Ping OK Internet KO

Question

Hello,

I just moved in and settled into a shared apartment. We transferred a Numericable line and I brought a D-Link DI-524 Wi-Fi router from home.
The issue is that the Internet won't work. After spending a lot of time on this, I reset both the modem AND the router to get it working.
Currently, when I ping www.google.fr, the response is good but I still don’t have internet access (neither on Mozilla nor on Internet Explorer)! I tried on my roommate's PC and it doesn't work either.
Does anyone have any idea where the problem might be?!

Thanks for your help!

Configuration: Windows 2000 Internet Explorer 6.0

munshine33 · Accepted Answer

Hello,

I also had a problem with internet connection loss while the ping was okay.
To fix the issue, open a command prompt (cmd) and type the command "netsh winsock reset". Then restart the PC.
Corrupted sockets (for example, due to an uninstallation) are repaired and everything is fine.

Rominet1389 · Answer

Blocking at the antivirus level, or the Windows firewall? -- If there’s a problem, there’s a solution; if there’s no solution, then there’s no problem.

lilice2000 · Answer

Thank you for taking care of my problem because I am about to blow a (numeric) cable :)   No, I don’t have a Windows firewall, I use Avast as an antivirus.

Rominet1389 · Answer

:-D, see if there is an option that could block you on Avast (I don't know much about Avast, but we'll try^^)
--
If there's a problem, there's a solution; if there's no solution, it's because there is no problem.

lilice2000 · Answer

I even disabled Avast to make sure it wasn't that, and it still doesn't work any better. I think it's more likely a problem with the D-Link DI-524 router, but I'm not quite sure what it is.

Rominet1389 · Answer

hum, if you're using the right cables and you think you've configured everything correctly... :-/ the weirdest thing is that you can ping... uh... this story is bothering me!
--
If there's a problem, there's a solution; if there's no solution, then there's no problem.

lilice2000 · Answer

Thank you, I will try it tonight and keep you updated.

Nordine du net · Answer

I encountered the issue and apparently it comes from the Winsock of Windows XP which is malfunctioning.
To resolve the problem you have:
- restore to a date prior to the malfunction.
- and for those who have disabled automatic restoration, you need to download "WinsockxpFix" from https://www.snapfiles.com/get/winsockxpfix.html, run the software, and follow the procedure.
:-) Good luck

J3R3M · Answer

Hello, I have a similar problem with a workstation in a corporate network!!!

I have around twenty workstations and everything works perfectly

except for this one that cannot access the internet despite the ping being fine

config: XP, connected via Ethernet cable, automatic and correct IP address!!!

I used winsockxpfix and the problem was solved until it returned 5 minutes later

I was able to browse the internet freely after restarting but as soon as I closed that internet window and reopened another one

I could no longer access the internet!!!!

Can you please help me, thank you in advance

cavric · Answer

I managed to get everything back in order with the command: netsh winsock reset followed by a reboot  thank you

nikolipo · Answer

Thank you for the tip, it works on Vista.

LocknessSuisse · Answer

Well, you have the Toolbar at this address:  If I could be of help, http://www.ourtoolbar.com/

Dreeeee · Answer

Good evening,
I actually have a problem that I think is similar to yours. The computer indicates that I am connected to the Internet, but I can't seem to surf using Mozilla or IE!
Where can we enter the keys you suggested?
Thank you very much in advance.

rastasouin · Answer

Thank you for the solutions provided. I was able to connect using winsockxpfix.exe. The problem in my case was due to viruses that infected the winsock file.

A big thank you for the solution!

fpesty · Answer

Bravo. That's right. My PC running Windows XP connected to the LIVEBOX Inventel (Windows automatic updates were downloading normally), but unable to access the Internet for a week >>> tried everything (uninstall/reinstall including Microsoft .NET Framework, Visual Studio...)

What solved everything = RUN/cmd/netsh winsock reset catalog Enter
and restart

Thanks to Ohm-WorK

Ping OK Internet KO

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