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RICOH Gestetner DSM415PF Printer Issue

nico 31340 -  
baladur13 Posted messages 47319 Registration date   Status Moderator Last intervention   -
Hello,
I was given a RICOH Gestetner DSM415PF printer, I connected it to my laptop and it seems to have been recognized, but when I tried to print a PDF document, multiple copies came out, and the printed pages looked like the source code of a web page. So, I turned off the printer, then turned it back on, and in the meantime, some paper got jammed in it, which I removed. Since then, I have a red icon on the printer's control panel that looks like a U with horizontal lines inside, which made me think of a paper tray. I opened all the paper jam access points on the printer to clear the error, but after all these manipulations, the printer still doesn’t work in scanning, copying, or printing mode.
Could someone help me fix this error?
Thank you in advance.

Configuration: Windows 7 / Internet Explorer 9.0

4 answers

  1.
    baladur13 Posted messages 47319 Registration date   Status Moderator Last intervention   14 386
     
    Good evening
    Maybe you need to install the drivers suitable for your operating system Win7 32 or 64 bits...
    See here https://www.ricoh-europe.com/support/index.html

    P.S. the drivers are installed with the printer/PC cable not connected.. plug it in (printer on) when the procedure asks for it 

     It's very hard to catch a black cat in a dark room. Especially when it's not there...!
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  2. nico 31340 Posted messages 1 Status Member
     
    Good evening, I connected the printer to a USB port
    I couldn't find the driver that corresponds to this printer, so I let Windows 7 handle it and apparently it went well at first, but when I started printing, it printed out a large number of sheets
    From the list you sent me, which one should I take? Note that I have Windows 7 Home Premium Edition in 32 bits.
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  3. baladur13 Posted messages 47319 Registration date   Status Moderator Last intervention   14 386
     
    For Win 7 32bit
    PCL 6 Driver Ver.3.1.0.0 06/05/2008 1,726 KB
    here is the direct link http://support.ricoh.com/bb/pub_e/dr_ut_e/0001153/0001153003/V3100/n29693en.exe

    Sorry, these are the English drivers, it would be better to use
    PCL 6 Driver Ver.3.1.0.0 06/05/2008 2,146 KB
    http://support.ricoh.com/bb/pub_e/dr_ut_e/0001152/0001152893/V3100/n29681fr.exe 
     It's very hard to catch a black cat in a dark room. Especially when it's not there...!
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