video playback issue canalplus.fr Solved

Question

Hello, for some time now I haven't been able to watch videos on the Canal+ website as well as live TV. I'm not talking about the Canal+ on-demand player but the player on the site. I've tried with Mozilla and Internet Explorer but it doesn't work. I've updated Adobe Flash Player but it doesn't change anything. When I start the video, it loads indefinitely.

Configuration: Windows 7 / Firefox 17.0

maxx · Accepted Answer

Did you find a solution? Same problem for me!

MWL · Answer

I uninstalled Adblock Plus, disabled the Kaspersky ad blocker, and it still doesn't work. I can't see the ad before the video; it must be blocked by something. And it doesn't work with Chrome either.

MWL · Answer

Has anyone ever had this problem or have any thoughts on it?

MWL · Answer

I'm bumping this topic because I still haven't found a solution. I want to clarify that the ad is not displaying and the player keeps loading indefinitely.
If someone could help me, that would be great! Thank you in advance.

MWL · Answer

New feature: When always trying again with adblock plus disabled and Kaspersky's anti-banner off, the player displays "Forbidden domain name".

MWL · Answer

Problem solved: it was coming from Kaspersky which was probably limiting HTTP traffic. For those interested, I resolved the issue by going to Configuration/Protection/Internet Antivirus/Configuration/Checking "Do not scan HTTP traffic from trusted URLs", then going to Selection and adding "canalplus.fr", OK and that's it!

sohini · Answer

Same issue. I’m viewing on Safari and I’ve updated everything. I’ve disabled adblock for this site... is it possible to do any other manipulations?

Sarkozizi · Answer

I also have the same problem. I only have a gray box where the reader should be, and nothing happens.

kas · Answer

same problem, it works on one of my Macs but not on the other, I use Firefox as my browser

jpc8684 · Answer

Same problem.
On 3 different PCs with Windows 8 64 bits, Windows 7 64 and 32 bits.
The same with Chrome, Explorer, and Firefox.
My Flash plugins are up to date. I deleted and reinstalled them... same thing.
I disabled other plugins (VLC, Quicktime,...)... same thing.
Changed my DNS... same thing.

Thanks to those who are looking into this.

Till · Answer

Same problem! And it’s been going on for about a week. Please give updates as soon as you have any!

Jeje · Answer

Hello,  For me it only works on Firefox (not on Safari and Chrome).  Best regards

jpc8684 · Answer

For me, by magic, everything works normally again.

Without any other intervention... except for this voodoo doll resembling Antoine De Caunes, fresh chicken blood, and a few needles... but well... I'm not so sure...

I hope it's the same for you.

Buddy · Answer

Hello!!

I'm also in the same situation as you!!! I can't access the Live TV of Canal+ anymore!
And just like for jpc8684, it magically started working again on October 8th, but by the 9th, it was already not working anymore! Whether on IE11, Firefox, or Chrome, it doesn't work!
It only works on a virtual machine running Windows 8 with Chrome only....
Strange, huh!!! I tried uninstalling Silverlight, Java, Flash, and reinstalling everything, but nothing works! Even resetting IE settings... Same deal!!!

Have you found a solution???

Buddy · Answer

Today, it's working again... let's see what happens next!

Marcel · Answer

It hasn't been working since yesterday either, just a square with no player...

Nikriks · Answer

Hi, it's been the same for me for a week, try with Chrome, Safari, and Firefox, Flash player updated, cleared all cookies, cookie permissions for canalplus.fr. Still nothing for now. It's frustrating!

mululu · Answer

Has anyone found a solution??

1205 · Answer

same for 2 weeks

boris · Answer

Same problem, but it's been several years that I haven't found a solution to this issue, and I regularly update Adobe. Recently, I've been experiencing the same problem on Facebook as well.

Video playback issue canalplus.fr

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