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PIH keyboard device (code 39)

superman1221 -  
Hello,

Since this morning, my keyboard is not working anymore. That is to say, only the F keys function. I started in safe mode and in the device manager, under keyboard and HID Keyboard Device, I right-click to view properties and it tells me that Windows cannot load the device driver for this hardware. This driver may be corrupted or missing (code 39).

I then followed all the troubleshooting advice: uninstalled the device, reinstalled it, restarted, etc., etc., but without success.

I also followed the Microsoft support advice for code 39 but nothing works:

https://support.microsoft.com/fr-fr/help/310123/error-codes-in-device-manager-in-windows

I don't know what else to do. Can you help me?

P.S.: I no longer have a keyboard so it's impossible to type anything.

Thank you.

Configuration: Windows XP / Firefox 5.0

10 answers

  1. superman1221 Author
    On the casing, I only have a serial number.
    1. Doudou-88
      Veuillez préciser ce que vous souhaitez que je traduise.
  2. Doudou-88
    If you can type with the on-screen keyboard Start > All Programs > Accessories > Accessibility > On-Screen Keyboard
    The brand of your PC! The model! Please.
    1. superman1221 Author
      Hello,

      Unfortunately under system information > system summary > manufacturer: System manufacturer > Model: System name

      I have a PC refurbished by ASUS.
      1. Doudou-88
        For the brand, okay, but for the model, not okay. Even if it's redone, it must have a model maybe inside or on the casing.
    4. superman1221 Author
      office
      1. Doudou-88
        I’m telling you a bunch of things, if something corresponds to your PC, let me know;
        AS-D Series
        C300 series
        commercial
        consumer
        d700 series
        dav center
        Home PC
        e500 series
        Home PC
        ODD Firmware
        Other
        Strategy
        X900 Series
    7. superman1221 Author
      My model is P4PE but I have no idea what I need to install.
      1. superman1221 Author
        Hello,

        On the ASUS website

        model: P4PE

        Series: Socket478

        now I have no idea which drivers to install and how to install them...

        Can you help me?
        1. Doudou-88
          Yes!!! Send me the link you have for the drivers page
          Or in the list of drivers there should be Keyboard After everything is explained following or next Installer or install Restart ... very simple
      2. razak
        Hello
        If your problem persists, you need to perform a system restore to a previous state (main drive).