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Cost of a call to Chronopost: outrageous!

stéph. -  
 mona -
Hello,

I placed an order online, the site ships via Chronopost. I chose in-store pickup. This morning, I received an email explaining that "I" was not home this morning, so delivery was impossible. The problem is that since the pickup point is a store, it was obviously closed this Monday morning... but anyway, let's move on...
The email invites me to call the number provided (0825801801, of course charged extra) to (I quote the email) "give the necessary instructions for delivery"... okay, I call: estimated wait time 12 minutes (at €0.15/min... great!). While searching on the Chronopost website, I found another number (0969391391, supposedly no extra charge). Wait time 4 minutes (that's better...) and I get through to a lovely person who, very professional, manages to keep me waiting over 16 minutes only to finally tell me that "it's all set, the package will be delivered tomorrow to the same pickup point." Great! Yes, except that, checking my Orange account, that little call cost me the modest sum of €5!!!! This is a disgrace and frankly a real organized scam.

1 réponse

Réponse 1 / 1
Paulos
 
Hello,

Something is escaping me; if you chose the pickup point, what is this absence message doing here???

At a pickup point, there is no delivery, so no one can know whether you are absent or not; a message informs you that the package is available for you.
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Tanie
 
My package hasn't arrived at my place because the delivery person apparently couldn't find the address (not very skilled, that delivery person!). So I don't even have a delivery notice, just a tracking number. However, on the Chronopost website, all it says is that they couldn't find my address and are waiting for new information (???). They don’t tell me where my package is or even where to call! So I found the Chronopost number in the Yellow Pages (the famous 0969391391) and I spent exactly 47 minutes on the line, about 45 of which were on hold!!! The person I spoke to on the phone was lovely, but there is a BIG problem with call management...
All this waiting just to know which depot my package was at is completely outrageous.
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spip93
 
Hello,

Are you with Orange? Look no further. At Orange, when you call a 09 number (a box) other than Orange... you pay (unlike other ISPs like Free)!! I recently had the bitter experience because I'm with Orange and all my family and in-laws are with Free, and when I call them on their 09 numbers, I pay.
(I don't work at Chronopost but) So if you paid €5 for a call to a 09 number, it's thanks to Orange and not Chronopost. However, what Chronopost should specify (but maybe they don't know) is that it is free "depending on the operator".
In the end, if there's any shame in this, it's that Orange charges for calls to 09 numbers other than their own.

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mona
 
Shameful !!!! The delivery person didn't even bother to deliver to the specified address and directly dropped the package at the post office. Evidence in hand, my mother didn't move all day, but the delivery person, like many others eager to finish their day, drops off at the post office!!!
What a lack of professionalism and seriousness. Carrier to be avoided as long as the staff is not trustworthy. Furthermore, the package was DAMAGED on all sides. Fortunately, the item was well protected.
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