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Can Orange know which phone I'm using?

diamondxbullet Posted messages 4 Status Member -  
matrix4422 Posted messages 7293 Status Contributor -
Hello,
I would like to know if Orange can see that I no longer use the same mobile since a specific date?
Best regards,
Clémence

5 answers

  1.
    matrix4422 Posted messages 7293 Status Contributor 1 381
     
    Why are you asking the question? I don’t see the point of the answer actually (which is normally none).
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  2. diamondxbullet Posted messages 4 Status Member
     
    Out of simple curiosity! -_-
    Thanks anyway!
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  3. Dexterccm Posted messages 8498 Status Member 3 527
     
    Good evening

    Yes, Orange can know in real time which mobile you are using.
    By logging into the Orange customer space you will also see the name of the mobile you are currently using (as well as the image if it is in Orange's database).
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    1. diamondxbullet Posted messages 4 Status Member
       
      Thank you very much! :)
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    2. matrix4422 Posted messages 7293 Status Contributor 1 381
       
      When I was at Orange, the mobile on the account page, it was me who had entered it, and I had a lot of trouble changing it when I changed phones. But perhaps there have been changes; I’m talking about this from 3–4 years ago.
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    3. kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   5 157
       
      Hi

      You're right, what the Orange site says doesn't mean anything, we can put whatever we want there.
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  4. Mstr Posted messages 12018 Registration date   Status Security Contributor Last intervention   1 900
     
    On the Orange site they indicate the phone you bought.

    Not the one you use. If you borrow a friend's phone to test it or you buy a new one, it won't change on the Orange site :).

    In my opinion, yes, it's possible, but they don't bother checking that kind of thing.
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    1. Dexterccm Posted messages 8498 Status Member 3 527
       
      Orange shows me my phone that I had bought last year at SFR...
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    2. Mstr Posted messages 12018 Registration date   Status Security Contributor Last intervention   1 900
       
      Certainly because you provided them with that info somewhere.

      For me they display my old phone number while I have another one.

      Who knows ^^
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  6. CrazyShakerz Posted messages 375 Status Member 85
     
    Hello

    On the Orange site, they display the phone you use and not the phone you bought with your account. And this has been the case for several years: I had bought my friend’s iPhone (Orange couldn’t know anything about the transaction) and the Orange site did show that I owned an iPhone.

    However, it isn’t always accurate since once, when my phone was dead and I didn’t have one for 3 days, the site showed that I owned a Samsung Galaxy (which I never had!). Nevertheless, I have several personal examples that prove Orange does detect the phone we use (without giving them any information => it’s a detection program that handles this).

    EDIT: From what others have answered, it seems we aren’t all managed in the same way :) One must say that Orange is known for being very chaotic in its organization and account management may differ depending on the date the line was opened, etc...
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    1. Dexterccm Posted messages 8498 Status Member 3 527
       
      (I think that when Orange is not able to identify the phone used, it puts anything.)
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    2. matrix4422 Posted messages 7293 Status Contributor 1 381
       
      Or it depends on the phones. Some are compatible and others not. I’m going to send them a tweet to find out, you know ^^
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