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HP OfficeJet software installation impossible

oliver -  
anassakli Posted messages 1 Status Member -
Hello,
I just bought an HP OfficeJet 4500 G510g-m printer and I'm having trouble installing the drivers with the CD provided. I tried with the software available on the HP website but the error message is the same. I also tried following HP's advice to resolve this error but the results have not been successful. I should mention that my operating system is Windows 7 Premium Edition Family x64, and I've always downloaded drivers for this system.
The error that appears is of the type
<<Microsoft.VC90.MFC, version="9.0.21022.8" publicKeyToken="1Fc8b3b9a1e18e3b", processorArchitecture="x86", type="win32">>
and the code for HP is of the type "fatal error" and "MSI.netdevicemanager40"
I am completely lost and don't know what to do to resolve this. I also tried connecting the printer without installing the software and Windows Update does not find the drivers in its database.
I hope to find a solution, thank you in advance

Configuration: Windows 7 / Safari 534.7

19 answers

  1. jo
     
    same printer and same driver problem, I'm on XP!
    3
  2. olivier
     
    The response is the same; I still have this error message with the same code that appears after the complete uninstallation and restart of the computer. I'm starting to doubt the compatibility of HP software with my machine.
    1
  3. joey1675
     
    same here.. under XP I had the HP imaging software but nothing else wants to install
    1
    1. anassakli Posted messages 1 Status Member
       
      Hello
      To continue the setup, you need to create another session and redo the installation; it will work

      Thank you :)
      0
  4. olivier
     
    Hi
    I just tried the uninstaller tool and I attempted to reinstall again but I'm still getting the same error message. Is it possible that the computer is blocking a feature of the software during the installation that is causing everything to crash?
    0
  6. ekim55 Posted messages 86278 Registration date   Status Moderator Last intervention   14 682
     
    Have you chosen the driver for the 64-bit version?
    --
    Human beings are at their best when things are at their worst.
    0
  7. olivier
     
    Yes, I've paid close attention to this kind of thing.
    0
  8. ekim55 Posted messages 86278 Registration date   Status Moderator Last intervention   14 682
     
    Uninstall the driver again, then go to Windows Update, install the priority updates and also check the --> optional ones.
    --
    Human beings are at their best when things are at their worst.
    0
  9. olivier
     
    Hi, I just tried this method and apart from updating my graphics card driver, I found nothing. When I turned on the printer, different drivers were installed, but I'm still missing 2 that are nowhere to be found.
    0
  10. ekim55 Posted messages 86278 Registration date   Status Moderator Last intervention   14 682
     
    What are the 2 pilots?
    Human beings are at their best when things are at their worst.
    0
  11. olivier
     
    The computer tells me that the driver for Officejet 4500 G510g-m does not exist and that the driver for HPOfficejet 4500 G510g-m does not exist either.
    However, the fax function of the printer has been detected.
    0
  12. ekim55 Posted messages 86278 Registration date   Status Moderator Last intervention   14 682
     
    Turn off the printer, restart the driver for port 1, and wait for someone to ask you to turn on the printer and see what happens.
    --
    Human beings are at their best when things are at their worst.
    0
  13. hamza
     
    same problem with officejet 4500 n-z on Windows 7 Home Edition. so from what I understand, you need to have actually Windows Premium or Professional or Ultimate for the printer software to work.
    0
    1. yo13
       
      I have Windows Seven Ultimate and I have the same problems.
      0
    2. A
       
      Hello, I'm trying to install everything but it's not working. Could someone please help me?
      0
    3. A
       
      No, actually it's fine, I looked it up and it's good.
      0
  14. Francis
     
    You go to http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=en&lc=en&dlc=en&product=3986399 You choose your operating system, for example Windows 7 (32 bit) and you click on driver-installation software and there you choose the full version but do not forget to only plug in your printer when the installation program asks you to.
    0
    1. thiery
       
      It doesn't work for me either. Fatal error with HP 4500 driver and Windows Home Premium edition. Help!
      0
  15. yaya
     
    Hi, here is the link to install the HP OfficeJet 4500 software
    without CD, OJ4500vG510g-m_Full_13
    0
    1. yaya
       
      OJ4500vG510g-m_Full_13.exe
      0
  17. Loju
     
    It seems like it's an epidemic...

    My HP Deskjet F4500 printer/scanner was working perfectly fine on Wi-Fi connected to the network, and then nothing.

    I've uninstalled and reinstalled it countless times, but I keep getting the same message: no driver installed.

    I went to the HP website, I have the installation CD, my printer is recognized on the network, everything seems fine, but it won't install.

    Thank you for your help before I simply buy another one just to have the pleasure of smashing this one against a wall!!
    0
  18. joey1675
     
    you have to insist...even if it means taking the driver for Vista even if you're on XP...I took them all (the driver for each OS) because the one for Windows XP (my OS) didn't work (well, it didn't recognize my printer) and one of the drivers worked, which one? I don't remember lol
    0
  19. gillesdu32 Posted messages 3 Status Member
     
    I have exactly the same problem. After 3 hours with an HP technician.
    He couldn't find a solution, and all he suggested was to format my hard drive.
    I'm on Windows 8.
    I managed to fix it. I restored my backup to have my hard drive identical to what it was before the technician's intervention.
    I had downloaded the HP driver that wasn't working.
    I plugged in my printer. I went to the Device Manager.
    Under printers, of course, there's the error symbol.
    You right-click on it. Update driver.
    And I pointed it to the HP driver.
    By some miracle, everything works.
    I don't know why, but it's just the result that matters.
    Good luck!
    0
  20. ekim55 Posted messages 86278 Registration date   Status Moderator Last intervention   14 682
     
    Hello,

    Look --> here
    Take the utility to perform an uninstallation and afterwards try with the full version driver.
    --
    Human beings are at their best when things are at their worst.
    -1