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Communication issue between printer and mac

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stéphanie -  
 Mpr -
Hello,

I have a Samsung SCX 3205 multifunction printer and a Mac purchased in December 2011. Everything was working perfectly until today; I'm unable to scan or print, and the message "An error occurred while communicating with the scanner." appears. I've uninstalled and reinstalled, but it still doesn't work. When I use the printer's features without going through the computer (copies), it works; when I use it from a PC, it works.
Does anyone have a solution to my problem??
Help!!!!

Configuration: Mac OS X / Safari 534.55.3

1 answer

  1.
    _Ritchi_ Posted messages 21130 Registration date   Status Contributor Last intervention   6 136
     
    Hello,

    I assume nothing has changed between yesterday and today: no Mac OS X installation, no update, no Mac crash, in short, nothing at all.

    Still, check that your USB cable is properly connected on both ends.

    Otherwise, you can try resetting the printing system:
    - open the menu "Apple -> System Preferences -> Printers & Scanners"
    - possibly unlock the lock at the bottom left;
    - right-click on the printer listed in the "Printers" pane
    - choose "Reset printing system..."
    - confirm your choice by clicking "OK"
    - possibly enter an administrator login/password

    Ritchi
    6
    1. stéphanie
       
      Woohooooooo!!!

      Thank you very much Ritchi, (I didn’t even know how to right-click on a Mac :D), simple, quick, efficient, and inexpensive intervention!!
      0
    2. Bozo
       
      It removes all printers, but once everything is cleaned, we can reinstall the printer (click on + in "printers and scanners": in the "default" tab, the printer appears as "bonjour multifunction". The scanner starts working on all applications that didn’t work before:
      - The scan button for the printer appears in "printers and scanners" in system preferences (one way to scan)
      - Web printing works by typing the printer's IP address directly in the browser
      - The scanner also works in the "image capture" application

      Only HP software continues to not recognize the scanner but that's fine. It's already great.
      _Ritchi_, respect.
      R.
      0