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Cdiscount, order confirmed?

boysteck -  
Hello,

I am new to the site (Cdiscount) and I wanted to take advantage of the welcome offer, which is a 20% discount on the total price.
I just ordered a discounted television. I followed all the necessary steps up to the payment moment when I chose the "Cdiscount card" option.

They naturally asked me for my credit card information, followed by a form (a contract) to obtain the 20% discount.

Everything seems to be completed, except that neither in my emails (the address is correct since I received other emails from Cdiscount) nor in the "My Account" section does the mention "order validated" appear.. and when I want to track my orders, my television doesn't appear anywhere either..

My question is whether someone could confirm if I have indeed validated my order or if I have only validated my Cdiscount card despite having provided my banking information.

Hoping I have been clear enough...

Sincerely

Configuration: Windows 7 / Internet Explorer 9.0

3 answers

  1.  Hunter36
    Cdiscount is a problematic site; for most people who come to order their products, they never see their ordered items for 3-4 weeks... Not to mention the fact that I myself was taken advantage of (in a way since in the end I asked to be refunded after discovering that Cdiscount no longer had my order in stock while it was still available at the time of the order...) so I wish you good luck if you ever receive your order, if so that's great, otherwise request a refund and unsubscribe from Cdiscount and go to Amazon.fr where the services are very reliable.

    With that, good luck and happy waiting ^^
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    1. boysteck Author
      Thank you for your comment, I have already done my research and I notice that opinions vary greatly according to each person's experiences. What is certain, in any case, is that it is a reputable and reliable site. After all..., some people recommend it because they are completely satisfied and others are disappointed for various reasons.. I just hope to be one of those who were lucky enough to receive it on time and in good quality. Especially since I chose the Express order.

      I will keep you updated :)
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    2. Hunter36
      I had also chosen the Express shipping for my laptop, but in the end, I never received it. However, I also hope that you will be one of the lucky ones ^^

      Best regards :)
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    3. GTA54
      I've never had any issues with Cdiscount! I order between 3 to 5 times a year from them, it's always on time and always what I expect! ;)
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    4. Hunter36
      Well, good for you GTA54, but put yourself in the shoes of those who have never received their orders and have to manage to call customer service which is nonexistent in my case. Anyway, paying the phone bills for an order that will never arrive. It's really frustrating... :/
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    5. GTA54
      If I dealt with customer service once. I bought a laptop but the sound didn’t work on it.
      So, I called them, they asked me to return the computer (at my expense) and they sent me a new computer + a €20 voucher on their site (to reimburse the shipping costs which amounted to €7)...
      That's why I find it strange that there are disappointed people.... But it's true that if you didn’t get what you expected or if there were huge delays, it’s not cool!
      But it happens on all sites like that! For example, I am very disappointed with Amazon.
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