Printing issue with epson stylus sx125

Solved
mcden -  
silent-hill Posted messages 1 Status Membre -
Hello,
Since I changed an ink cartridge, the ink light keeps turning on every time and I can no longer print!

Configuration: Windows 7 / Firefox 18.0

14 réponses

mcden
 
I removed and reinserted the ink cartridges, which have ink in them, and now I have 2 crosses on the yellow and magenta!!! I don't understand anything anymore!!!
6
mcden
 
Hello and thank you
yes I removed and reinserted the cartridge, the computer shows that my cartridge is full but the ink light turns on again every time I turn my printer back on ;;;
4
mcden
 
That would explain the red light; I pulled out all the cartridges that look like they're not full but not empty...
1
pimprenelle27 Posted messages 22182 Status Contributeur sécurité 2 503
 
Hello,

are you sure you have properly inserted the cartridge into its slot?

Did you press the button that restarts the printer after changing the cartridges?

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Pimprenelle27 is back Helper - Security Contributor
0
pimprenelle27 Posted messages 22182 Status Contributeur sécurité 2 503
 
Is there not another empty cartridge?

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Pimprenelle27 is back Helper - Security Contributor
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pimprenelle27 Posted messages 22182 Status Contributeur sécurité 2 503
 
Is the button on anyway?

It's quite a recent printer too, from what I've seen online

Pimprenelle27 is back Helper - Security Contributor
0
mcden
 
always alas!!!
0
pimprenelle27 Posted messages 22182 Status Contributeur sécurité 2 503
 
It's still kind of weird because I have about the same type of Epson printer for 6 years and I've never had this issue.

Is the printer still under warranty?

Also, check this Epson link and make sure you've followed all these steps:

https://support.epson-europe.com/onlineguides/fr/p50t50t59/html/ink_5.htm

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0
mcden
 
non
0
pimprenelle27 Posted messages 22182 Status Contributeur sécurité 2 503
 
Have you used Epson ink cartridges and not compatible ones?

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0
mcden
 
Yes, I have never changed the cartridges, only the black one is "compatible" and it is recognized!
0
pimprenelle27 Posted messages 22182 Status Contributeur sécurité 2 503
 
Try this but not sure it will work:

Resetting the ink counter:
Unplug the printer
Press the "Black," "Color," "Stop/Reset," and "Power" buttons.
Without releasing the buttons, plug the power cable back in.

Or this:

Turn off the printer
Remove the cartridges
Turn the printer back on
Reinsert the cartridges

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0
mcden
 
I give up!!! I have tried all these things and nothing changes!
Thank you for your help anyway.
A @
0
silent-hill Posted messages 1 Status Membre
 
Hi!
Having had the same problem, I suggest you this solution:
You start a print job for a document
In the notification area (at the bottom right near the clock), you'll see a printer icon
Right-click on it
Click on "Control Preferences"
In the notification selection, uncheck "Low Ink Level"
Then at the bottom of the window, uncheck "Low Ink Level Reminder"

I hope this works for you.
0