Strong Decoder Issue Solved

Question

Since August 6, 2012, I haven't been receiving certain channels like 2 or 7 in HD (and others as well). I have a Strong 7415 decoder and I'm using a Canal+/Canalsat card. A TV dealer told me it was a Viaccess issue, which would be resolved in 48 hours, but it's been over a month! The problem is that I absolutely don't remember where I bought this decoder and I've lost the warranty with the receipt!
Does anyone have the same issue and can they help me?

iriclaude31 · Accepted Answer

Thank you for the advice. I forgot to mention that the TNT channels in question work with the card provided by Strong. So, I'm hesitant to go ahead with resetting the device: is it really the problem?

cricri 87 · Answer

Hello

The 7000 Strong series is known for having issues: software problems in accounting for channel countermeasures to fight against pirated cards.
Other brands, those of quality, do not have this problem.
Try factory resetting the decoder.
Be careful, on September 18th there will be a complete overhaul of the CanalSat channels (numbers, frequencies), remember to rescan if this does not happen automatically.

Before resetting the decoder:
Turn it off, unplug the power and antenna
Remove the card
Lightly rub the chip on a cloth
Plug the power back in only
Reinsert the card the right way in all the way
Turn it back on
Wait for a message such as 'no signal'
Then plug in the antenna and proceed to the factory reset.

iriclaude31 · Answer

Thank you. I think I'll just use the card provided by Strong if I really want to see the channels that don't work with my Canal+ card and thus avoid the risk of a complete bug, at least for now.
If I understood correctly, everything could change on the 18th.
As for contacting Strong, it has proven impossible on the site: I'm going in circles, going from the English version ("submit") to the French version ("envoyer") when I try to send their contact form... It’s a great help!
Thanks for the info, it's somewhat reassuring to know that my problem isn't an isolated case.

iriclaude31 · Answer

I tried all the suggested manipulations without success. At the same time, it's not catastrophic since I can watch the affected channels without HD, or with the Strong card.
The document that Strong is working on doesn't seem to relate to the same problem, since the message displayed is not "optional channel" but "the decoder configuration is not compliant, please contact your dealer for more information." I hope they will also look into this issue. (Still impossible to send their contact form)
Thank you for all this information.

photo · Answer

TNT card blocked because it was put in another demo and Strong completely blocked

useless to send the Strong SRT 7415 decoder back to customer service after 2 days of research and complete blockage here is the solution even with firmware 1.7
put in the card and REMOVE the antenna and turn on the decoder
it will ask you to press menu then do factory reset in installation and turn off the demo after everything has been executed according to the request windows
REINSERT ANTENNA
then turn on the demo again and follow the instructions and after a new quick scan or reboot everything will be fine.

this demo does not work freely without a card whereas the CGV does
as soon as the card is okay at startup we can put back the other satellites and diseq
and above all do not put this card back in another demo
whereas my Canal + card works on all my demos this is not the case with TNT cards which must remain in their respective demos otherwise reset is mandatory for them to work again

A TIP if some channels are missing after scanning just go to /installation channel search / network search on and it will add the missing new transponders and on off it will only scan the number of transponders on the list
and that's how on 3 demos CGV HD Sagem HD and Strong HD all bugs get fixed without customer service, just do some research
after 2 days I also thought my Strong was dead and I persevered for a result 100/100 satisfactory

youg's · Answer

Hello,
mine is still on version 1.7, impossible to upgrade to 1.8. Moreover, I find the interface really ugly. Most of the movie titles aren’t even fully displayed on the screen... I can't wait for a good HD Cam from Canalsat for CI+ to get rid of these boxes...

mickeymur · Answer

I can't receive the 6 new free channels from TNT!
The customer service contacted via email is TOTALLY incompetent and cannot solve my problem outside of their workshops.
During this repair, what am I supposed to do???
Where I am, TNT doesn't come in, I'm in the mid-mountains.
If anyone has found a solution, congratulations, I'm all ears.

Strong Decoder Issue

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