View original (French)

Pop-up: avast! licensing Alert

Solved
remsmi -  
 tehakamanu -
Hello,

I have a pop-up window that appears on startup. At the top of the window, it says Avast! Licensing Alert
The text:
Your free antivirus is about to expire
It is outdated, a new version is available
Update your product

Blah blah blah

I don't like it because the Avast logo looks strange in this box.

Tell me if this is some kind of malware!

<config>Windows XP / Firefox 3.5.9</config>

19 answers

  1.
    Destrio5 Posted messages 99820 Registration date   Status Moderator Last intervention   10 324
     
    Hello,

    Install the new version of Avast:
    http://www.commentcamarche.net/download/telecharger-151-avast
    7
  2. Mikelin
     
    To stop receiving this incessant alert, simply delete the files:
    C:\Program Files\Alwil Software\Avast4\asw5Ldr2.dll
    C:\Program Files\Alwil Software\Avast4\asw5Not2.exe
    5
    1. gilles valange
       
      I'm fed up with having this alert window every time I turn on my computer, and this window keeps popping up regularly. I need a solution to get rid of this window, thank you.
      0
    2. Anonymous user
       
      Hi

      Aren't the previous answers enough? Or can't you read?
      0
    3. msys
       
      To delete these files, simply do it in safe mode.
      0
    4. msys
       
      I confirm it works good luck to everyone and thanks to Mikelin
      0
    5. KingRaja
       
      Hello Mikelin,

      My files are named: asw5ldr.dll and asw5noti, there is no "2" or .exe but these are the only two files that come closest to what you are saying. Can I safely eliminate them? Thank you in advance.
      0
  3. albou
     
    Actually, I had a window that kept popping up, generated by Avast to ask me to download the latest version (5.0) which cannot be updated from the previous one (4.8).

    By searching a bit, you can find the link to the free version, there is a 2-minute installation to do, and the old key remains valid.
    4
  4. buakawdu01 Posted messages 107 Status Member 4
     
    EH I don’t think so! Update your Avast as requested, if it’s not done.
    Otherwise, are you able to start Avast? Is your key still working?
    2
  6. solfasi
     
    Hello,

    From what I could understand, upgrading from version 4.8 to version 5 of Avast doesn't happen automatically, hence the opening of this window.

    I updated Avast directly on their website (I'm still a bit wary of this type of window) and the message doesn't seem to reappear.
    2
  7. PEPITA359
     
    I tried to delete the files as previously requested, in order to get rid of that annoying "AVAST LICENSING ALERT" window, the said files are impossible to delete, so I followed the second suggestion to download version 5 of AVAST from the site:
    https://www.avast.com/en-us/free-antivirus-download
    without changing anything on my computer, it happened by itself, no extra key...
    Well, apparently it works, no more annoying window!
    Thank you.
    2
    1. mayou
       
      Thank you! I was starting to get fed up with this window!
      0
    2. Tiloui
       
      Thank you very much! It works.
      0
  8. doudo08
     
    Avast Pro Antivirus: To make the Avast licensing alert window disappear forever, go to Settings, then Community, and uncheck the box that says "Show Avast recommendations."

    If you check it again, it will reappear.
    1
  9. coxycross Posted messages 888 Registration date   Status Member Last intervention   110
     
    Not at all, it just tells you that the antivirus version is outdated and is about to expire. If that's the case, you just need to obtain a new key from the Avast website. It's in no way malicious.
    0
    1. iissaabelle
       
      My version is registered for another 2538 days and I have this pop-up!
      0
      1. tehakamanu > iissaabelle
         
        Hello,
        To remove the pop-up, simply block it with the "AvastUi" firewall which is located in "C:\Program Files\AVAST Software\Avast".
        You need to create a rule in the Avast firewall module and in the advanced options of the Windows firewall (create a double rule: one for incoming traffic and one for outgoing traffic).
        I no longer have any messages and the VPS updates are working.

        Here is a video that simply explains the process:
        https://www.youtube.com/watch?v=nuFUhLX9E18
        0
  10. Anonymous user
     
    It's normal. You need to update. Always be very vigilant about antivirus updates.
    0
  11. eratiug
     
    Hello
    I have the same strange and unexpected alert that keeps popping up on the screen regularly for the past few days. I've been using Avast for years, and this window has never appeared before. Moreover, my Avast installation is completely up to date. It looks a lot like malware.
    One thing is for sure, I will not click on "install" until I am certified that it is indeed Avast (which I would be surprised by from them). But how to tell!
    0
  12. peyo
     
    Hello, I have the same issue and I confirm that this pop-up has nothing to do with the real Avast since it systematically redirects to a paid link! My Avast version is up to date and the license is valid until October, so I don’t see why it would tell me otherwise.
    I’m looking for a solution to get rid of this crap, and if I find it, I’ll post it here.
    0
  14. Sylvie
     
    I have the same window opening... and I also find it shady! I don't know what to do with it.
    0
  15. Pseudo
     
    To remove these pop-up windows from Avast (ironic for an antivirus), simply delete the two exe files that generate them, which are in the Avast folder: asw5Not2.exe and asw5Noti.exe (as well as the two related dll files).
    -1
    1. fab
       
      impossible to delete!; I am told "error while deleting the file or folder"; it is protected
      0
    2. Zigo
       
      You have several options; some software allows for forced deletion (notably one edited by Piriform, which edits Ccleaner, but its name escapes me...)
      OR ELSE you restart in safe mode and it will work without any issues.
      0
    3. marijon07
       
      Good evening, I have the same problem, when I open my PC Avast appears, I have to wait for it to run scans before I can use MSN or anything else.
      I downloaded it 15 days ago
      Thank you for your help.
      0
  16. castiau willy
     
    I want the "AVAST Licensing alert" to disappear from my LAPTOP. It is ABSOLUTELY URGENT because it is unpleasant. Thank you.
    -1
  17. PEPITA359
     
    I tried to delete the two files as instructed, but it doesn't work...
    I also ran CCLEANER and another program called MALWAREBYTE, but nothing helps, the pop-up window keeps reappearing!
    -1
  19. kiki
     
    same problem for me, for the past 15 days this window keeps opening, I'm still looking for a solution.
    -2
  20. yes
     
    Same, the window no longer appeared but today here it is back!!!
    Weird weird???!!
    -2