MP620 Scanner Setup
Solved
Fred
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Fred -
Fred -
Hello,
I just bought a new PC running Windows 7. I was on XP until now. I've reinstalled my Canon MP620 multifunction printer without any problem for my prints.
However, I can't get the scanner to reinstall.
I have downloaded the printer driver from Canon's website (version 1.04). I also retrieved MP Navigator EX version 2.03. But when I launch the latter program, I get the following error message:
"The scanner driver supported by this software is not installed. Please install it and try again."
It's the same if I try to use the Windows 7 scanner: it doesn't find my scanner.
Yet, the printer driver seems to be up to date.
Thank you for your advice and help!
I just bought a new PC running Windows 7. I was on XP until now. I've reinstalled my Canon MP620 multifunction printer without any problem for my prints.
However, I can't get the scanner to reinstall.
I have downloaded the printer driver from Canon's website (version 1.04). I also retrieved MP Navigator EX version 2.03. But when I launch the latter program, I get the following error message:
"The scanner driver supported by this software is not installed. Please install it and try again."
It's the same if I try to use the Windows 7 scanner: it doesn't find my scanner.
Yet, the printer driver seems to be up to date.
Thank you for your advice and help!
1 answer
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Hello,
After several exchanges with CANON, here is the solution that worked. Great customer support from CANON!
Thank you for contacting the Canon Customer Service.
We have received your request regarding a MP620 on wifi under Windows Seven 64
You have correctly installed the printer part, but the scanner part is not working
It will be necessary to completely uninstall the MP620 from your computer and then reinstall it in order to install the wifi scanner driver
Go to your workstation on your C: drive
Perform a disk cleanup in: start / all programs / accessories / system tools / disk cleanup
If you cannot perform a manipulation, move on to the next one
1- Go to Control Panel / Printers and remove the MP that appears.
2- Go to Control Panel / Printers / click on another printer listed
3- At the top, click on Print Server Properties
4- Tab drivers and remove all MP drivers
5- Click on Start / all programs / Canon / MP620 / Uninstall. Follow the steps and confirm the removal
6- Click on Start / all programs / Canon / Canon utilities / MP Navigator / uninstall. Follow the steps and confirm the removal.
7- Click on Start / all programs / Canon ij network
8- Uninstall canon ij network scan utilities then canon ij network
9- Go to Windows Explorer, open the local hard drive, open the Windows directory and the twain_32 directory.
10- Your MP should no longer be present. If it is present, right-click on this directory and click delete
11- Go to Windows Explorer, open the local hard drive, open the Windows directory and the system32 directory then spool then driver then w32*86
12- Your MP should no longer be present. If it is present, right-click on this directory and click delete.
13- Restart the computer.
If you had installed an old multifunction device or an old scanner, uninstall it and check in twain 32 that it is properly uninstalled; otherwise, delete this folder
Uninstallation of network ports you have downloaded canon ij network
Unzip it
Open the lan folder then french
Run CNMNPU.exe
Open the lanutil folder then french then tools
Run CNMNUU.exe
It is imperative that the network ports are uninstalled
Reinstallation of the MP
Scanner and printer driver
http://support-asia.canon-asia.com/contents/ASIA/EN/0100157301.html
MP Navigator
http://support-asia.canon-asia.com/contents/ASIA/EN/0200040911.html
Canon ij network
http://www.canon.fr/Support/Consumer_Products/products/Fax__Multifunctionals/InkJet/PIXMA_MP_series/MP620.aspx?DLtcmuri=tcm:79-766704&page=1&type=download
Best regards,