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Orange portal -> r.orange.fr

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Thogeo Posted messages 7 Status Member -  
exla Posted messages 22532 Status Contributor -
Hello,

From the Orange portal "www.orange.fr", whenever I click on a link, I am redirected to the site "r.orange.fr" which doesn't work.

Therefore, I can no longer access my customer area, messaging, support, etc.

After contacting Orange's customer service at 3900, i) they say that the site r.orange.fr does not exist and ii) that some software is altering the direct links from the portal, redirecting them to r.orange.fr.

Orange's support offered me a paid remote intervention by a technician.

Anyway, I can't find a solution.

Could you please help me?

Best regards,

Configuration: Windows XP / Internet Explorer 7.0

4 answers

  2.
    Thogeo Posted messages 7 Status Member 3
     
    Thank you for your proposed solutions.
    I will try them tonight and keep you updated.
    My sincere apologies for the incorrect indication of the version of Internet Explorer, which is indeed 8 and not 7.
    Best regards,
    2
  3. Thogeo Posted messages 7 Status Member 3
     
    Thank you exla!
    Nickel Chrome.
    The problem is resolved.
    Long live the orange experts who guide you to technical experts for €75...
    For Xavstarblues, the problem was the same with Mozilla.
    Thanks again.
    Best regards,
    1
    1. exla Posted messages 22532 Status Contributor 3 600
       
      re

      OK

      good evening
      0
  4. Xavstarblues Posted messages 10585 Registration date   Status Contributor Last intervention   1 858
     
    Hello
    I would add, update Internet Explorer to version 8, or install another web browser (Firefox, Chrome, Opera).
    --
    Thank you for reading the charter (above the list of forums). Please mark your topics as resolved.
    Dura Lex, Sed Lex
    0