Is sarenza.com a reliable site?

Solved

Jenny -
guillaume - 6 Dec 2024 at 08:19

Hello,
I have a question to ask you: is sarenza.com a reliable site? Because I would like to buy sneakers online and I will probably purchase them from this site. So if someone knows if it is reliable, it would be kind to let me know.
HERE IS THE SITE:
href= http://cache.sarenza.com/...
Thank you for your help.
Goodbye.

20 answers

Answer 1 / 20

Best answer
The best answer is the one that has been validated by our teams.
clo

clo 10 Oct 2010 at 10:08 PM
No! It's been over 2 weeks since I sent them merchandise via Kiala, for which everything is returned, and despite the big advertising from Sarenza for an express refund, I still haven't received anything and they are not responding to any of my emails!!!

Avoid it if you want to be refunded as soon as you return and not wait several weeks!

This is the only site so far that is so dishonest!!!
27
1. Monaelisa
  
  Hello.
  I confirm that SARENZA is the most dishonest site I have used.
  Since the end of July, I have been waiting for a refund of 50 euros for an order of shoes size 37 and they sent size 38.
  Unbelievable, of course.
  After 4 emails to SARENZA's customer service, still no response.
  I am waiting, Mr. or Ms. SARENZA.....
  Don't order from them.
  Scammers.
  Monaelisa
  
  3
2. Romu
  
  Hello,
  
  I am experiencing the same issue with Sarenza; I returned 2 products worth 450 euros on December 24th, and to this day, they have not responded to my emails, and I have not received any refund. However, the delivery was fast, but it is better not to return anything; otherwise, the refund time is very long.
  
  3
3. SylviaCharlie Posted messages 1 Status Member
  
  Hello
  
  there is also an issue with the refund on a returned item
  
  Sarenza never refunded me the gift voucher with which I made part of the payment
  
  this is simply called theft
  
  0
Answer 2 / 20
Nathparis Posted messages 4 Status Member 14

Hello,
I advise you to be cautious regarding your orders on Sarenza. Make sure of yourself before ordering. Indeed, I had to return a pair of shoes myself because they didn't fit me. Sarenza didn't want to hear anything about it. Claiming that I had worn them, they forced me to buy them. (I had tried them on at home, realized they were way too tight, and put them back in their box!). Despite their advertising and the impression of ease of your service, be wary. You risk being forced to buy a pair of shoes for 200€ that doesn't even fit you.
13
Answer 3 / 20
ybyb

Hello, if you have doubts about the reliability of a site, there is a tool to reassure you, it's WOT. I'm posting the link if you're interested. https://www.commentcamarche.net/faq/15620-wot-web-of-trust-essentiel-pour-l-internaute-avise
Sarenza is a site according to WOT!!!! https://www.sarenza.com/
9
1. jenny
  
  Thanks a lot. Do you happen to know a reliable site to buy high-top shoes? I’ll give you a site to show you what I'm looking for. It's: https://www.sarenza.com/
  There you go, thanks.
  
  -1
2. Mathilde
  
  sarenza is not a reliable site. For my first order, I only received one shoe, and on top of that, I have to go out for the return.
  
  1
3. nadia59
  
  These sites like Sarenza and Zalando are so expensive. I don't trust them; I find the same products much cheaper at the beginning of the season (it's horrible how much profit they make).
  You have to shop smartly, meaning instead of splurging on expensive sites like Sarenza, Zalando, etc., just like most people, don’t stick to the first pages where Google advertises them heavily. Instead, go to the other pages and you’ll find small self-employed websites that make a small margin and offer great prices on luxury products. I buy my boots for 160 euros and 180 euros at the beginning of the season, delivery included, from www.kiona.fr (the same ones on Zalando for 259 euros and the same price on Sarenza, but I haven’t seen them again for this winter????). I take advantage of them all winter, so I don’t have to wait for sales. There’s no comparison; I’m not crazy enough to let myself be ripped off by those big brands. I search and I find. There are also websites for small budgets without brands. To each their own taste.
  
  0
4. jérome
  
  It's not hard to get a very good grade when it's the brand itself that decides which reviews will or won't be published. I've lost my trust in them.
  
  1
5. Sab > Mathilde
  
  Well, the package isn't going to go to the post office by itself.
  
  0
Answer 4 / 20
noctambule28 Posted messages 25275 Registration date Status Member Last intervention 2 875

Hello,

For Aude from sarenza.com, having no other means to contact you:

Please get in touch with me by email (you can find it on my profile) or sign up on ccm and contact me via private messaging.
Also, please read this beforehand, as it will partially answer your questions.

Best regards,
--
____________________________________________
Humor is the keystone of consciousness.
7
Answer 5 / 20
Alex

For my part, a catastrophic experience. Impossible to reach customer service. I have been waiting for a month for the refund. In two words: STAY AWAY!!!
5
Answer 6 / 20
sda

Hello,
I strongly advise against the website Sarenza.com. I bought a pair of Doc Martens for over €100, the leather is a shiny leather that is impossible to polish. I asked Sarenza how to take care of them, and I am still waiting for a response.
€100 and it's made in China, the laces are made of nylon, you walk 200 meters and you have to redo the laces every time. The Doc Martens logo, which usually appears on the right side of the shoe, was missing on both shoes. I filed a complaint and they sent me a 20% discount voucher valid for three months.
After 15 days of use, the insole has deformed, a bulge has formed under the arch of the toes, which is very uncomfortable for walking. I then bought a leather insole thinking it would improve things, but nothing worked.
I remembered that we had 100 days to return the shoes.
Mistake: 100 days IF you haven't worn them and they're in the original box. I don't see the point.
So they remain on my hands. This is the first and last time I buy shoes online; too bad for the other sites that offer quality, but as they say, there are two things to choose wisely in life: your bed and your shoes, because when you're not in one, you're in the other.
4
1. Lety
  
  His sofa too! :)
  
  1
Answer 7 / 20
clo

No! It's been over 2 weeks since I returned merchandise to them via Kiala, for which everything is sent back, and despite Sarenza's big advertising for an express refund, I still haven't received anything, and they aren't responding to any of my emails!!!

Avoid it if you want to be refunded right after your return and not wait several weeks!

This is the only site so far that is so dishonest!!!
3
Answer 8 / 20
titi

Hello,

NOT RECOMMENDED. However, I have been a customer at Sarenza for quite some time. At first, there were no issues with purchases, and the shipping is very fast. But when it comes to refunds, it’s really BAD! Contrary to their ads that praise the speed, I am very disappointed; I have been waiting for three weeks to be refunded, and customer service is either evasive or doesn’t even respond to emails. Honestly, I’m done!
At least with Zalando, refunds are very quick; here it’s really slow and I’m wondering if I’ll ever be refunded. I’m really disappointed!
3
1. Melo
  
  Hello, could you please tell me if, for example, branded bags are authentic or if they are counterfeit? Like Max Douglas, for instance.
  
  0
Answer 9 / 20
Andrea876

You can order with peace of mind! I've made several purchases on sarenza.ch and I've always been satisfied. And for everyone in Switzerland, I'm happily sharing my good deal with you ^^ go to www.i-reductions.ch and you can get a discount of 10.- on your shoes :)
2
Answer 10 / 20
jos

Hello;
However, avoid this shoe under the reference: Caterpillar
Stat 109.90 €. When you walk, it feels like your feet are in direct contact with the pavement. The sole is like a real sheet of paper. So, avoid it!
1
Answer 11 / 20
Astrid

Very bad shopping experience via the SARENZA website. Apparently, like many customers.
Indeed, at the beginning of April 2023, I ordered a pair of sneakers for €116 in size 41 that turned out to be too large, so I wanted to exchange them, but Sarenza is unfortunately a site that does not allow exchanges.
I then reordered the sneakers in size 40 and followed the return procedure by reusing the delivery package with the printed return label and, of course, the too-large sneakers carefully packaged.
I personally dropped off the package at my usual Chronopost pickup location (with which I have never encountered any issues).
A few days later, I noticed that the refund was not processed and that my Sarenza account stated that a package was received with no item inside.
I sent about ten messages to customer service over several weeks, without any response from Sarenza's customer service apart from the standard message sent to each customer. It is impossible to reach customer service by phone.
I believe I should not have to pay for either the incompetence and/or dishonesty of the carrier or the incompetence and/or dishonesty of Sarenza's storage areas.
Losing €116 without any accountability and receiving no response from customer service is DESPICABLE.
I do not commend you and I do not recommend you to anyone. SARENZA seems to me to be a site to avoid, to ban.
1
Answer 12 / 20
Mila-rose Posted messages 2 Status Member

c 1 very good store where there are good quality items at good prices, actually here is a sarenza promo code for 14% off
http://www.anten.fr/reductions/sarenza.html
0
1. Nathparis Posted messages 4 Status Member 14
  
  Beware of Sarenza.
  
  1
Answer 13 / 20
dna

Never refund nonexistent customer service 0/20
No number to contact them except a premium one 08 where I stayed on the phone for 30 minutes without any response. I won't explain the phone charges since it's €1 a minute...
I never received my package, they never respond to emails, and on top of that, they don't refund €120 down the drain. I am desperate; what is certain is that I will never order again...
0
Answer 14 / 20
Nad

Hello,

I'm very disappointed with this site as well. I ordered a pair of sneakers in mid-July 2023, and now it’s the end of September and I still haven't received anything. There is no way to contact them by phone. Filling out forms and making complaints by email is pointless since they don't respond. In the meantime, they charged me 57 euros and I still haven't received anything.

I do not recommend this site at all!!!!
0
Answer 15 / 20
CH92500

Hello, as far as I'm concerned, Sarenza is not reliable at all. For my order from 01-08-2024 for 4 items, I returned 2 items on 01-19-2024 (too big). Sarenza received them on 01-22-2024 but only refunded 1 on 01-28-2024. Sarenza says they can't find the second package/product even though I provided proof of postage and proof of delivery from Chronopost to Sarenza. Now it has been 8 weeks and Sarenza's customer service keeps telling me to be patient. I haven't even received a response to my last email from 03-18-2024. So I do not recommend the Sarenza site at all.
0
Answer 16 / 20
Tita

I have never had the experience of such a site!!!

It is impossible to reach customer service.

No response.

My package has never arrived, a total loss of €220 and absolutely no news.

Their number to contact them does not exist!!!

It is SHAMEFUL.
0
Answer 17 / 20
Seral

No, run away! An order placed for 2 items, one of the items returned but it took nearly a month of struggle for them to admit they had recorded the return. The payment for the retained item was made on time and today I receive a letter from a collection agency demanding payment for this item! There is no communication with Sarenza, they do not respond to emails or messages via their site. They completely ignore them. I will never order from them again!
0
Answer 18 / 20
guillaume

the worst site ever, never order from them!!

dishonest with a lot of lies.....

"customer service of the year" lol to avoid
0
Answer 19 / 20
raymonde414 Posted messages 2 Status Member

It's a very good shoe shopping site, with plenty of choices for both adults and children.
It can help you too http://ww1.avis-boutiques.com/?subid1=0f1fd038-49f7-11ea-b130-44a7d473ee3d
have a good day
-1
1. noctambule28 Posted messages 25275 Registration date Status Member Last intervention 2 875
  
  And do they deliver to Morocco as well ^^^ or is it just a post to say that it's good?
  
  1
Answer 20 / 20
Marine

Maybe it's a little more expensive, but the service is there; shipping is free, and the package is sent within 24 hours. I have already placed an order, and I am delighted!
-2
1. Anonyme
  
  I completely agree, it's a bit expensive but it's worth it. The proof is that I placed my order yesterday and my package has been shipped, I should receive it this afternoon.
  I am very happy.
  
  -4
  1. Mila > Anonyme
    
    Please
    Are you sure ?????
    
    1

Is sarenza.com a reliable site?

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