MEMUP external hard drive: no longer detected

Solved
rama78 Posted messages 63 Status Membre -  
eriiic Posted messages 24581 Registration date   Status Contributeur Last intervention   -
Hello,

My MEMUP external hard drive is no longer detected by my computer, but it is recognized by other computers?

What should I do? I haven’t changed any settings or anything… I don’t understand why it’s not being detected anymore. Some people say to update it, but I don’t know how to do that. I tried it in the Device Manager, but without success.

Thank you for your help!

1 réponse

eriiic Posted messages 24581 Registration date   Status Contributeur Last intervention   7 281
 
Hello,

If it works correctly on other micros, then you should look more towards your USB ports.
Go to the control panel 'system / device manager / USB bus controller' and delete everything inside (right-click).
Then reboot, Windows will detect your USB ports and reinstall them.
You just need to plug in your hard drive and test.

Eric
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