Aliexpress address issue

Solved

Vanessa -
saswa - 9 Feb 2023 at 15:30

Hello everyone, I'm trying to order from AliExpress, but the problem is that as soon as I get to the address part, it tells me "only English please." But the problem is that I live in France, and it’s impossible to translate "Bouches-du-Rhône" into English. So I can't confirm my order and therefore can't pay. Has anyone else encountered this kind of problem, and if so, could you explain to me how you managed to place your order? Thank you in advance for taking the time to respond; I appreciate it!

4 answers

Answer 1 / 4

Best answer
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approved by Jean-François Pillou
contrariness Posted messages 17903 Registration date Status Member Last intervention 6 243

YOU WRITE YOUR ADDRESS WITHOUT ANY ACCENTED LETTERS LIKE IN ENGLISH. (WRITE IN CAPITAL LETTERS FOR EXAMPLE IF THERE CAN BE CONFUSIONS)

WHEN ENTERING, THEY DON'T HAVE TIME TO SEARCH FOR THE ACCENTED CHARACTERS THAT DO NOT EXIST ON ENGLISH KEYBOARDS... AND SURELY NOT ON CHINESE KEYBOARDS!
115
1. Vanessa
  
  Thank you very much, contrariness, for replying to me; your answer helps me a lot.
  
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2. misticri > Vanessa
  
  Thank you very much, I had the same problem with my FIRST NAME and last name.
  
  0
Answer 2 / 4
Dannie49 Posted messages 12 Status Member 15

Hello,

I finally found out how to do it, at least if you have created an account.
You need to edit your profile at this link
https://login.aliexpress.com/?flag=1&return_url=http%3A%2F%2Faccounts.aliexpress.com%2Fuser%2Forganization%2Fmanage_person_profile.htm%3FisEdit%3Dtrue

And there, you can finally enter your city and even change your username, which is assigned initially in the form "FR..." (at least, it was like that for me) :)
8
1. Dannie49 Posted messages 12 Status Member 15
  
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2. dali
  
  Thank you very much, I managed to get my address.
  
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Answer 3 / 4
HUbik

Hello,
I live in Grenoble (France). I always had the message "This product cannot be delivered to the selected country".
I followed your advice: I put the address in French, all in uppercase, with the city on the 2nd line of the address and I was able to place my order beforehand. I just received the confirmation.
Thank you +++ to everyone,
Hubert
3
Answer 4 / 4
John

Your address must be translated into English correctly. Whether or not there is an accent, it needs to be translated into English (I don't have an accent in my address, and it was only after translating the address that it was accepted).
0
1. saswa
  
  Hello, I just placed an order and I entered my address in English. Do you think I'll be able to receive my package?
  
  0

Aliexpress address issue

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