Problem downloading

Dear Sir,

My Avast 5 pro is due to expire on September 09. On Sunday 05 I ordered a renewal.

See element 5 order reference: 345071155 for a two year subscription. I received by

return 2 mails giving the licence number. but by a mistake on my behalf trying to downlaod

I lost everything and have no protection at the moment. Could you please advise by

return. What can be done.

Thanking you in advance.

David Gardner.