dates of each debit (the label that will appear on your bank statement will be: BA ONEY):

    FC 7 EXPRESSION PEDALS
    Order reference: 73071
    Order amount: 128.90 €
    Debit dates:
    Down payment of: 35.07 € 25.06.2013
    Followed by 3 monthly payments
    - Monthly payment 1: 32.22 € 25.07.2013
    - Monthly payment 2: 32.22 € 25.08.2013
    - Monthly payment 3: 32.22 € 25.09.2013
    Including cost of credit:
    distributed in your monthly payments 2.83 €
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  3. Afrikarnak Posted messages 17653 Registration date   Status Contributor Last intervention   Ambassadeur 14 520
     
    Re:

    The dispute is based on your unpaid contribution. Furthermore, no monthly payments have been deducted??
    WHO received the contribution?

    Talk soon.
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  4. pactoine
     
    Re
    the deposit was received by "Star Music" who today tells me that the refund of the deposit has been made to my account with Oney and Oney tells me that they have never received this deposit and that furthermore, Star Music should have refunded me directly without going through them since their financing only concerned the next 3 monthly payments.
    And for the past 2 months, it's been like this, each one passing the buck and even after several phone calls and emails, nothing works. Where have the 35.07 euros gone? There must be someone holding those 35.07 euros.
    Thank you
    Here is the statement from my account debited 35.07 euros by "Star Music" on 26/06/13

    26/06/2013 PURCHASE CB STARS MUSIC.FR 23.06.13
    CARD NUMBER 861 -35.07 -230.04
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    1. Afrikarnak Posted messages 17653 Registration date   Status Contributor Last intervention   14 520
       
      Re:

      The ping pong part is over.. Only Star Music is your contact and must reimburse you..
      Suggestion: Formal Notice to reimburse within x days.. Registered Letter with Acknowledgment of Receipt.
      Specify that if you do not obtain satisfaction you will take the matter to the Local Court..

      https://fr.wikipedia.org/wiki/Mise_en_demeure

      Do you confirm that there has been NO withdrawal from ONEY? As a precaution, revoke their withdrawal authorization..

      A+
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      1. pactoine > Afrikarnak Posted messages 17653 Registration date   Status Contributor Last intervention  
         
        thank you for your help
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  6. Anonymous user
     
    Hello,

    I have read your comment with the utmost attention.

    I want to assure you that the quality of service provided to customers is the main priority of Banque Accord Oney.

    That is why I wish to bring you satisfaction as quickly as possible. I invite you to send me your identification number via private message on this forum. This will allow me to contact you again and find a quick solution to your request.

    Hoping to have met your expectations,

    Best regards,
    Béa
    Banque Accord
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  7. pactoine
     
    Hello
    I am pleased to acknowledge your message. Indeed, this matter has gone on for too long. I am about to send a letter of formal notice to the merchant Star's Music.
    Here are the order details:

    ref: Oney: 13046582947

    Order from Star's Music

    order no. 900051248 (placed on June 23, 2013 at 23:46:31 CEST)

    Amount received by Star's Music:

    06/26/2013 PURCHASE CB STARS MUSIC.FR 06/23/13
    CARD NUMBER 861 -35.07 -230.04

    While waiting for you to resolve this matter as soon as possible, I am sending you, as you requested in your email received on August 16, 2013, a copy of the bank statement regarding this transaction.
    Best regards
    Mr. Pacca
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  8. Anonymous user
     
    Hello,

    I have taken note of your comment and thank you for it.

    I personally inform you that I have taken charge of your request and I commit to getting back to you as soon as the requested elements are transmitted.

    Have a nice day,

    Béa
    Banque Accord
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  9. Star's Music
     
    Dear customer,

    Concerned about ensuring your satisfaction with our online store Star's Music, we have taken note of your comment.

    Listening to you, our Customer Service has considered your cancellation request. However, a technical issue has incorrectly set the status of your payment on our ordering platform to pending, thus preventing the cancellation of payments.

    With our partner Banque Accord, we have processed your case together and confirm the cancellation and refund of your financing file dated August 20, 2013.

    Musically,

    Elodie @ Star's Music
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