Ecran bleu igdkmd64.sys sur portable AsusRésolu/Fermé

Question

Bonjour,  
je prose ici la photo de l'écran bleu de mon Asus me met au bout d'un moment (surtout à ma fac, souvent devant des jeux en ligne et aussi quand je fait aller la musique sur mon ordinateur) et j'aimerais savoir ce que je doit faire pour ne plus avoir ce problème d'écran bleu? d'avance merci ^^ 
https://nsm08.casimages.com/img/2012/12/11/1212110139303374010652159.jpg 

ma configuration est: 
- Windows 7 édition familiale prémium service pack 1 
- Nvidia geforce 610M 2GB 
- intel inside core i7-2670Qm CPU@2.20GHz 
si vous voulez plus d'information demandez moiBonjour, 



Configuration: Windows 7 / Firefox 17.0

Destrio5 · Answer

Bonjour,

Quel est le modèle exact de ton PC Asus ?

lordindy · Answer

c'est un Asus X53SD-SX720V

Destrio5 · Answer

Installe ce pilote :
http://dlcdnet.asus.com/pub/ASUS/nb/Drivers/VGA/Intel/VGA_Intel_HD_Graphics_Win7_64_Z815102462.zip

lordindy · Answer

cela correspond à quoi?

Destrio5 · Answer

Au chipset graphique Intel.

lordindy · Answer

je suis toujours en train de le télécharger et donc en fonction de l'erreur affiché par l'écran bleu vous avez pu en déduire ça? comment? vous savez à quoi correspond cette erreur?

lordindy · Answer

Alors après installation et mise a jour par windows update du logiciel que vous m'avez envoyer il y a eu  un autre écran bleu que je n'ai pas pu prendre en photo mais j'ai pu copier l'erreur:

Signature du problème :
  Nom d'événement de problème:	BlueScreen
  Version du système:	6.1.7601.2.1.0.768.3
  Identificateur de paramètres régionaux:	1036

Informations supplémentaires sur le problème :
  BCCode:	1e
  BCP1:	0000000000000000
  BCP2:	0000000000000000
  BCP3:	0000000000000000
  BCP4:	0000000000000000
  OS Version:	6_1_7601
  Service Pack:	1_0
  Product:	768_1

Fichiers aidant à décrire le problème :
  C:\Windows\Minidump\121212-30388-01.dmp
  C:\Users\xxxxx\AppData\Local\Temp\WER-101962-0.sysdata.xml

Lire notre déclaration de confidentialité en ligne :
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x040c

Si la déclaration de confidentialité en ligne n'est pas disponible, lisez la version hors connexion :
  C:\Windows\system32\fr-FR\erofflps.txt

Destrio5 · Answer

Je pense que l'on aura plus d'infos avec WhoCrashed : 
https://www.resplendence.com/downloads

lordindy · Answer

voici ce que j'ai eu de who crashed

On Wed 12/12/2012 17:38:30 GMT your computer crashed
crash dump file: C:\Windows\Minidump\121212-30388-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7EF90) 
Bugcheck code: 0x1E (0x0, 0x0, 0x0, 0x0)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32
toskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 



On Wed 12/12/2012 17:38:30 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheck+0x0) 
Bugcheck code: 0x1E (0x0, 0x0, 0x0, 0x0)
Error: KMODE_EXCEPTION_NOT_HANDLED
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

Destrio5 · Answer

Dans le gestionnaire de périphériques, onglet "Cartes graphiques", clique droit sur ton chipset graphique Intel et choisis "Propriétés".

Puis va dans l'onglet "Pilote" et dis-moi la date et la version du pilote.

lordindy · Answer

date: 26/09/2012
version: 9.17.10.2867

lordindy · Answer

maintenant j'ai eu  ça et toujours a ma fac:  

Signature du problème :  
  Nom d'événement de problème: BlueScreen  
  Version du système: 6.1.7601.2.1.0.768.3  
  Identificateur de paramètres régionaux: 1036  

Informations supplémentaires sur le problème :  
  BCCode: 1e  
  BCP1: 0000000000000000  
  BCP2: 0000000000000000  
  BCP3: 0000000000000000  
  BCP4: 0000000000000000  
  OS Version: 6_1_7601  
  Service Pack: 1_0  
  Product: 768_1  

Fichiers aidant à décrire le problème :  
  C:\Windows\Minidump\121712-26582-01.dmp  
  C:\Users\xxxxx\AppData\Local\Temp\WER-75442-0.sysdata.xml  


Si la déclaration de confidentialité en ligne n'est pas disponible, lisez la version hors connexion :  
  C:\Windows\system32\fr-FR\erofflps.txt  

et avec whocrashed j'ai eu  

On Mon 17/12/2012 10:14:27 GMT your computer crashed  
crash dump file: C:\Windows\Minidump\121712-26582-01.dmp  
This was probably caused by the following module: ntoskrnl.exe (nt+0x7EF90)   
Bugcheck code: 0x1E (0x0, 0x0, 0x0, 0x0)  
Error: KMODE_EXCEPTION_NOT_HANDLED  
file path: C:\Windows\system32
toskrnl.exe  
product: Microsoft® Windows® Operating System  
company: Microsoft Corporation  
description: NT Kernel & System  
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.  
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.   
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.   



On Mon 17/12/2012 10:14:27 GMT your computer crashed  
crash dump file: C:\Windows\memory.dmp  
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheck+0x0)   
Bugcheck code: 0x1E (0x0, 0x0, 0x0, 0x0)  
Error: KMODE_EXCEPTION_NOT_HANDLED  
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.  
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.   
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

lordindy · Answer

et ceci vient de s'ajouter :
On Mon 17/12/2012 12:02:16 GMT your computer crashed
crash dump file: C:\Windows\Minidump\121712-23150-01.dmp
This was probably caused by the following module: dxgmms1.sys (dxgmms1+0xC08F) 
Bugcheck code: 0x7F (0x8, 0x80050031, 0x406F8, 0xFFFFF8800B10708F)
Error: UNEXPECTED_KERNEL_MODE_TRAP
file path: C:\Windows\system32\drivers\dxgmms1.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics MMS
Bug check description: This bug check indicates that the Intel CPU generated a trap and the kernel failed to catch this trap.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. 



On Mon 17/12/2012 12:02:16 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: igdkmd64.sys (igdkmd64!hybDriverEntry+0x106888) 
Bugcheck code: 0x7F (0x8, 0x80050031, 0x406F8, 0xFFFFF8800B10708F)
Error: UNEXPECTED_KERNEL_MODE_TRAP
file path: C:\Windows\system32\drivers\igdkmd64.sys
product: Intel Graphics Accelerator Drivers for Windows 8(R)
company: Intel Corporation
description: Intel Graphics Kernel Mode Driver
Bug check description: This bug check indicates that the Intel CPU generated a trap and the kernel failed to catch this trap.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: igdkmd64.sys (Intel Graphics Kernel Mode Driver, Intel Corporation). 
Google query: Intel Corporation UNEXPECTED_KERNEL_MODE_TRAP

Ecran bleu igdkmd64.sys sur portable Asus

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