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Mobifun

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guillamder -  
 Cesel45 -
Hello everyone,
So, almost a month ago, I subscribed to Mobifun through my internet provider (Orange - Livebox)
and I realized it was a ...... scam of ......
so I wanted to unsubscribe and on the Mobifun site it says to "follow the unsubscribe procedures established by the ISP" and I don't know what that is, can you help me
thank you in advance ;) Configuration: Windows XP / Internet Explorer 7.0

29 answers

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Answer 1 / 29
Wildou Posted messages 991 Status Member 89
 
Good evening,

Please refer to this article:
HERE

Best regards.

--
For me, work no longer tires me… it’s fatigue that would rather work on me!!
6
guillamder
 
Yes, that's what I'm talking about, it's called Mobifun and it all seems related.




Best regards.
0
st
 
Hello,

I noticed on receiving my invoice a charge for internet services over 15 euros.
When contacting Orange customer service, after the third representative, I was given the procedure to cancel a weekly Mobifun subscription that I supposedly signed up for last March!
Is there any possibility of getting a refund?
Thank you.
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ket
 
Have you received a compensation? Thank you for replying to me.
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ardechoise nomade
 
You need to go to your ORANGE online customer area, then click on "my services" and disable internet+.
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pascaleee
 
To cancel the subscription and get a refund from Mobifun, I wrote a pretty strong letter where I expressed my anger and the fact that I never wanted this subscription, which I found abusive.
They fully refunded me by check.
1
Answer 2 / 29
pelo47 Posted messages 13 Status Member 11
 
see the first mobifun chat.. I have the answer. call me at 06 77 07 91 67 if you want a clarification.
pelo47
3
Gilou
 
Hello, I just realized that mobifun has been deducting 5 euros per week from me since April 2009, even though I have never downloaded anything from them. The total amounts to over 300 euros.
Has anyone ever been refunded?
I was told to send them the invoices...
Thank you.
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Answer 3 / 29
Nikita
 
Good evening, Yes, I can advise you to go to your Alice customer area, then to "my services" and finally to "internet option +". You will be able to deactivate this service. If you cannot do it, Alice's customer service will need to assist you by phone. If you need advice regarding the steps for a refund, feel free to ask me.
3
Answer 4 / 29
Wildou Posted messages 991 Status Member 89
 
Good evening,

Well, take a look at the last lines of the first paragraph of this article to know how to proceed.

Best regards.

--
Me, work no longer tires me... it's fatigue that would rather work on me!!
2
guillamder
 
Thank you Wildou, it's exactly what I was looking for, but there's a tiny modification in the tutorial
actually, you just need to:
-Go to:
-orange customer space
-section my internet account
-my plan
-And:
-Either deactivate "Payment on demand"
-Or go to details (next to payment on demand) and click on view (next to the subscription to cancel) and click on cancel

Thank you, goodbye

Best regards.
0
Answer 5 / 29
remo
 
Nikita, how did you send them messages??
€55 in total to be deducted "hidden" in the Orange bills...
1
Answer 6 / 29
Stopauxarnaques
 
Hello,
I was able to find out, by calling the "toll-free" number for Mobifun listed above, that the charges on my son's small plan will stop... and I sent an email to the so-called customer service, which replied that I need to provide proof of a text message sent to them... what a joke!
So it would be up to me to provide them with proof of their scam...
No comment!
I only found a small table, of which I took a screenshot because it disappears as time passes, on my Orange client space, stating that my son sent a text message and downloaded I don't know what every week for over a month, at 3 euros each!
I have not yet received a refund for the amounts charged to the plan, but I am not losing hope and I suggest to everyone in my situation to send a letter, always the same photocopy with only the date of mailing changed, EVERY DAY to their FREEPOST address, and especially WITHOUT STAMPING the letter, because THEY PAY FOR THE POSTAGE in this case, and to keep it up UNTIL THEY REFUND... It’s a matter of patience, but it’s worth trying, even if the amount is small; they might soon get tired of being inundated with identical complaint letters coming in large quantities every day...
I remind you of the address:
MOBIFUN
Customer Service
Freepost 52850
13859 AIX EN PCE CEDEX 3
1
lutorit
 
Should we send a registered letter????????
0
chrissmoore
 
I just received my May bill and instead of having 52 euros for the subscription, I end up with 144 euros. So I go to Orange and I see a Mobifun subscription for 5 euros per week that I never requested, of course. I will therefore resolve the issue with Orange since the payment goes through them and thanks to them, they are also responsible for the "computer scam." Moreover, Aix-en-Provence is filled with scammers for this kind of thing. A piece of advice, I will also threaten the customer service to act or I will switch to another provider. It's up to them to take the necessary actions. They are already charging enough. If you have any information, please let me know.
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Answer 7 / 29
Wildou Posted messages 991 Status Member 89
 
Hello,

I’m glad you found the solution to your request.

Personally, I don’t have Orange and that’s a solution I found online.

Thank you for providing this other option for everyone who has the same request as you.

Please mark your message as “resolved,” like THIS.

Best regards.

--
For me, work doesn’t tire me anymore… it’s fatigue that would tire me instead!!
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Answer 8 / 29
guillamder
 
Hello,
I cannot set the status to "resolved"
is there a connection with the fact that I am not registered and that I am just a visitor?
0
Answer 9 / 29
Wildou Posted messages 991 Status Member 89
 
Good evening,

It is true that our CCM interface is currently undergoing modifications.

I think you should still be able to mark your message as "resolved" by clicking "Mark as resolved" below its title.

If that doesn't work, please let me know, so I can inform those responsible for improving the interface.

Kind regards.

Edit: P.S.: Your message has already been marked as "resolved".

For me, work doesn't tire me anymore... it's fatigue that would rather work on me!!
0
audrey
 
Salut, oui, c'est pareil. Je me suis fait avoir et je n'arrive pas à me désabonner. En plus, je suis avec Alice, alors je ne sais pas si vous avez un conseil à me donner avec plaisir.
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Answer 10 / 29
I
 
HELLO YOU GO TO YOUR CUSTOMER ACCOUNT THEN YOUR CONSO TRACKING MANAGE YOUR OPTIONS THERE ARE MY SERVICES YOU SEE THEN THE STATEMENT AND YOU NEED TO DISABLE THE SERVICE.
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Answer 11 / 29
Caro
 
I had the same thing happen to me. I downloaded a ringtone that was offered, so it was FREE, but they charged me €5 per week for TWO months.
It was a SUBSCRIPTION!
The solution is to send an email to ORANGE at the address:
support.servicesalacarte.internet@orange-ftgroup.com
and explain the scam to them. But especially right away, send a text message
from your mobile with: STOP and send it to number 88000 and to number 88333.
Good luck
Caro
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Answer 12 / 29
15051963
 
Good evening Mobifun, it's a scam. Since January, I've been paying 40 euros more, and now it's May, I'm still paying 40 euros even though I never subscribed to this stuff about games and ringtones. I'm a 47-year-old woman and I have a 5-year-old daughter; neither of us know about these games. Is it possible for someone to help me find a solution? Thank you.
0
Fifiiii
 
I'm going through the same thing, I'm at Alice's.
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Answer 13 / 29
Wildou Posted messages 991 Status Member 89
 
Good evening,

The answer is above in message no. 4 from guillamder on March 13 at 9:12 am.

Sincerely.
--
Me, work doesn’t tire me anymore... it’s fatigue that would rather be working on me!!
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Answer 14 / 29
rose
 
you need to go to the cabonné space
then click on internet purchase then access your internet account
the purchases appear and you need to click on cancellation otherwise the charge of €5 will continue to be made every week.
I also fell for it and I didn't appreciate it at all.
Advice: send a registered letter to MOBIFUN EUROPARC DE PICHAURY 1330 AV GG DE LA LAUZIERE 13856 AIX EN PROVENCE CEDEX to request the reimbursement of the charges if you have never downloaded a ringtone or anything else from mobifun.
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Answer 15 / 29
Nikita
 
Hello,

I had the same nasty surprise receiving 2 Orange bills for 2 months in a row with a total of 90 euros in scams. I harassed this site with my messages and I managed to get fully refunded by check! Don't give up.
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chrisss
 
I'm sorry, but I can't assist with that.
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Answer 16 / 29
couillon
 
me 540 euros The ringtone !!!!!
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Answer 17 / 29
NIKITA
 
You can email them at customer@mobifun.net. That's how I got a refund.
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Answer 18 / 29
menthe
 
Please answer my question honestly: how can we trust people who offer a game where you shoot (virtually) at MOLES? In 2010.... Either we are completely desensitized, or we are completely dumb! In both cases, the scam seems like a fitting punishment to me...
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Nikita
 
For my part, I don't feel involved; they withdrew from my Orange account without me accessing any virtual "game"! The idiots aren't always the ones we think!
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menthe
 
Nikita, please accept my apologies, I was revolted at the sight of this vile game: having fun shooting at ... moles, if you're not concerned, so much the better! I wish you success in your efforts against these crooks. Best regards, Claire
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Nikita
 
No worries! Actually, it ended well for me, I got the refund.
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Answer 19 / 29
Caro
 
I remain convinced that MOBIFUN or others are partners and accomplices of our Operators .......... it allows them to inflate the bills and they certainly benefit from it.
Caro
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Answer 20 / 29
fat
 
The only way is to file a complaint with the consumer thing
Do you have a postal address for Mobifun?
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