Impossible de se connecter à une session

katouille Messages postés 21 Statut Membre -  
Destrio5 Messages postés 99820 Date d'inscription   Statut Modérateur Dernière intervention   -
Bonjour,

mon frere n'arrive plus à acceder a sa session, elle s'ouvre et se referme directement. En mode sans echec, il y a accès . Je pense que c'est un probleme de registre, j'ai fait malwarebytes mais j'ai besoin d'aide. Merci!!

Malwarebytes Anti-Malware (Trial) 1.62.0.1300
www.malwarebytes.org

Database version: v2012.08.04.07

Windows Vista Service Pack 2 x86 NTFS (Safe Mode)
Internet Explorer 8.0.6001.18943
françois :: PC-DE-FRANÇOIS [administrator]

Protection: Disabled

05/08/2012 00:23:43
mbam-log-2012-08-05 (00-23-43).txt

Scan type: Full scan (C:\|D:\|F:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 356794
Time elapsed: 51 minute(s), 42 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 91
HKCR\AppID\{0D82ACD6-A652-4496-A298-2BDE705F4227} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKCR\AppID\{7025E484-D4B0-441a-9F0B-69063BD679CE} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKCR\AppID\{8258B35C-05B8-4c0e-9525-9BCCC70F8F2D} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKCR\AppID\{A89256AD-EC17-4a83-BEF5-4B8BC4F39306} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKCR\CLSID\{09325003-167C-483d-A4BA-8B3122ABB432} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\TypeLib\{F1A1892C-2A6C-4817-98B4-FF81443CBA20} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\Interface\{E25DA6D6-C365-46CF-ABAF-DC5893135D7A} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShopperReports.HbGuru.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShopperReports.HbGuru (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\CLSID\{100EB1FD-D03E-47fd-81F3-EE91287F9465} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\TypeLib\{E343EDFC-1E6C-4cb5-AA29-E9C922641C80} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\Interface\{D8560AC2-21B5-4C1A-BDD4-BD12BC83B082} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShopperReports.RprtCtrl.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShopperReports.RprtCtrl (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\CLSID\{20EA9658-6BC3-4599-A87D-6371FE9295FC} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShopperReports.HbAx.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShopperReports.HbAx (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\CLSID\{2721A8E5-BFDB-4562-9912-9E0531CA616C} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\TypeLib\{5FE0CEAE-CB69-40AF-A323-40F94257DACB} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\Interface\{65A16874-2ED0-460E-A547-5FE2EC3A13A7} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShopperReports.MozillaPSExecuter.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShopperReports.MozillaPSExecuter (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\CLSID\{396CFC12-932D-496b-A0A8-5D7201E105E1} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\TypeLib\{573F4ABB-A1A2-44ED-9BA9-A8DAD40AAC46} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\Interface\{71E02280-5212-45C3-B174-4D5A35DA254F} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShopperReports.MozillaNvgtnTrpr.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShopperReports.MozillaNvgtnTrpr (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\CLSID\{60DA826C-B1C6-4358-BDEC-4837CED45470} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShopperReports.KOPFF.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShopperReports.KOPFF (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\CLSID\{6DD76B7B-6423-4df0-9A07-84A6CAD973A0} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShopperReports.Dwnldr.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShopperReports.Dwnldr (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\CLSID\{74C22317-5B90-471f-9AD2-FEC049870A16} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShopperReports.Scopes.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShopperReports.Scopes (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\CLSID\{7F6CFB6A-9227-4bb8-B941-F2B067E76F51} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShopperReports.TriggerImmidiateOrRandomTS.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShopperReports.TriggerImmidiateOrRandomTS (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\CLSID\{A16AD1E9-F69A-45af-9462-B1C286708842} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShopperReports.IEButtonA.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShopperReports.IEButtonA (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\CLSID\{A7CDDCDC-BEEB-4685-A062-978F5E07CEEE} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShopperReports.HbInfoBand.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShopperReports.HbInfoBand (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\CLSID\{AB0EE208-DF60-4fa7-A617-C4269760033E} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShopperReports.Reporter.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShopperReports.Reporter (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\CLSID\{C1089F63-7AFC-4538-B0EB-BEA0F4225A57} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShopperReports.Stock.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShopperReports.Stock (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\CLSID\{C9CCBB35-D123-4a31-AFFC-9B2933132116} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShopperReports.IEButton.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShopperReports.IEButton (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\CLSID\{CC7BD6F1-565C-47ce-A5BB-9C935E77B59D} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\TypeLib\{02AED140-2B62-4B49-8B3B-179020CC39B9} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\Interface\{17BF1E05-C0E8-413C-BD1F-A481EEA3B8E9} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShopperReports.CntntDic.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShopperReports.CntntDic (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\CLSID\{CFC16189-8A92-4a29-A940-60248385F426} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShopperReports.CntntDisp.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShopperReports.CntntDisp (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\CLSID\{DEE758B4-C3FB-4a5b-9939-848B9C77A2FB} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\CLSID\{E12AEAB6-7D12-4c07-8E36-5892EFB4DAFB} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShopperReports.TriggerImmidiate.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShopperReports.TriggerImmidiate (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\CLSID\{E2F2C137-A782-4fb5-81AF-086156F5EB0A} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShopperReports.AsyncReporter.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShopperReports.AsyncReporter (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\CLSID\{F1D06C9F-51F0-4476-BEDE-5DDF91BE304E} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShopperReports.ReportData.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShopperReports.ReportData (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\CLSID\{F3A32DF2-7413-4fb1-B575-1AC920A17B76} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShopperReports.TriggerOnceInDay.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\ShopperReports.TriggerOnceInDay (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\Typelib\{ACC62306-9A63-4864-BD2F-C8825D2D7EA6} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKCR\Interface\{21BA420E-161C-413A-B21E-4E42AE1F4226} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKCR\Typelib\{CDCA70D8-C6A6-49EE-9BED-7429D6C477A2} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\Interface\{8AD9AD05-36BE-4E40-BA62-5422EB0D02FB} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKCR\Typelib\{D136987F-E1C4-4CCC-A220-893DF03EC5DF} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A078F691-9C07-4AF2-BF43-35E79EECF8B7} (Adware.Softomate) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{89F88394-3828-4d03-A0CF-8203604C3DA6} (Adware.Hotbar) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{D4233F04-1789-483c-A137-731E8F113DD5} (Adware.Hotbar) -> Quarantined and deleted successfully.
HKCR\AppID\BRNstIE.DLL (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKCR\AppID\CmndFF.DLL (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKCR\AppID\mozillaps.dll (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKCR\AppID\Pltfrm.DLL (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\QuestBrowse (Adware.QuestBrowse) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\ShopperReports3 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\QuestBrowse (Adware.QuestBrowse) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ShopperReportsSA (Adware.ShopperReports) -> Quarantined and deleted successfully.

Registry Values Detected: 3
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform|ShopperReports 3.0.517.0 (Adware.HotBar) -> Data: -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform|SRS_IT_E8790474B1765C5736AB93 (Malware.Trace) -> Data: -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Mozilla\Firefox\extensions|ShopperReports@ShopperReports.com (ShopperReports) -> Data: C:\Program Files\ShopperReports3\bin\3.0.517.0\firefox\firefoxtoolbar\extensions -> Quarantined and deleted successfully.

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 13
C:\Users\françois\AppData\Roaming\ShopperReports3 (Adware.ShopperReports) -> Quarantined and deleted successfully.
C:\Program Files\ShopperReports3 (Adware.ShopperReports) -> Quarantined and deleted successfully.
C:\Program Files\ShopperReports3\bin (Adware.ShopperReports) -> Quarantined and deleted successfully.
C:\Program Files\ShopperReports3\bin\3.0.517.0 (Adware.ShopperReports) -> Quarantined and deleted successfully.
C:\Program Files\ShopperReports3\bin\3.0.517.0\firefox (Adware.ShopperReports) -> Quarantined and deleted successfully.
C:\Program Files\ShopperReports3\bin\3.0.517.0\firefox\firefoxtoolbar (Adware.ShopperReports) -> Quarantined and deleted successfully.
C:\Program Files\ShopperReports3\bin\3.0.517.0\firefox\firefoxtoolbar\extensions (Adware.ShopperReports) -> Quarantined and deleted successfully.
C:\Program Files\ShopperReports3\bin\3.0.517.0\firefox\firefoxtoolbar\extensions\chrome (Adware.ShopperReports) -> Quarantined and deleted successfully.
C:\Program Files\ShopperReports3\bin\3.0.517.0\firefox\firefoxtoolbar\extensions\components (Adware.ShopperReports) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ShopperReports (Adware.ShopperReports) -> Quarantined and deleted successfully.
C:\ProgramData\QuestBrowse (Adware.QuestBrowse) -> Quarantined and deleted successfully.
C:\Program Files\QuestBrowse (Adware.QuestBrowse) -> Quarantined and deleted successfully.
C:\ProgramData\QuestBrwSearch (Adware.QuestBrowse) -> Quarantined and deleted successfully.

Files Detected: 15
C:\Program Files\ShopperReports3\bin\3.0.517.0\mozillaps.dll (Adware.ShopperReports) -> Quarantined and deleted successfully.
C:\Program Files\ShopperReports3\bin\3.0.517.0\CmndFF.dll (Adware.ShopperReports) -> Quarantined and deleted successfully.
C:\Program Files\ShopperReports3\bin\3.0.517.0\CntntCntr.dll (Adware.ShopperReports) -> Quarantined and deleted successfully.
C:\Program Files\ShopperReports3\bin\3.0.517.0\BRNstIE.dll (Adware.ShopperReports) -> Quarantined and deleted successfully.
C:\Program Files\ShopperReports3\bin\3.0.517.0\firefox\firefoxtoolbar\extensions\components\BRNstFF.dll (Adware.ShopperReports) -> Quarantined and deleted successfully.
C:\Program Files\ShopperReports3\bin\3.0.517.0\LaunchHelp.dll (Adware.ShopperReports) -> Quarantined and deleted successfully.
C:\Program Files\ShopperReports3\bin\3.0.517.0\link.ico (Adware.ShopperReports) -> Quarantined and deleted successfully.
C:\Program Files\ShopperReports3\bin\3.0.517.0\firefox\firefoxtoolbar\extensions\chrome.manifest (Adware.ShopperReports) -> Quarantined and deleted successfully.
C:\Program Files\ShopperReports3\bin\3.0.517.0\firefox\firefoxtoolbar\extensions\install.rdf (Adware.ShopperReports) -> Quarantined and deleted successfully.
C:\Program Files\ShopperReports3\bin\3.0.517.0\firefox\firefoxtoolbar\extensions\chrome\firefoxtoolbar.jar (Adware.ShopperReports) -> Quarantined and deleted successfully.
C:\Program Files\ShopperReports3\bin\3.0.517.0\firefox\firefoxtoolbar\extensions\components\BRNstFF.xpt (Adware.ShopperReports) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ShopperReports\About Us.lnk (Adware.ShopperReports) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ShopperReports\Customer Support.lnk (Adware.ShopperReports) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ShopperReports\ShopperReports Uninstall Instructions.lnk (Adware.ShopperReports) -> Quarantined and deleted successfully.
C:\Program Files\QuestBrowse\uninstall.exe (Adware.QuestBrowse) -> Quarantined and deleted successfully.

33 réponses

katouille Messages postés 21 Statut Membre
 
que dois-je faire?
0
Destrio5 Messages postés 99820 Date d'inscription   Statut Modérateur Dernière intervention   10 305
 
Désinstalle Avast et essaie de démarrer en mode normal.

Si ça ne fonctionne toujours pas, utilise ComboFix et poste le rapport :
https://www.bleepingcomputer.com/combofix/fr/comment-utiliser-combofix
0
katouille Messages postés 21 Statut Membre
 
j'ai désinstallé avast mais ca ne marche toujours pas :( j'essaie combofix.
0
katouille Messages postés 21 Statut Membre
 
combofix refuse de s'installer!
0

Vous n’avez pas trouvé la réponse que vous recherchez ?

Posez votre question
Destrio5 Messages postés 99820 Date d'inscription   Statut Modérateur Dernière intervention   10 305
 
Clique droit sur ComboFix et choisis "Exécuter en tant qu'administrateur".

Sinon, essaie de le renommer en katouille.
0
katouille Messages postés 21 Statut Membre
 
le problème c'est qu'etant en mode sans echec il refuse de s'enregistrer sur le pc.
0
Destrio5 Messages postés 99820 Date d'inscription   Statut Modérateur Dernière intervention   10 305
 
Tu as essayé avec tes deux navigateurs (Internet Explorer, Google Chrome) ?
0
katouille Messages postés 21 Statut Membre
 
non juste avec google. Je vais essayer avec IE
0
katouille Messages postés 21 Statut Membre
 
j'ai réussi à l'installer, l'ai démarrer mais refuse de se lancer car pas en administrateur pourtant j'ai fait executer en tant qu'administrateur...
0
Destrio5 Messages postés 99820 Date d'inscription   Statut Modérateur Dernière intervention   10 305
 
As-tu un message d'erreur ? Si oui, lequel ?

L'as-tu renommé ?
0
katouille Messages postés 21 Statut Membre
 
oui (je traduis en gros car c'est en anglais qu'il apparait)acces refuse, le logiciel doit être lancé par l'administrateur afin d'avoir accès aux options.
Il essaie alors de faire une restauration mais là aussi accès refusé
0
katouille Messages postés 21 Statut Membre
 
n'y a t il pas autre chose que je puisse faire?
0
Destrio5 Messages postés 99820 Date d'inscription   Statut Modérateur Dernière intervention   10 305
 
En dernier recours, sauvegarde les documents que tu veux garder sur un disque dur externe par exemple et réinstalle proprement le système :
https://www.commentcamarche.net/faq/8775-restaurer-un-ordinateur-acer-a-son-etat-d-usine
0