Self-Opening Help and Support Window

Hello and thank you for your response,
I installed Malwarebytes and ran a scan but it found nothing.

Any other ideas?

Here is the report:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4733

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

02/10/2010 17:21:38
mbam-log-2010-10-02 (17-21-38).txt

Scan type: Full scan (C:\|D:\|E:\|F:\|)
Item(s) scanned: 290112
Elapsed time: 39 minute(s), 26 second(s)

Infected memory process(es): 0
Infected memory module(s): 0
Infected Registry key(s): 0
Infected Registry value(s): 0
Infected Registry data item(s): 0
Infected folder(s): 0
Infected file(s): 0

Infected memory process(es):
(No malicious items detected)

Infected memory module(s):
(No malicious items detected)

Infected Registry key(s):
(No malicious items detected)

Infected Registry value(s):
(No malicious items detected)

Infected Registry data item(s):
(No malicious items detected)

Infected folder(s):
(No malicious items detected)

Infected file(s):
(No malicious items detected)

démarrer ----)exécuter tape msconfig et entrer regarde dans démarrage si ton aide et support est coché

Hello
If you are not using Help and Support on Windows 7, delete these two files that you can back up to another device.
HelpPane.exe and winhlp32.exe.
No more issues with Help and Support

Best regards

@choucchoucIt's like you take your external drive, you look for the two files that are in the Windows system and you delete them.

@choucchoucHello choucchouc,

How can I delete the two help and support files you mentioned above?

Best regards

Vérifiez s'il n'y a pas de touche qui s'enfonce au niveau du clavier. Et pour ce faire, déconnectez le clavier et allumez l'ordinateur pour voir si la fenêtre apparaît de nouveau.

Hello, just passing by to see if this can help https://protuts.net/activer-desactiver-les-messages-derreurs-sous-windows-seven/

Hi Jacques, thanks for stopping by.

Otherwise, try this: right-click on the taskbar => properties.

Thank you Jacques, but that's not related to my problem.

I feel like there is an infection, but I can't detect it with antivirus software, or maybe there is a short circuit in my keyboard.

I'll go to FNAC tomorrow knowing that this computer is barely a month old....
It's really crazy this thing...

Hello, I have the same problem, I wanted to know if you found a solution or if FNAC has found a solution?
The help and support window (process: helpane) opens every time I open an Internet Explorer 9 beta window or when I click on the Windows logo (start).
Moreover, I have an issue with Firefox as well, when I type on Google, Firefox help also opens on another tab.

nicolas, can you tell us

thank you jacques but that does not correspond to my issue. I feel like there is an infection but I can't detect it with antivirus software or maybe there is a short circuit in my keyboard.

and then in your first message:

I reformatted my hard drive and reinstalled Windows 7 and the problem persists.

and normally in this case there should be no viruses "unless it's a virus !!"

can you post a zhpdiag to see if there is an infection or not !!!

Open this link and download ZHPDiag:

https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html

click on download "the one at the bottom"

or directly here: https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html

and if there is a problem: http://www.premiumorange.com/zeb-help-process/zhpdiag.html

go to the bottom of the page and download the first one and unzip it

Save it on your Desktop.

Once the download is complete

for XP, double-click on ZHPDiag

for Vista and Seven right-click on the icon and run as administrator.

Don't forget to check the box that allows you to create a shortcut on the Desktop.

/|\ the tool has created 2 icons ZHPDiag and ZHPFix.

Double click on the ZHPDiag shortcut on your Desktop for XP or right-click and run as administrator !!

Click on the screwdriver then on All to check all the option boxes.

Click on the magnifying glass to start the scan.

If you get a message asking for validation for SIGCHECK, accept with OK, this is to give us a more complete report and allow for a more in-depth reading

Let the tool work, it can take quite a while

At the end of the scan, click on the camera and save the report on your Desktop.

Close ZHPDiag at the end of the scan.

To send it to me, click on this link:

http://www.cijoint.fr/index.php

Click on Browse and search for the file C:\Documents and settings\your_session_name\desktop\.ZHPDiag.txt

or directly by choosing desktop and ZHPDiag.txt click on it

Click on Open.

Click on "Click here to upload the file".

A link of this form:

http://www.cijoint.fr/cjlink.php?file=cj200905/cib7SU.txt

is added to the page.

Copy this link in your reply.

Well, your link is useless!! It's for downloading Windows help and support, not for stopping the window from opening.

Look at the F1 key, it is probably stuck or pressed down.

Nicolas is your computer a desktop or a laptop??
Why not post the zhpdiag for review!!

The windows keep opening... I tried all the solutions... It was the F1 key that was stuck...
Thank you, Sonia29...

Hello and thank you Sonia29, I had the same problem and I tried to disable the help and support, I was getting desperate, actually my F1 key was stuck.