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Module bluetooth 704 arrêté système

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kasom Posted messages 31980 Registration date   Status Moderator Last intervention   -  
 cisse32 -
Hello,

First of all, I’m not sure if I'm on the right forum

When I turned on my laptop (HP Protect Smart) this morning, it displayed the message:

system has detected a wireless module installed in the system is not supported; system halted,

please remove system and restart, bluetooth module ID (704)

I haven’t added any hardware to this laptop at all, my daughter has only plugged in USB drives and her friend connected her phone (an iPhone 5) to the USB to charge it

Maybe that’s where it’s coming from??

If anyone has a solution to get me out of this

Thank you in advance

Configuration: Windows 7 Home Edition

4 answers

  1.
    kasom Posted messages 31980 Registration date   Status Moderator Last intervention   2
     
    Hello

    Actually, the Wi-Fi card is dead, a technician helped me today, he removed it.
    1
  2. kasom Posted messages 31980 Registration date   Status Moderator Last intervention   2
     
    a little bump ??
    0
  3. noctambule28 Posted messages 25275 Registration date   Status Member Last intervention   2 875
     
    Hi,
    So we’re duplicating at HP ;-))

    I lean towards something benign. There’s probably been activation of Bluetooth with the iPhone and a driver installed.

    Check this out, (it’s a translation but it corresponds) http://translate.google.fr/...

    Edit: on the other hand, there’s always a risk with USB keys but I believe you have a good antivirus.

    ____________________________________________
    Humor is the keystone of consciousness.
    0
    1. kasom Posted messages 31980 Registration date   Status Moderator Last intervention   2
       
      Hello

      Is there competition between this forum and HP's forum ;=)) ??
      *
      The problem is that no one seems to have any idea on how to get out of this

      Thanks for the response, but actually I can't do anything anymore, the computer turns on, it shows me this message, and stays completely stuck.. I'm using another computer right now.
      0
  4. noctambule28 Posted messages 25275 Registration date   Status Member Last intervention   2 875
     
    Hi

    Actually, I can't do anything anymore, the computer turns on, shows me this message, and gets completely stuck
    That's the kind of "detail" that's good to mention right from the start^^
    And under which OS, because we can no longer trust the config in your post.

    Try (hoping it's not a hardware issue):
    Boot in safe mode (tap F8 when starting the PC) and do a system restore to the day before yesterday.

    to be continued
    --
    ____________________________________________
    Humor is the keystone of consciousness.
    0
    1. kasom Posted messages 31980 Registration date   Status Moderator Last intervention   2
       
      RE

      Yes, obviously my question was very poorly phrased

      actually it doesn't even start under the BIOS, it gets stuck right away, so it's impossible to start in safe mode

      this morning I took it to a technician, he unlocked it, it works, he's keeping it to see where the problem came from, he's doing diagnostics

      I will make sure to provide a report and tidy it all up for you, it will be useful for others

      thank you Noc
      0
    2. cisse32
       
      Hi Kasom, I have the same problem, please help me because I've been trying for a long time.
      0