View original (French)

Scanning impossible

Solved
P.38 Posted messages 390 Status Member -  
 bzhvl -
Hello forum friends!

Windows SEVEN.32 HP Deskjet 3070 B611 series printer

I can no longer scan with the printer above. When I try to do it, the printer's small screen tells me: "Lost activation. Check the connection by clicking on "Manage scanning to computer" and scan again. I have tried unsuccessfully. Then this other message: "Computer not found. Make sure that the HP software is installed on the PC. Scanning to the computer is enabled. You can perform a scan from the printer. And then nothing at all, I go back to square one. Thank you for reading, for your patience. Looking forward to hearing from you!

<config>i
--

7 answers

Answer 1 / 7
P.38 Posted messages 390 Status Member 121
 
Thank you to all the speakers. I'm still at the same point. I have a forgetfulness to be forgiven. This printer works perfectly for copying and printing. Only the scanning won’t cooperate. Thank you to the entire forum and to Edawards. Have a good evening!

--
15
Edawards Posted messages 16906 Registration date   Status Member Last intervention   1 979
 
Hello,
Try going through the "twain": launch "paint" (in accessories) => file => from scanner. Or any equivalent of any image management software.
0
bzhvl
 
A big thank you from me as well.
0
Answer 2 / 7
P.38 Posted messages 390 Status Member 121
 
I've done everything as advised, and the printer says "Computer not found"
Thank you for your interest!

--
9
Edawards Posted messages 16906 Registration date   Status Member Last intervention   1 979
 
Read this:


http://freebox-forum.net/forum/internet-par-la-freebox-f75/imprimante-serveur-fbx-revolution-probleme-t7160112.html
0
Answer 3 / 7
P.38 Posted messages 390 Status Member 121
 
Good evening!

What do you mean by "in default"?

Thank you for your intervention.

--
6
Answer 4 / 7
Edawards Posted messages 16906 Registration date   Status Member Last intervention   1 979
 
Hello,
Check if the printer is malfunctioning.

--
Life is not a river but just a crossing.*
5
Answer 5 / 7
P.38 Posted messages 390 Status Member 121
 
A big, big thank you! Have a good evening!

Best regards,

--
5
Answer 6 / 7
P.38 Posted messages 390 Status Member 121
 
Problem solved. Thank you so much !!!!! Have a good evening.

--
1
Edawards Posted messages 16906 Registration date   Status Member Last intervention   1 979
 
Hello,
Wishing you all the best.
0
Answer 7 / 7
P.38 Posted messages 390 Status Member 121
 
Got it, I just found it. YES, the printer is checked in green (by default)

--
-1
Edawards Posted messages 16906 Registration date   Status Member Last intervention   1 979
 
See this by default:

https://support.microsoft.com/en-us/windows?ui=en-US&rs=en-001&ad=US


Then, you need to unplug all the wires from it, making sure to turn everything off first.
Replug and turn on the PC, then try the procedure again.
0