MacBook Air won’t turn on.

Solved/Closed
Lola -  
 Alex -
Hello,

this morning I tried to turn on my MacBook Air (bought a few months ago), but nothing happens, it won't start at all.

Yet the battery is well charged.

What can I do???

Thanks in advance
Configuration: Windows 7 / Internet Explorer 8.0

3 answers

  1. pierrephoto Posted messages 1534 Registration date   Status Member Last intervention   364
     
    Hello,

    Try the following steps in order until your computer powers on:

    Make sure the power adapter is connected to the computer and plugged into a working outlet.
    Make sure you are using the 45W Mag-Safe power adapter that came with your MacBook Air. If the power adapter stops charging the computer and the power adapter indicator light does not come on when you connect the power cable, try unplugging it and plugging it back in to position it correctly

    If the problem persists, restore the computer to default settings by pressing the Shift, Left Option (Alt) and Left Control keys while holding the power button for five seconds.

    Press the power button
    then release it and immediately hold down the Command, Option, P, and R keys until you hear the startup sound a second time. This action resets the PRAM memory (RAM parameters)

    To use Apple Hardware Test on your MacBook Air:
    1
    Disconnect all external peripherals from your computer, except the power adapter.
    2
    Restart your MacBook Air while holding the D key.
    3
    When the Apple Hardware Test main screen appears, select the language for
    your geographic area.
    4
    Press the Return key or click the Right Arrow button.
    5
    When the main Apple Hardware Test screen appears (about 45 seconds later),
    follow the on-screen instructions.
    6
    If a problem is detected, Apple Hardware Test displays an error code.
    Note the error code before proceeding with support steps. If Apple
    Hardware Test does not detect a hardware fault, the problem is likely software-related

    --
    Best regards.
    Pierre
    25
    1. chuckapple Posted messages 3810 Status Member 323
       
      If a problem is detected, Apple Hardware Test displays an error code.
      Note the error code before proceeding with the support steps. If Apple
      Hardware Test does not detect a hardware fault, it is likely that the problem
      is software-related: yes, but if it does not boot completely, it is nonetheless a hardware fault and not software ...
      0
    2. pseuo
       
      thank you, it worked very well, my Mac restarted
      0